BENEFITS OF THIS BUNDLE
- ITSM best practice for Problem Management process
- Implementation Templates
- Visual aid to ITSM Awareness campaign
DESCRIPTION
This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
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Source: Problem Management Process, ITSM ( PPT and Proces guide) () Document, ITSM Consulting
THERE ARE 2 PRODUCTS IN THIS BUNDLE:
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Problem Management Process is a part of Service Operation.
This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more]
Individual Price: $25.00
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This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $45.00
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