flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Customer Experience Strategy: Why Being Customer Centric Is Critical to Business Success

Editor’s Note:  Shane Goldberg is the founder of CustCore Consulting, a boutique consulting firm focused on helping businesses unlock hidden growth through improving end-to-end Customer and Employee Experience.  His firm also sells Customer Strategy consulting frameworks… Customer Experience Strategy: Why Being Customer Centric Is Critical to Business Success

What Is a Strategy Map?

If you’re familiar with the strategic management framework Balanced Scorecard, you may have also come across the concept of a Strategy Map.  After all, a Strategy Map is a core element of the formulation of… What Is a Strategy Map?