Problem Management Process, ITSM ( PPT and Proces guide) (Document Bundle)

BENEFITS OF BUNDLE

1. ITSM best practice for Problem Management process
2. Implementation Templates
3. Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Problem Management Process, ITSM [ PPT and Proces guide]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes