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Service Operation - Process Guides (ITSM, IT Service Manage (Document Bundle)

Name: Service Operation - Process Guides (ITSM, IT Service Manage Document Bundle
Brand: Ivana Nissen
Price: 120.0 USD
Availability: InStock
Rating: 4.9 (25 reviews)

$130.00 (8% discount)

$120.00

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BENEFITS OF THIS BUNDLE

Easier implementation of Service Operation processes in your Organisation
ISO 20000 and ITSM best practice compliant
More efficient Process modeling

DESCRIPTION

This product (Service Operation - Process Guides [ITSM, IT Service Manage) is a Document Bundle, which you can download immediately upon purchase.

ITSM Proces guides:

Incident Management – process guide
Problem Management – process guide
Request Fulfilment – process guide

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 3 PRODUCTS IN THIS BUNDLE:

	Incident Management Workflow - Process Guide This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00
	Problem Management Workflow - Process Guide This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00
	Request Fulfillment Workflow - Process Guide This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $40.00

$120.00

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ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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