Framework for Defining Competency Pools in Key Processes PPT


This PPT slide, part of the 31-slide Organizational Design and Capability Analysis PowerPoint presentation, presents a framework for defining competency pools across key processes. It categorizes these competencies into 4 distinct areas, emphasizing a structured approach to capability assessment. On the left, the slide outlines various customer interactions through a "Portal," which likely serves as a digital interface for customer engagement. This suggests a focus on enhancing customer experience and accessibility.

Next, the "Risk Exposure" section indicates a critical evaluation of potential risks associated with these processes. The presence of roles such as COO and CFO implies a governance structure that prioritizes oversight and strategic alignment. This section likely highlights the importance of understanding risk in relation to operational capabilities.

The central part of the slide features "Competency Pools," which are visually represented as distinct groups. This suggests a systematic categorization of skills and knowledge areas essential for executing key processes. The segmentation into pools indicates a tailored approach to workforce development, ensuring that specific competencies align with organizational goals.

On the right, the "Strategy & Motivation" area, along with the CEO's involvement, underscores the leadership's role in driving these initiatives. This suggests that strategic alignment and employee engagement are pivotal to the overall competency framework.

Overall, the slide conveys a comprehensive model that integrates customer focus, risk management, and strategic leadership. It presents a clear pathway for organizations to assess and develop their capabilities, ensuring they are well-equipped to meet both current and future challenges.




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Organizational Design Core Competencies Customer Experience Risk Management Employee Engagement Leadership Governance

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