Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.







Flevy Management Insights Q&A
What are the emerging trends in using augmented reality (AR) for skills development in employee training?


This article provides a detailed response to: What are the emerging trends in using augmented reality (AR) for skills development in employee training? For a comprehensive understanding of Employee Training, we also include relevant case studies for further reading and links to Employee Training best practice resources.

TLDR Augmented Reality (AR) in employee training boosts learning retention, engagement, and operational efficiency, reduces costs, and offers scalable, personalized training solutions across industries.

Reading time: 4 minutes


Augmented Reality (AR) is revolutionizing the landscape of employee training and skills development across various industries. By overlaying digital information in the real world, AR provides immersive, interactive experiences that enhance learning outcomes and operational efficiency. This technology's adoption in training programs is not just a trend but a strategic imperative for organizations aiming to stay ahead in the rapidly evolving business environment.

Enhancing Learning Retention and Engagement

One of the most significant benefits of AR in skills development is its impact on learning retention and engagement. Traditional training methods often struggle to maintain learners' attention and to facilitate the long-term retention of information. AR, by contrast, creates an interactive learning environment that increases engagement through visual and practical experiences. According to PwC, employees trained with AR technology can be up to four times more focused than those learning through traditional methods. This heightened engagement not only accelerates the learning process but also improves the retention of information, thereby enhancing the overall effectiveness of training programs.

AR applications allow for the simulation of real-life scenarios in a controlled environment, enabling employees to practice and hone their skills without the risks associated with on-the-job training. For instance, in the healthcare sector, AR is used to simulate surgical procedures, allowing medical professionals to gain valuable experience without putting patients at risk. Similarly, in manufacturing, AR can demonstrate complex machinery operations, providing hands-on experience in a safe and controlled setting.

Furthermore, AR supports personalized learning paths, adapting to the individual's pace and learning style. This personalization ensures that each employee receives the most relevant and effective training, further improving learning outcomes and operational efficiency within the organization.

Explore related management topics: Job Training

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Cost Reduction and Scalability

Implementing AR in training programs can lead to significant cost savings for organizations. Traditional training often involves considerable expenses, including travel, venue, equipment, and instructor fees. AR can dramatically reduce these costs by delivering high-quality, interactive training through digital devices. A report by Accenture highlights that AR can reduce training costs by up to 40% while increasing efficiency and scalability. This cost-effectiveness allows organizations to allocate resources more strategically, investing in other areas of Digital Transformation and Innovation.

AR also offers unparalleled scalability, enabling organizations to train a large number of employees simultaneously, regardless of their geographical locations. This global reach is particularly beneficial for multinational corporations seeking to standardize training and ensure consistent skills development across their workforce. Additionally, AR facilitates easy updates and modifications to training materials, allowing organizations to quickly adapt to new technologies, processes, or industry regulations without incurring significant additional costs.

The scalability of AR training solutions is exemplified by companies like Boeing, which has integrated AR into its training programs to instruct technicians on complex aircraft manufacturing processes. This approach has not only reduced training time but also improved the accuracy and quality of the work, demonstrating the dual benefits of cost efficiency and operational excellence.

Explore related management topics: Digital Transformation Operational Excellence

Real-World Applications and Future Trends

Leading organizations across various sectors are already leveraging AR for skills development, with notable examples in healthcare, manufacturing, and retail. For instance, Walmart has implemented an AR training program to prepare employees for Black Friday, the busiest shopping day of the year. This program simulates the intense and chaotic environment employees will face, equipping them with the skills and confidence needed to manage the situation effectively.

In the automotive industry, Mercedes-Benz uses AR to provide technicians with real-time, overlay instructions for vehicle maintenance and repair. This not only speeds up the diagnostic and repair processes but also enhances the accuracy and quality of work, leading to higher customer satisfaction and loyalty.

Looking ahead, the integration of AR in employee training is expected to deepen, with advancements in technology making it even more immersive and interactive. The use of AR glasses and headsets is anticipated to become more widespread, providing hands-free, on-the-job training that further enhances learning outcomes and operational efficiency. Moreover, the convergence of AR with Artificial Intelligence (AI) and machine learning will enable more personalized and adaptive learning experiences, tailoring training programs to meet the unique needs of each employee.

In conclusion, the adoption of AR in skills development and employee training is not merely a passing trend but a strategic investment in the future of work. Organizations that embrace this technology can expect to see significant improvements in learning outcomes, cost efficiency, and operational excellence, positioning themselves as leaders in the competitive global market.

Explore related management topics: Employee Training Artificial Intelligence Machine Learning Customer Satisfaction

Best Practices in Employee Training

Here are best practices relevant to Employee Training from the Flevy Marketplace. View all our Employee Training materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Employee Training

Employee Training Case Studies

For a practical understanding of Employee Training, take a look at these case studies.

Workforce Training Program for Retail Apparel Chain in Competitive Landscape

Scenario: The company in focus operates a retail apparel chain, which has recently expanded its footprint across multiple states.

Read Full Case Study

Strategic Workforce Training Plan for Independent Bookstore Chain

Scenario: An independent bookstore chain is struggling to adapt to the digital transformation and competitive pressures of the retail sector, highlighting a critical need for workforce training.

Read Full Case Study

5G Rollout Strategy for Telecom Operators in Southeast Asia

Scenario: A leading telecom operator in Southeast Asia, facing a strategic challenge in implementing effective job training programs, is struggling to keep pace with the rapid technological advancements and regulatory changes in the 5G landscape.

Read Full Case Study

Global Market Penetration Strategy for Defense Electronics Firm

Scenario: A leading defense electronics manufacturer is facing the strategic challenge of expanding its market share through global market penetration, emphasizing the need for advanced job training programs.

Read Full Case Study

Professional Services Firm Employee Training Enhancement

Scenario: The organization is a global professional services provider specializing in audit and financial advisory services.

Read Full Case Study

Operational Efficiency Strategy for Truck Transportation Firm in North America

Scenario: A mid-size truck transportation firm in North America, specializing in logistics and freight services, is contending with a strategic challenge linked to job training.

Read Full Case Study


Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How can Business Framework PowerPoint Diagrams be utilized to enhance the effectiveness of job training programs?
Business Framework PowerPoint Diagrams significantly improve job training programs by clarifying complex concepts, facilitating Strategic Alignment and Engagement, and enhancing Communication and Collaboration, aligning employee skills with organizational strategies. [Read full explanation]
How are gamification techniques revolutionizing employee training and engagement strategies?
Gamification is revolutionizing employee training and engagement by making learning experiences more engaging and interactive, significantly improving skill development, knowledge retention, and employee motivation. [Read full explanation]
How can job training programs be aligned with global talent mobility strategies?
Aligning job training programs with Global Talent Mobility Strategies involves Strategic Planning in L&D, adopting a proactive Talent Management approach, leveraging Digital Learning Platforms, integrating mobility into Organizational Culture, and establishing metrics for Continuous Improvement and ROI measurement. [Read full explanation]
How can organizations effectively integrate microlearning strategies into their employee training programs?
Organizations can effectively integrate Microlearning into employee training programs by focusing on content relevance, delivery flexibility, and continuous improvement, aligning with modern work habits for increased engagement and proficiency. [Read full explanation]
What role does employee training play in the successful implementation of Lean Management practices?
Employee training is crucial for Lean Management success, focusing on imparting Lean principles, creating a Lean Culture, and boosting employee engagement for sustainable implementation. [Read full explanation]
How can Training within Industry (TWI) be adapted for service-oriented sectors?
Adapting Training within Industry (TWI) for service sectors involves customizing Job Instruction, Job Methods, and Job Relations to improve Service Delivery, Operational Efficiency, and Employee Engagement, leveraging technology and fostering a positive culture. [Read full explanation]
What steps are involved in conducting an effective Training Needs Analysis (TNA) for a diverse workforce?
Effective Training Needs Analysis (TNA) for a diverse workforce involves aligning training with Organizational Goals, analyzing Workforce Skills, conducting Gap Analysis, developing targeted Training Programs, and continuously Monitoring and Updating training needs. [Read full explanation]
What role does training play in ensuring the success of organizational change management initiatives?
Training is indispensable in Change Management, significantly increasing success rates by equipping employees with skills for new processes and fostering adaptability and continuous learning. [Read full explanation]

Source: Executive Q&A: Employee Training Questions, Flevy Management Insights, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.