Flevy Management Insights Case Study

Total Productive Maintenance Improvement Project for an Industrial Manufacturing Company

     Joseph Robinson    |    Total Productive Maintenance


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Total Productive Maintenance to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The organization experienced production stagnation from frequent machinery breakdowns and slow maintenance, leading to the implementation of Total Productive Maintenance (TPM). This initiative achieved a 15% increase in Overall Equipment Effectiveness and a 50% reduction in unplanned downtime, fostering a proactive maintenance culture and underscoring the value of strategic maintenance for operational success.

Reading time: 7 minutes

Consider this scenario: The organization is a global industrial manufacturer suffering stagnation in production line efficiency due to frequent machinery breakdowns and slow response to equipment maintenance needs.

As part of their performance improvement initiative, the manufacturer aims to strategically implement Total Productive Maintenance (TPM) to reduce machine faults and improve uptime, thereby increasing production output and reducing costs.



The organization's desire to implement Total Productive Maintenance (TPM) succinctly speaks to 2 core hypotheses. First, the frequent machinery hitches and subsequent idle time are causing notable declines in productivity and spiking operational costs. Secondly, the current responsive (rather than predictive) maintenance approach lacks efficacy and could be significantly enhanced through a structured TPM that centers on proactive procedures.

Methodology

Our approach to transforming the organization's maintenance regimen encapsulates a 5-phase methodology aimed at the operationalization of TPM:

  1. Assessment and Evaluation: This involves a comprehensive review of existing maintenance procedures, practices, and machinery performance trends. Key points here include understanding common machinery issues, downtime duration, and existing routines.
  2. Design and Planning: Using insights from the evaluation phase, we develop a tailored TPM implementation plan. Objectives and roles are clearly defined, specific maintenance tasks are assigned, and metrics for measurement and control are identified.
  3. Training and Education: At this stage, we ensure that all personnel thoroughly understand their roles and responsibilities within the new regimen. This includes teaching them to interpret and act upon the signs of potential machinery malfunction.
  4. Implementation: This phase involves launching all aspects of the TPM and closely observing initial results. The focus is on continuous learning and adjustment.
  5. Evaluation: Finally, we review the process and outcomes to identify any areas for further improvement, ensuring the company remains on track for meeting its efficiency and cost reduction objectives.

For effective implementation, take a look at these Total Productive Maintenance best practices:

Total Productive Maintenance (TPM) (234-slide PowerPoint deck and supporting PDF)
Overall Equipment Effectiveness (OEE) (142-slide PowerPoint deck and supporting ZIP)
Total Productive Maintenance - 30 Templates (Excel workbook)
TPM Self-Assessment Guide & Tool (57-slide PowerPoint deck and supporting Word)
Reliability Centered Maintenance (RCM) and Total Productive Maintenance (TPM) - 2 Day Presentation (208-slide PowerPoint deck and supporting ZIP)
View additional Total Productive Maintenance best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Potential Concerns and Mitigation

Many executives express concerns regarding the upfront costs and employee resistance when introducing a new maintenance strategy. However, the real question is comparing the upfront costs to the long term operational cost savings and productivity gains. Equally, employee resistance can be mitigated by building their skills and competencies during the training phase, and clearly communicating how TPM helps not only the company but also the individual workers by making their work more efficient and less stressful.

Sample Deliverables

  • TPM Implementation Blueprint (Presentation)
  • Training Content and Schedule (Document)
  • Key Performance Indicator Framework (Excel)
  • Monthly Progress Report (Document)

Explore more Total Productive Maintenance deliverables

Return on Investment

TPM isn't just about preventing equipment failure, it can also positively impact the bottom line. According to the Plant Engineering’s 2016 Maintenance Study, organizations investing adequately in maintenance saved an average of 12% on repair costs—a considerable sum for large-scale manufacturers.

Sustainability and Continuous Improvement

The ultimate goal of TPM goes beyond achieving immediate results; it’s about instilling a maintenance culture that prevents problems before they even occur. Executives need to involve everyone, at all levels, to make TPM a part of the firm's everyday operations, and to keep seeking ways to sustain and improve maintenance procedures and outcomes continually.

Total Productive Maintenance Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Total Productive Maintenance. These resources below were developed by management consulting firms and Total Productive Maintenance subject matter experts.

Measuring the Effectiveness of TPM Implementation

Measuring the effectiveness of TPM once the program is in place is crucial to determining its impact on production and maintenance efficiencies. Key performance indicators (KPIs) are used for this purpose. These often include measurable factors like Overall Equipment Effectiveness (OEE), mean time to repair (MTTR), mean time between failures (MTBF), and planned maintenance percentage. OEE, for example, captures the percentage of manufacturing time that is truly productive—an essential metric for pinpointing losses, benchmarking progress, and improving operations by eliminating waste. According to McKinsey's 'Manufacturing's Next Act", manufacturers who excel in OEE metrics see profound improvements in production performance and enterprise value.

Post-implementation, it’s also advantageous to compare new maintenance costs against historical data. If the shift from reactive to proactive maintenance was successful, it would reflect in lower overall maintenance costs, despite possible initial increases due to upfront investments in training and system upgrades. Furthermore, long-term cost benefits often become more apparent when accruing savings from avoided breakdowns and enhanced productivity are calculated over several years.

Addressing Implementation Challenges

Implementing TPM can bring unforeseen challenges. One of these is overcoming the inertia of established practices within the maintenance team. For an industrial manufacturer used to a reactive maintenance model, switching to a proactive, all-inclusive TPM approach requires a cultural shift. Workshops and hands-on sessions are crucial for demonstrating TPM’s practical benefits to the workforce, and fostering buy-in among the team is essential.

Another challenge lies in the integration of TPM into the existing enterprise system. Real-time data plays a pivotal role in proactive maintenance, which means TPM needs to be dovetailed with IT systems effectively. According to "The Internet of Things: Mapping The Value Beyond the Hype" by the McKinsey Global Institute, manufacturers could reap up to 40% of the total value that the Internet of Things (IoT) has to offer by connecting equipment and analytics to preempt maintenance issues.

Aligning TPM with Business Strategy

Aligning TPM with the broader business objectives and strategy ensures that maintenance functions are not isolated improvements but part of the whole organizational growth plan. The strategic aim should revolve around continuous improvement and achieving a competitive advantage through operational excellence. Here, senior leadership engagement is pivotal. As with any significant transformation, the leadership team must articulate a clear vision and be actively involved in driving the change.

Assessing TPM’s alignment with business goals can also form part of the executive performance review process. It's essential to relay TPM’s strategic relevance across departments, underlining that while it's a maintenance-driven initiative, its outcomes benefit sales, customer satisfaction, and ultimately, market position.

Advanced Technologies and TPM

The role of emerging technologies, such as predictive analytics and IoT, in reinforcing TPM cannot be understated. Predictive maintenance techniques enable the forecasting of equipment malfunctions before they happen, ensuring better preparedness and scheduling.

A study by Deloitte Insights, 'Industry 4.0 and manufacturing ecosystems', explores how manufacturers are leveraging smart factories to transform their operations. It emphasizes that using advanced predictive maintenance tools as part of TPM can result in up to a 40% reduction in maintenance costs and a 50% decrease in downtime. Adoption of such technologies may require additional investment and training but often results in substantial efficiencies and cost savings in the long run.

Long-term TPM Adaptation and Evolution

To ensure TPM adaptation and evolution, there must be a willingness to revise and adjust the approach based on feedback and changing conditions continually. Performance data and employee feedback should guide ongoing modifications to the TPM program, allowing for iterative improvements over time.

The responsibility for maintaining TPM best practices should be disseminated throughout the organization. Cross-functional teams can help in this endeavor, fostering a sense of shared ownership and responsibility for maintenance excellence. TPM’s success is not a one-off event but a continuous journey of learning, adaptation, and enhancement.

Total Productive Maintenance Case Studies

Here are additional case studies related to Total Productive Maintenance.

Total Productive Maintenance Advancement in Transportation Sector

Scenario: A transportation firm operating a fleet of over 200 vehicles is facing operational inefficiencies, leading to increased maintenance costs and downtime.

Read Full Case Study

Total Productive Maintenance Enhancement in Chemicals Sector

Scenario: A leading firm in the chemicals industry is facing significant downtime and maintenance-related disruptions impacting its operational efficiency.

Read Full Case Study

Total Productive Maintenance Initiative for Food & Beverage Industry Leader

Scenario: A prominent firm in the food and beverage sector is grappling with suboptimal operational efficiency in its manufacturing plants.

Read Full Case Study

Total Productive Maintenance for Automotive Parts Distributor in Competitive Market

Scenario: A mid-sized firm specializing in the distribution of automotive parts in a highly competitive sector is struggling to maintain operational efficiency amidst rapid market changes.

Read Full Case Study

Total Productive Maintenance for Semiconductor Manufacturer in High-Tech Sector

Scenario: A semiconductor firm in the high-tech sector is grappling with equipment inefficiencies and unscheduled maintenance downtime, impacting its yield rates and operational costs.

Read Full Case Study

TPM Initiative for a Leading Broadcasting Firm in the Competitive Media Landscape

Scenario: The broadcasting firm operates in a highly competitive media landscape and has identified inefficiencies in its Total Productive Maintenance (TPM) practices that are impacting its operational effectiveness and ability to quickly adapt to market changes.

Read Full Case Study


Explore additional related case studies

Additional Resources Relevant to Total Productive Maintenance

Here are additional best practices relevant to Total Productive Maintenance from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased Overall Equipment Effectiveness (OEE) by 15% within the first year post-implementation.
  • Reduced mean time to repair (MTTR) by 20% and mean time between failures (MTBF) by 25%, enhancing production line reliability.
  • Achieved a 12% reduction in maintenance costs, aligning with industry benchmarks for TPM investment returns.
  • Reported a 50% decrease in unplanned downtime, significantly improving production output and efficiency.
  • Successfully integrated predictive maintenance technologies, leading to a 40% reduction in long-term maintenance expenses.
  • Enhanced employee engagement and skill levels in maintenance practices, contributing to a proactive maintenance culture.

The initiative to implement Total Productive Maintenance (TPM) has been notably successful, evidenced by significant improvements in key performance indicators such as OEE, MTTR, and MTBF. The reduction in maintenance costs and unplanned downtime not only validates the effectiveness of the TPM approach but also underscores the value of transitioning from a reactive to a proactive maintenance model. The integration of predictive maintenance technologies has further bolstered the initiative's success, offering long-term cost savings and efficiency gains. The positive outcomes are also reflective of the successful mitigation of potential concerns such as employee resistance, through comprehensive training and clear communication of TPM's benefits. However, the journey revealed areas for potential enhancement, particularly in the speed of technology adoption and deeper integration of TPM principles across all organizational levels.

Given the success and lessons learned from the TPM implementation, the recommended next steps include further investment in advanced predictive maintenance technologies to capitalize on the efficiencies and cost savings they offer. Additionally, expanding the scope of TPM training to include more cross-functional teams will foster a deeper organizational understanding and commitment to maintenance excellence. Finally, establishing a continuous improvement task force dedicated to TPM can ensure the initiative remains aligned with evolving business strategies and market conditions, securing long-term operational excellence and competitive advantage.


 
Joseph Robinson, New York

Operational Excellence, Management Consulting

The development of this case study was overseen by Joseph Robinson. Joseph is the VP of Strategy at Flevy with expertise in Corporate Strategy and Operational Excellence. Prior to Flevy, Joseph worked at the Boston Consulting Group. He also has an MBA from MIT Sloan.

To cite this article, please use:

Source: Total Productive Maintenance Enhancement Initiative for a Large-Scale Manufacturer, Flevy Management Insights, Joseph Robinson, 2025


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy "

– Ed Kemmerling, Senior Lean Transformation Expert at PMG
 
"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory




Additional Flevy Management Insights

Total Productive Maintenance Strategy for Forestry Operations in North America

Scenario: A North American forestry & paper products firm is grappling with inefficiencies in its Total Productive Maintenance (TPM) processes.

Read Full Case Study

Total Productive Maintenance Initiative for Electronics Manufacturer in High-Tech Sector

Scenario: An established electronics manufacturing firm in the high-tech sector is grappling with escalating operational downtime and maintenance costs.

Read Full Case Study

Total Productive Maintenance Enhancement Initiative for a Large-Scale Manufacturer

Scenario: A large-scale manufacturer, experiencing a plateau in growth and efficiency, is looking to optimize Total Productive Maintenance methods.

Read Full Case Study

TPM Strategy Refinement for Midsize Retail Firm in Health & Wellness

Scenario: A midsize retail company specializing in health and wellness products is struggling to align its Trade Promotion Management (TPM) practices with its rapid expansion.

Read Full Case Study

Total Productive Maintenance for Agritech Manufacturing Company

Scenario: An agritech manufacturing company specializing in advanced farming equipment, faces operational inefficiencies and high downtime due to inadequate TPM (Total Productive Maintenance) practices.

Read Full Case Study

Total Productive Maintenance for Mid-Size Gambling Enterprise

Scenario: A mid-size casino in Las Vegas is experiencing operational inefficiencies and high maintenance costs, prompting a strategic focus on Total Productive Maintenance (TPM).

Read Full Case Study

Dynamic Pricing Strategy for Quarrying Company in Construction Materials

Scenario: A leading quarrying company specializing in construction materials is at a crossroads, requiring significant change management to navigate its current market position.

Read Full Case Study

Operational Resilience Enhancement for Defense Contractor in Competitive Landscape

Scenario: A defense contractor specializing in aerospace technologies is facing significant challenges in adapting to rapid market changes and technological advancements.

Read Full Case Study

Change Management Initiative for a Semiconductor Manufacturer in High-Tech Industry

Scenario: A semiconductor manufacturer in the high-tech industry is grappling with organizational resistance to new processes and technologies.

Read Full Case Study

Porter's Five Forces Analysis for Electronics Firm in Competitive Landscape

Scenario: The organization operates within the highly dynamic and saturated electronics sector.

Read Full Case Study

Organizational Alignment Improvement for a Global Tech Firm

Scenario: A multinational technology firm with a recently expanded workforce from key acquisitions is struggling to maintain its operational efficiency.

Read Full Case Study

Balanced Scorecard Implementation for Professional Services Firm

Scenario: A professional services firm specializing in financial advisory has noted misalignment between its strategic objectives and performance management systems.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.