With social media and customer review websites, it’s easier than ever for customers to publicly state their opinion of your business dealings. Hopefully, this is a positive thing, and your experiences so far have been nothing but positive. The question in this digital age is how to ensure that your customers are getting the best […]
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Enhancing the Customer Experience: 5 Ways to Never Disappoint Your Customers
You wouldn’t have a business without your customers, which is why you must endeavor to ensure they are happy with your services. Yet, with so many factors influencing the customer experience, it can seem easier said than done. Take a look at the five steps to take to enhance the customer experience. An Omnichannel Approach […]
How to Get Customers to Fall in Love with Your Brand
Consumers don’t make purchases based on logic, they make them based on their emotions. This was a key philosophy of the late Zig Ziglar, the superstar salesman who went on to become a leading motivational speaker and trainer. This means that if you want to ensure as many of you first-time customers as possible remain […]
Fourth Industrial Revolution: Integrating Schools and Industry for a More Innovative Society
Editor’s Note: Dr. Stephen Sweid is a pioneer of Breakthrough Strategy thinking. He has published a series of training guides on the Breakthrough Strategy, which you can find on Flevy here. Stephen has also been a guest on our podcast, Business Executive Interviews. You can listen to his interview here. Recently, Stephen has also published a comprehensive presentation on Multicultural Synergy. […]
How Businesses Can Capitalize on Digital Marketing for E-Commerce in 2018
Having an e-commerce platform is part and parcel of any successful business operation. At present, online retail growth is three times faster than the entire retail industry in general. The Business Insider estimates that e-commerce sales will amount to $436 billion by the end of this year, a number that is projected to grow by […]
The Natural Evolution of Things (Part 5)
Editor’s Note: The Natural Evolution of Things is an in-depth is a 5-part series that describes 13 the catalysts of Organizational Change and Competitiveness, based on the theme of Michael Porter’s Five Forces. To read the full series, take a look at the author’s profile page found here. * * * * Continued from part 4… Technology […]
How to Remain Strategically Agile
How do you craft effective strategic plans in a world where your next biggest competitor might not even exist yet? By developing strategic agility. These days it’s amazing – and more than a bit disconcerting – how quickly a product, service or business model can go from a position of market leader to obsolescence. Which […]
Why Your Business Needs a Mobile CRM Strategy
You probably already know what a CRM system is, but you are probably wondering why it is important to take it mobile. Having a mobile CRM strategy allows connecting a sales team to customer data through a mobile CRM application. A key benefit of using a mobile CRM is that it allows a sales force […]
The Natural Evolution of Things (Part 4)
Editor’s Note: The Natural Evolution of Things is an in-depth is a 5-part series that describes 13 the catalysts of Organizational Change and Competitiveness, based on the theme of Michael Porter’s Five Forces. To read the full series, take a look at the author’s profile page found here. * * * * Continued from part 3… Value […]
The Natural Evolution of Things (Part 3)
Editor’s Note: The Natural Evolution of Things is an in-depth is a 5-part series that describes 13 the catalysts of Organizational Change and Competitiveness, based on the theme of Michael Porter’s Five Forces. To read the full series, take a look at the author’s profile page found here. * * * * Continued from part 2… Achievement […]
The Natural Evolution of Things (Part 2)
Editor’s Note: The Natural Evolution of Things is an in-depth is a 5-part series that describes 13 the catalysts of Organizational Change and Competitiveness, based on the theme of Michael Porter’s Five Forces. To read the full series, take a look at the author’s profile page found here. * * * * Continued from part 1… So […]
Why Bacs Software Should be Used in Growing Businesses
Take a look at any successful business and you will find one common ingredient among the many keys to success; every one of them handles their business finances with immense care and incredible efficiency. Whether you are a small business trying to expand or an establish enterprise wanting to boost market competitiveness, making improvements to […]
