According to a 2017 poll, an estimated 51 percent of U.S. consumers say they would refuse to do business with a company if they endured repeated poor customer service. To say this is an anomaly, however, would be specious at best. Still, with this figure representing more than half of all American consumers, it’s safe to say […]
About Shane Goldberg
Shane Goldberg is Principal and Founder of CustCore Consulting. CustCore is a boutique consultancy firms which is focused on helping companies of all sizes to WOW their customers by unlocking new areas of growth through defining, measuring and improving customer experiences across all parts of their customer's journeys, with an emphasis on customer insights, strategy, process improvement and customer centric cultural change. You can connect with Shane on LinkedIn here.Author Archive | Shane Goldberg
Customer Experience Strategy: Why Being Customer Centric Is Critical to Business Success
Editor’s Note: Shane Goldberg is the founder of CustCore Consulting, a boutique consulting firm focused on helping businesses unlock hidden growth through improving end-to-end Customer and Employee Experience. His firm also sells Customer Strategy consulting frameworks on Flevy. You can view their materials here. * * * * Back in 2014, Gartner predicted that by 2016, […]
