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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 101

Background
Operational Excellence Consulting is a management training and consulting firm that takes a human-centered approach to helping organizations in the public and private sectors to work smarter and grow faster.

Founded by Allan Ung with over 25 years of experience assuming various management roles leading Lean Six Sigma and TQM initiatives in IBM, Microsoft, Underwriters Laboratories and Infineon Technologies, we provide corporate learning programs and consulting services to assist our clients to achieve breakthrough in business performance and customer experience. Our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. Some of our valued clients include Analog Devices, Borouge, Micron Technologies, B|Braun Medical Instruments, Panasonic, NEC, NileDutch, CLS Communication, Chr. Hansen, Forum Energy Technologies, Elsevier, Wow Education, Royal Government of Bhutan, Ministry of Education, Ministry of Social & Family Development, Defence Science & Technology Agency, Health Sciences Authority, Immigration & Checkpoints Authority and Temasek Polytechnic among others.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.


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SERVICE EXCELLENCE (6)

Delivering Service Excellence
Listed under:  Operations  Organization, Change, & HR
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112-slide PowerPoint deck. Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for [read more]
$49.00

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Customer Service Essentials
101-slide PowerPoint deck. Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the [read more]
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Service Excellence Models
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
143-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 28 different Service Excellence frameworks and models. (Please note that these are diagrams and charts that are to be used in your own business or [read more]
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Customer Delight through Quality
46-slide PowerPoint deck. Businesses exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back. Applying these tools internally creates a positive working culture. In this simple presentation, you will find [read more]
$39.00

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Customer Service Basics
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
23-slide PowerPoint deck. This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module [read more]
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Service Recovery
Listed under:  Operations  Strategy, Marketing, & Sales
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66-slide PowerPoint deck. When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others. With the right approach and [read more]
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