Problem Management Process, ITSM ( PPT and Proces guide)   Document Bundle
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Problem Management Process, ITSM ( PPT and Proces guide) (Document Bundle)

Problem Management Process, ITSM ( PPT and Proces guide) (Document Bundle)

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BENEFITS OF THIS BUNDLE

  1. ITSM best practice for Problem Management process
  2. Implementation Templates
  3. Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Problem Management Process, ITSM [ PPT and Proces guide]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.



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Problem Management Process is a part of Service Operation. This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more]

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This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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