Understanding Digital Transformation: The Integrated Business Ecosystem Primer

Editor's Note: Take a look at our featured best practice, Digital Transformation Strategy (145-slide PowerPoint presentation). Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business enabler to a business driver. This has only been accelerated by the COVID-19 global pandemic. Thus, to remain competitive and outcompete in today's fast paced, [read more]

Also, if you are interested in becoming an expert on Digital Transformation, take a look at Flevy's Digital Transformation Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can you stay ahead of the curve. Full details here.

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We are living in a Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation Strategies.

Organizations that have excelled in Digital Transformation distinguish themselves through their mastery of the 4 critical Business Ecosystems. When organizations excel at managing and integrating the 4 critical Business Ecosystems, they get to outpace their competitors.

• Value is create through Integrated Customer Solutions Ecosystems.
• A cutting-edge Customer Solutions Ecosystem is established that serve clients with complete digital product and service solution.
•  A fit for purpose Operations Ecosystem with the right set of technologies, people, and culture is created.

The 4 Integrated Business Ecosystems

The Integrated Business Ecosystem Primer is the first in a series on the concept of 4 integrated Business Ecosystems that drive Digital Transformation. This provides an introduction to the 4 Business Ecosystems.

1. Customer Solutions Ecosystem
   A Customer Solutions Ecosystem is the Service Value Layer Business Model. A cutting-edge Customer Solutions Ecosystem serves clients with complete digital products and service solutions.

2. Operations Ecosystem
   The Operations Ecosystem is the solution enablement and value chain efficiency layer. It encompasses the physical activities and flows that support the Customer Solutions Ecosystem. External partners in operations such as contract manufacturers, logistic partners, and academic are part of the ecosystem.

3. Technology Ecosystem
   The Technology Ecosystem is the enabling ecosystem. It drives and supports improvements and breakthroughs in the Customer Solutions, Operations, and People Ecosystems. The Technology Ecosystem encompasses pivotal technologies such as Artificial Intelligence (AI), 3D printing, the Industrial Internet of Things (IIoT) and sensors, augmented and virtual reality, and robots.

4. People Ecosystem
   The People Ecosystem, as an enabling layer, is the domain of organizational competence and culture. The People Ecosystem is essential as people are the center of digital transformation.

Looking at the Business Ecosystems Layer, it is the entirety of the 4 essential Ecosystems that are integral in digital transformation. Having a full and integrated understanding of the 4 essential Business Ecosystems will enable companies to improve value chain results and operational outcomes.

The entire Integrated Business Ecosystem Primer provides companies with the essential elements of each ecosystem necessary in achieving a successful and complete digital transformation.

Interested in gaining more understanding on the 4 Integrated Business Ecosystems? You can learn more and download an editable PowerPoint about the Integrated Business Ecosystem of Digital Transformation here on the Flevy documents marketplace.

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Want to Achieve Excellence in Digital Transformation?

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Digital Transformation is being embraced by organizations of all sizes across most industries. In the Digital Age today, technology creates new opportunities and fundamentally transforms businesses in all aspects—operations, business models, strategies. It not only enables the business, but also drives its growth and can be a source of Competitive Advantage.

For many industries, COVID-19 has accelerated the timeline for Digital Transformation Programs by multiple years. Digital Transformation has become a necessity. Now, to survive in the Low Touch Economy—characterized by social distancing and a minimization of in-person activities—organizations must go digital. This includes offering digital solutions for both employees (e.g. Remote Work, Virtual Teams, Enterprise Cloud, etc.) and customers (e.g. E-commerce, Social Media, Mobile Apps, etc.).

Learn about our Digital Transformation Best Practice Frameworks here.