THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. See full details below.

BENEFITS OF BUNDLE

ITSM best practice for Problem Management process
Implementation Templates
Visual aid to ITSM Awareness campaign

BUNDLE DESCRIPTION

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

THERE ARE 2 DOCUMENTS ARE IN THIS BUNDLE:

	Problem Management Process PPT (ITSM, IT Service Management) Problem Management Process is a part of Service Operation. This Document contains detailed description of the Problem Management Process, including process steps, roles,... [read more] View Details Individual Price: $25.00
	Problem Management Workflow - Process Guide This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] View Details Individual Price: $45.00

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right.

Top Flevy Author [?]

Problem Management Process, ITSM ( PPT and Proces guide)

Sold by Ivana Nissen (this author has 25 documents)

$70.00 (14% discount)

$60.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Information Technology ITSM

It applies to All Industries

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Initial upload date (first version): Dec 20, 2017

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."

– Bill Branson, Founder at Strategic Business Architects

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Incident Management Process PPT (IT Service Management, ITSM) 34-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen ITIL Incident Management Service Management	ITIL Service Catalogue Template 11-page Word document $30.00 Author: Dartview Consulting ITIL	ITIL V3 Service Management Overview 129-slide PowerPoint deck $70.00 Author: Dartview Consulting Information Technology ITIL Service Management	Incident Management Workflow - Process Guide 68-page Word document and supporting PDF $45.00 Author: Ivana Nissen ITIL Incident Management
Change Management Process - PPT (IT Service Management, ITSM) 32-slide PowerPoint deck and supporting PDF $30.00 Author: Ivana Nissen Change Management ITIL Service Management	Change Management - Process Guide (ITSM, ISO 20000) 54-page Word document $45.00 Author: Ivana Nissen Change Management ITIL ISO 20000	ITSM Process Assessment - Service Operation (XLS) Excel workbook $45.00 Author: Ivana Nissen ITSM	ITIL v3 Business Relationship Management Overview 50-slide PowerPoint deck $75.00 Author: Dartview Consulting ITIL
IT Service Catalogue Template (XLS) Excel workbook $45.00 Author: Ivana Nissen ITIL	Service Level Management (SLM) Template - Process Guide 66-page Word document and supporting PDF $45.00 Author: Ivana Nissen ITIL	ITIL 4 Foundation Training Materials 538-slide PowerPoint deck $39.00 Author: Samir Faraj ITIL	ITIL Service Level Agreement Template 27-page Word document $30.00 Author: Dartview Consulting ITIL Contract