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Flevy Management Insights Case Study
Dynamic Pricing Strategy for Craft Brewery in the Consumer Packaged Goods Sector


There are countless scenarios that require Pricing Strategy. Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Pricing Strategy to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, best practices, and other tools developed from past client work. Let us analyze the following scenario.

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Consider this scenario: A prominent craft brewery, specializing in artisanal beers within the consumer packaged goods sector, is facing a strategic challenge with its pricing strategy.

The brewery has observed a 20% decline in sales volume and a 15% erosion in profit margins over the last two quarters, attributed to increased competition from new entrants and changing consumer preferences towards low-alcohol and non-alcoholic options. Additionally, the company is contending with rising raw material costs and distribution challenges. The primary strategic objective is to revitalize the brewery's market position and financial health through a comprehensive overhaul of its pricing strategy.



The craft brewery sector is experiencing rapid evolution, marked by heightened competition and shifting consumer preferences. To accurately pinpoint the root causes of the challenges faced by our organization, it's essential to delve into the intricate dynamics of its operational and market environment. The company's reliance on traditional pricing models and a broad product portfolio without sufficient market differentiation could be limiting its ability to respond agilely to market changes and consumer trends. Furthermore, inefficiencies in supply chain management and production processes might be exacerbating cost pressures, thereby restricting pricing flexibility and competitiveness.

Competitive Landscape

  • Internal Rivalry: The craft beer industry is characterized by intense competition, with a surge in the number of microbreweries and craft beer options available to consumers.
  • Supplier Power: Limited availability of specialty ingredients and an increase in raw material costs have heightened supplier power, impacting production costs for breweries.
  • Buyer Power: With a plethora of choices, consumer loyalty is low, and buyer power is high, making it challenging for brands to maintain market share without competitive pricing.
  • Threat of New Entrants: The relatively low barriers to entry for craft brewing have led to an influx of new entrants, intensifying competition.
  • Threat of Substitutes: The growing popularity of low-alcohol and non-alcoholic beverages poses a significant threat, as consumers increasingly opt for healthier alternatives.

  • Shift towards experiential consumption: Consumers are seeking unique and immersive experiences, creating the opportunity for breweries to innovate with experiential marketing and product offerings. The risk lies in potentially alienating traditional consumers.
  • Increasing importance of sustainability: Sustainability has become a significant factor in consumer decision-making. This trend offers breweries the chance to differentiate through sustainable practices, though it requires upfront investment.
  • Rise of e-commerce and direct-to-consumer sales channels: This trend offers breweries new avenues for sales and customer engagement, but it also introduces logistical challenges and competition with online retail giants.

Learn more about Competitive Landscape

For a deeper analysis, take a look at these Competitive Landscape best practices:

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Internal Assessment

The organization boasts a rich heritage in craft beer production, with a strong brand identity and a loyal customer base. However, it faces challenges related to operational efficiency and responsiveness to market trends.

SWOT Analysis The brewery's strengths lie in its established brand and diverse product portfolio. Opportunities for growth include tapping into emerging market trends such as non-alcoholic craft beers and leveraging direct-to-consumer sales channels. Weaknesses encompass outdated production processes and a rigid pricing strategy that hinder agility and cost-effectiveness. The brewery faces threats from increasing competition and changing consumer preferences, which could erode its market share further.

Value Chain Analysis The analysis indicates that the brewery's value chain is marked by strengths in product development and branding but is weakened by inefficiencies in supply chain management and distribution. Optimizing these areas could significantly reduce costs and improve market responsiveness.

Gap Analysis There is a noticeable gap between the brewery's current pricing strategy, which is largely cost-plus based, and the dynamic pricing approaches that could better match market demand and consumer willingness to pay. Addressing this gap will require a transformation in both pricing strategy and underlying operational processes to enable flexibility and responsiveness.

Learn more about Supply Chain Management Pricing Strategy Value Chain

Strategic Initiatives

  • Implement Dynamic Pricing Model: Adopt a dynamic pricing strategy that adjusts to market demand, competitor pricing, and production costs, aiming to optimize revenue and market share. This initiative will create value by enhancing pricing responsiveness and competitiveness. It will require investments in market intelligence systems and analytics capabilities.
  • Streamline Supply Chain Operations: Optimize the supply chain to reduce costs and improve efficiency. Strategic goals include lowering production costs and increasing agility in response to market changes. Value creation stems from cost savings and improved operational flexibility. This will necessitate investments in supply chain management technology and process reengineering.
  • Expand Direct-to-Consumer Sales Channels: Develop and enhance direct-to-consumer (DTC) sales platforms to build stronger relationships with consumers and gather valuable data for market insights. The strategic goal is to increase sales and customer engagement. This initiative creates value by opening new revenue streams and providing market intelligence to inform other strategic decisions. Resource requirements include e-commerce platform development and marketing.
  • Sustainability and Innovation in Product Development: Introduce new products targeting emerging consumer trends, such as sustainability and health-conscious options. The intended impact is to capture new customer segments and differentiate in a crowded market. The source of value creation lies in brand differentiation and tapping into growing market segments. This will require resources for product development, market research, and sustainability initiatives.

Learn more about Supply Chain Market Research Value Creation

Pricing Strategy Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • Revenue Growth from Dynamic Pricing: Monitors the financial impact of the new pricing strategy.
  • Supply Chain Cost Reduction Percentage: Tracks efficiency gains from supply chain optimizations.
  • DTC Sales Growth: Measures the success of the direct-to-consumer sales channel expansion.
  • New Product Market Share: Evaluates the effectiveness of product innovation and sustainability initiatives.

These KPIs offer insights into the effectiveness of strategic initiatives, enabling the organization to adjust tactics in real-time and ensure alignment with overall strategic objectives. Tracking these metrics closely will facilitate informed decision-making and strategic agility.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Pricing Strategy Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Pricing Strategy. These resources below were developed by management consulting firms and Pricing Strategy subject matter experts.

Stakeholder Management

Success of the strategic initiatives is contingent upon the active involvement and support of key stakeholders, including employees, suppliers, distribution partners, and consumers.

  • Employees: Crucial for implementing operational changes and adopting new processes.
  • Suppliers: Partners in optimizing the supply chain and reducing raw material costs.
  • Distribution Partners: Essential for expanding reach and enhancing distribution efficiency.
  • Consumers: The target of direct-to-consumer channels and product innovation efforts.
  • Technology Providers: Key enablers of dynamic pricing and e-commerce platform development.
Stakeholder GroupsRACI
Employees
Suppliers
Distribution Partners
Consumers
Technology Providers

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Pricing Strategy Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Dynamic Pricing Strategy Report (PPT)
  • Supply Chain Optimization Roadmap (PPT)
  • Direct-to-Consumer Sales Strategy Plan (PPT)
  • Sustainability and Product Innovation Framework (PPT)
  • Strategic Initiative Financial Impact Model (Excel)

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Implement Dynamic Pricing Model

The organization adopted the Price Elasticity of Demand (PED) framework to guide the implementation of its dynamic pricing model. PED measures the responsiveness, or elasticity, of the quantity demanded of a good to a change in its price. This framework was instrumental in understanding how changes in pricing could affect sales volume and revenue, making it particularly relevant for refining the brewery's pricing strategy. The team meticulously analyzed historical sales data to gauge the price sensitivity of different beer varieties and customer segments.

  • Segmented the product portfolio into categories based on historical sales data to identify which products were more price-sensitive.
  • Conducted market research to understand the competitive pricing landscape and consumer price perceptions in the craft beer market.
  • Implemented a pilot dynamic pricing strategy on select products, closely monitoring sales response and adjusting prices in real-time based on demand.

Conjoint Analysis was another framework utilized to ascertain consumer preferences and their valuation of product attributes. This helped in determining how changes in price would influence consumer choice and the perceived value of the brewery's products. The team engaged in a detailed survey process, asking consumers to make choices between different beer options, each varying in price and other attributes.

  • Designed and distributed surveys to a broad consumer base, presenting them with choices between products with varying attributes, including price, to gauge their preferences.
  • Analyzed survey results to understand how different attributes, particularly price, influenced consumer choice and perceived value.
  • Integrated findings from the Conjoint Analysis with the PED analysis to refine the dynamic pricing model, ensuring it aligned with consumer value perceptions.

The results of implementing these frameworks were significant. The brewery was able to adopt a dynamic pricing strategy that was responsive to market demand and consumer price sensitivity. This led to a 10% increase in sales volume for the price-sensitive product categories within the first quarter of implementation. Additionally, the insights gained from the Conjoint Analysis allowed for more nuanced pricing adjustments that better matched consumer value perceptions, further enhancing customer satisfaction and loyalty.

Learn more about Customer Satisfaction

Streamline Supply Chain Operations

The brewery utilized the Theory of Constraints (TOC) to identify and address bottlenecks in its supply chain operations. TOC is a methodology for identifying the most critical limiting factor (i.e., constraint) that stands in the way of achieving a goal and then systematically improving that constraint until it is no longer the limiting factor. In the context of supply chain optimization, TOC provided a structured approach to identifying inefficiencies and implementing improvements. The team focused on analyzing the entire supply chain to pinpoint areas where constraints were most pronounced.

  • Mapped out the entire supply chain from raw material sourcing to product distribution to identify stages where bottlenecks occurred.
  • Implemented targeted improvements at identified constraint points, such as negotiating better terms with suppliers or optimizing production schedules.
  • Monitored the impact of these improvements on overall supply chain efficiency, making further adjustments as necessary.

Kaizen, a framework for continuous improvement, was also applied to foster a culture of ongoing optimization within the supply chain operations. By encouraging incremental changes, Kaizen complemented the TOC by ensuring that once a bottleneck was resolved, the organization continued to seek out and address areas for improvement. The team initiated a series of Kaizen workshops with supply chain staff to identify wasteful practices and develop solutions.

  • Organized regular Kaizen workshops with employees involved in supply chain management to brainstorm improvement ideas.
  • Implemented small-scale changes rapidly to test their impact on supply chain efficiency, documenting results and learning.
  • Established a feedback loop to continuously gather suggestions from staff and assess the effectiveness of implemented changes.

The implementation of the TOC and Kaizen frameworks led to a 15% reduction in supply chain costs within six months, significantly improving the brewery's cost structure and operational efficiency. These frameworks not only helped in identifying and alleviating immediate bottlenecks but also instilled a culture of continuous improvement, ensuring the supply chain remains agile and responsive to changing market demands.

Learn more about Continuous Improvement Agile Theory of Constraints

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Implemented a dynamic pricing strategy, resulting in a 10% increase in sales volume for price-sensitive product categories within the first quarter.
  • Achieved a 15% reduction in supply chain costs within six months through the application of the Theory of Constraints (TOC) and Kaizen methodologies.
  • Expanded direct-to-consumer sales channels, leading to a 20% growth in DTC sales over the year.
  • Launched new products targeting sustainability and health-conscious trends, capturing a 5% new market share in these segments.
  • Improved operational efficiency and market responsiveness by optimizing supply chain management and production processes.
  • Enhanced customer satisfaction and loyalty through more nuanced pricing adjustments that better matched consumer value perceptions.

The strategic initiatives undertaken by the brewery have yielded significant positive outcomes, notably in sales volume increase, supply chain cost reduction, and market share growth in targeted new segments. The implementation of a dynamic pricing strategy, informed by detailed market and consumer analysis, directly addressed the challenge of declining sales and profit margins by making the brewery's pricing more responsive and competitive. The substantial reduction in supply chain costs through the application of TOC and Kaizen methodologies has not only improved the cost structure but also enhanced operational efficiency, contributing to the brewery's overall financial health. However, while the expansion into sustainability and health-conscious market segments has shown promising initial results, the 5% market share capture indicates there is considerable room for growth and suggests that consumer awareness and product distribution in these new segments could be further optimized. Additionally, the 20% growth in DTC sales, while impressive, also highlights the potential for further leveraging digital marketing strategies to enhance direct customer engagement and loyalty.

Based on the analysis, the recommended next steps include doubling down on digital marketing efforts to further boost direct-to-consumer sales and brand loyalty. This could involve more personalized marketing campaigns and leveraging data analytics for customer insights. Additionally, increasing investment in sustainability and health-conscious product lines could capitalize on growing consumer trends, potentially accelerating market share growth in these segments. It would also be prudent to conduct a follow-up analysis on the dynamic pricing strategy's long-term effects on brand perception and customer loyalty, ensuring that the pricing adjustments continue to align with consumer value perceptions without diluting the brand's premium positioning.

Source: Dynamic Pricing Strategy for Craft Brewery in the Consumer Packaged Goods Sector, Flevy Management Insights, 2024

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