User-Level NPS Insights and Feedback Analysis PPT

This PPT slide, part of the 32-slide Product Management KPIs PowerPoint presentation, presents a detailed analysis of Net Promoter Score (NPS) results at the user level for a specific account. The NPS score is recorded at 56, indicating a moderate level of customer satisfaction. The response rate is notably high at 74%, suggesting that users are engaged and willing to provide feedback.

The NPS distribution is broken down into 3 categories: detractors/passives, promoters, and neutral responses. There are 114 total responses, with 42 categorized as detractors or passives and 15 as promoters. This distribution highlights areas where the product is performing well and where improvements are necessary.

The slide also includes verbatim feedback from users, which provides qualitative insights into their experiences. Detractors express concerns about location tracking inaccuracies and accessibility issues. In contrast, promoters highlight features they appreciate, such as personalized workouts and integration with other applications. This feedback is crucial for understanding user sentiment and guiding future product enhancements.

The sidebar emphasizes the importance of user-level NPS surveys, noting that they can yield insights tailored to specific user personas. It suggests that designing the product experience around these personas can lead to higher NPS scores compared to broader account-level scores. Including a free-form feedback section in surveys is recommended, as it can elicit testimonials and identify brand advocates. This approach can enhance customer loyalty and inform product development strategies. Overall, the slide serves as a valuable tool for understanding user sentiment and guiding strategic decisions.

This slide is part of the Product Management KPIs PowerPoint presentation.

Download the Full Presentation

EXPLORE MORE SLIDES FROM THIS PRESENTATION

EXPLORE MORE PRESENTATIONS ON

KPI Net Promoter Score Product Management Cognitive Bias Customer Loyalty Customer Satisfaction Product Development Feedback

Are you familiar with Flevy? We are you shortcut to immediate value.

Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Flevy is the world's largest knowledge base of best practices.

Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.

Read Customer Testimonials

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience

"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality