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DESCRIPTION
Service 4.0 allows companies to transform the way they offer and delivery services. Customers are also demanding this change—they expect a proactive and customized service, delivered through multiple, integrated channels.
Service 4.0 Transformation is driven by 9 core Digital Transformation technologies:
• Big Data and Analytics
• Cloud Computing
• Robotic Process Automation (RPA)
• Social Media
• Cognitive Computing
• Virtualization
• Internet of Things (IoT)
• Smart Devices
• Augmented Reality (AR)
By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:
1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction
This presentation discusses each of the 9 technologies. Different industries and companies may leverage other Digital Transformation technologies for Service 4.0—e.g. Blockchain, Biotech, Nanotech, 3D Printing, etc.
This deck also includes some templates for you to use in your own business presentations.
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Source: Best Practices in Business Transformation, Fourth Industrial Revolution, RPA, Service 4.0 PowerPoint Slides: Service 4.0: 9 Core Technologies PowerPoint (PPT) Presentation, PPT Lab
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