Customer Effort Score (CES)   30-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

Customer Effort Score (CES) (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 30 Slides FlevyPro Document

$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

CUSTOMER EXPERIENCE PPT DESCRIPTION

This product (Customer Effort Score [CES]) is a 30-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This presentation is centered around one of the most impactful Customer Experience metrics: CES.

Throughout this PowerPoint presentation, we will discuss the essence of CES, exploring its definition, significance, and practical implementation. We'll uncover how CES plays a role in understanding the ease of customer interactions, thereby shaping customers' loyalty and advocacy.

We also discuss the history and evolution of CES, compare it with other Customer Experience metrics, and unlock the pros and cons that influence its strategic application. We'll also navigate through real-world cases that illustrate when and how to utilize CES to enhance Customer Experiences. We will delve deeper into the 3 usages of CES:

Case 1: Immediately after a Purchase or Subscription Interaction
Case 2: Post-Service Interaction Assessment
Case 3: Supplementing Product Teams' UI/UX Testing:

By the end of this PowerPoint presentation on the Customer Effort Score, you'll be equipped with a comprehensive understanding of CES's intricacies, empowering you to harness its potential to optimize customer interactions and drive business success. We discuss various ways of implementing CES, including the Likert Scale and Emoticon Ratings.

This PowerPoint presentation on the Customer Effort Score also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Loyalty PowerPoint Slides: Customer Effort Score (CES) PowerPoint (PPTX) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER EXPERIENCE PPT SLIDES

Key Considerations for Effective CES Survey Questions

Visualizing Customer Effort through Emoticon Ratings

Leveraging Customer Effort Score for UI/UX Optimization

Integrating Customer Experience Metrics for Comprehensive Insights


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT FLEVYPRO

This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group


Your Recently Viewed Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience User Experience Customer Strategy Customer Satisfaction Customer Loyalty Customer Retention Service Design Design Thinking Digital Transformation Digital Transformation Strategy Customer Journey Customer Decision Journey Consumer Decision Journey Customer Journey Mapping NPS Net Promoter Score Customer Service Service Excellence Business Transformation Cyber Security Cybersecurity Mobile Strategy Organizational Transformation IT Security Corporate Transformation RPA Big Data Robotic Process Automation Innovation Management Innovation Ideation Creativity Creative Thinking

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.