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Flevy Management Insights Case Study
Strategic Growth Plan for a Mid-Sized Educational Services Provider


There are countless scenarios that require Organizational Development. Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Organizational Development to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, best practices, and other tools developed from past client work. Let us analyze the following scenario.

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Consider this scenario: A mid-sized educational services provider is facing significant challenges in Organizational Development, struggling to adapt to the rapid changes in educational technology and market demands.

Experiencing a 20% decline in student enrollment and a 15% increase in operational costs, the organization is under pressure from both internal inefficiencies and external competition. The primary strategic objective of the organization is to innovate its educational offerings and optimize operational efficiency to regain market share and improve profitability.



This organization, with its rich history in delivering quality education, finds itself at a crossroads due to its slow adoption of cutting-edge educational technology and a curriculum that no longer aligns with market needs. The leadership team is concerned that without urgent strategic reform, the organization might continue to lose its competitive edge, resulting in further financial strain and a diminishing reputation.

Industry Analysis

The educational services sector is experiencing unprecedented transformation, driven by technological advancements and shifting student expectations. Traditional teaching models are being challenged, and institutions that fail to adapt risk obsolescence.

Understanding the competitive landscape is critical:

  • Internal Rivalry: High, as institutions compete for a shrinking pool of traditional students while also trying to attract non-traditional learners.
  • Supplier Power: Moderate, with a growing number of technology providers offering innovative learning platforms and tools.
  • Buyer Power: High, as students have more choices than ever before, including free online courses and alternative credentialing systems.
  • Threat of New Entrants: High, especially from online platforms and foreign educational institutions entering the market with lower cost structures.
  • Threat of Substitutes: High, given the increasing acceptance of online education and alternative certification programs.

Emerging trends include the rise of digital learning platforms, the integration of artificial intelligence in personalized learning, and a growing emphasis on lifelong learning. These shifts necessitate a strategic reevaluation of how educational services are designed and delivered.

  • Adoption of digital and online learning modalities: Offers the opportunity to expand reach and customize learning experiences but requires significant investment in technology and content development.
  • Partnerships with industry to align curriculum with job market needs: Provides a pathway for increased relevance and employability of graduates but necessitates ongoing collaboration and curriculum flexibility.
  • Increased focus on adult learning and professional development: Opens new revenue streams but challenges existing delivery models and content offerings.

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Internal Assessment

The organization possesses a strong legacy and expertise in education but is hampered by outdated curriculum and technology infrastructure.

SWOT Analysis

Strengths include a committed faculty and a strong brand in traditional education circles. Opportunities lie in expanding into online education and developing programs aligned with current job market demands. Weaknesses are seen in the slow pace of technology adoption and curriculum innovation. Threats encompass the rapid growth of online education providers and decreasing traditional student enrollment numbers.

VRIO Analysis

The organization’s reputation and faculty expertise are valuable and rare, providing a potential competitive advantage. However, its operational processes and technology infrastructure are neither rare nor costly to imitate, requiring strategic improvements to sustain competitiveness.

Capability Analysis

Success in the modern educational landscape demands capabilities in digital content delivery, curriculum development responsive to market needs, and partnerships with technology providers. The organization must enhance its capabilities in these areas to leverage its existing strengths and address its strategic challenges effectively.

Learn more about Competitive Advantage

Strategic Initiatives

Based on the comprehensive analysis, the following strategic initiatives have been identified to drive organizational growth and innovation over the next 3-5 years :

  • Digital Transformation in Education Delivery: Accelerate the adoption of online learning platforms to expand access and personalize the learning experience. This initiative aims to increase student enrollment and satisfaction by offering flexible, technology-enabled learning options. The value creation lies in attracting a broader student base and improving learning outcomes. Resources required include investment in technology infrastructure and training for faculty on digital teaching methodologies.
  • Curriculum Innovation and Industry Alignment: Redesign existing programs and develop new courses in collaboration with industry partners to ensure relevance to current job market demands. The intended impact is to enhance the employability of graduates and strengthen the organization’s market position. Value creation stems from increased enrollment in these revamped programs and stronger alumni outcomes. This initiative will require resources for market research, curriculum development, and partnership management.
  • Lifelong Learning and Professional Development Programs: Develop and market programs aimed at adult learners and professionals seeking skill enhancement. This initiative seeks to tap into the growing demand for continuous learning and professional development, contributing to diversified revenue streams. The source of value creation is the attraction of a new demographic of learners, leading to increased enrollment and program diversity. Necessary resources include program development, marketing, and leveraging technology platforms for flexible delivery.

Learn more about Market Research Value Creation

Organizational Development Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


In God we trust. All others must bring data.
     – W. Edwards Deming

  • Student Enrollment Growth: Measures the effectiveness of the digital transformation and curriculum innovation initiatives in attracting new students.
  • Graduate Employment Rate: Tracks the success of curriculum alignment with industry needs in enhancing graduate employability.
  • Customer Satisfaction Score (CSS) for Digital Learning Experience: Assesses the quality and impact of the new online learning platforms on student satisfaction.

Monitoring these KPIs will provide insights into the effectiveness of the strategic initiatives, enabling timely adjustments to strategy and execution to maximize impact and achieve organizational objectives.

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Organizational Development Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Organizational Development. These resources below were developed by management consulting firms and Organizational Development subject matter experts.

Organizational Development Deliverables

These deliverables represent the outputs across all the strategic initiatives.
  • Strategic Growth Plan Presentation (PPT)
  • Digital Transformation Roadmap (PPT)
  • Curriculum Innovation Framework (PPT)
  • Professional Development Program Plan (PPT)
  • Financial Model for Strategic Initiatives (Excel)

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Digital Transformation in Education Delivery

The team employed the Technology Acceptance Model (TAM) and the Value Proposition Canvas (VPC) to guide the digital transformation initiative. TAM, developed by Davis in 1989, was instrumental in understanding and predicting user acceptance of the new online learning platforms. Its application was pivotal in ensuring that both faculty and students would readily adopt the technology. The Value Proposition Canvas, on the other hand, helped the organization to design digital courses that meet students' needs and expectations effectively.

Following these frameworks, the team undertook several steps:

  • Conducted surveys and interviews to gauge the perceived usefulness and ease of use of proposed online platforms among faculty and students, aligning with the TAM methodology.
  • Mapped out the students’ jobs, pains, and gains alongside the digital platform's features and benefits using the VPC to ensure alignment between student needs and the digital offerings.
  • Developed a series of pilot programs to test and refine the technology adoption strategies based on feedback, applying insights from both TAM and VPC.

The implementation of these frameworks led to a high rate of technology adoption among faculty and students. The alignment of digital course offerings with student expectations resulted in improved satisfaction scores and a notable increase in online course enrollment.

Learn more about Digital Transformation Value Proposition

Curriculum Innovation and Industry Alignment

For the curriculum innovation initiative, the team applied the Blue Ocean Strategy (BOS) and the Ansoff Matrix to identify and develop new market spaces and product expansion strategies. The Blue Ocean Strategy, by W. Chan Kim and Renée Mauborgne, provided a framework for creating uncontested market space, making the competition irrelevant. The Ansoff Matrix helped in identifying growth strategies through market penetration, market development, product development, and diversification.

In applying these frameworks, the organization proceeded as follows:

  • Used the BOS to identify non-customers and underserved segments in the education market, brainstorming ways to redesign the curriculum to meet these new demands.
  • Applied the Ansoff Matrix to determine the most viable growth strategy, deciding to focus on product development through curriculum innovation and market development by targeting new student demographics.
  • Engaged with industry partners to co-create courses that address current and future job market needs, thereby ensuring both relevance and innovation in the new curriculum.

These strategic frameworks enabled the organization to launch several innovative educational programs that attracted new student segments and met emerging market needs. The collaboration with industry partners ensured that the curriculum was both innovative and aligned with job market trends, leading to increased enrollment and enhanced employability of graduates.

Learn more about Growth Strategy

Lifelong Learning and Professional Development Programs

The development of lifelong learning and professional development programs was guided by the use of the Balanced Scorecard (BSC) and the Jobs to be Done Framework (JTBD). The Balanced Scorecard helped in aligning the organization’s strategic objectives with its operations, focusing on financial, customer, internal process, and learning and growth perspectives. The JTBD framework, on the other hand, provided insights into the specific job tasks that professionals are trying to accomplish, which informed the design and marketing of the new programs.

The organization implemented these frameworks through the following steps:

  • Developed a Balanced Scorecard to align the new program development with strategic objectives, ensuring that initiatives contributed to long-term growth and sustainability.
  • Conducted interviews and workshops with potential program participants to identify their key jobs, pains, and gains, applying the JTBD framework to tailor the program offerings.
  • Launched targeted marketing campaigns informed by JTBD insights, emphasizing how the new programs help professionals achieve their career objectives.

By leveraging these frameworks, the organization successfully launched a series of lifelong learning and professional development programs that resonated well with the target audience. The alignment of these programs with the strategic objectives, as facilitated by the Balanced Scorecard, ensured their contribution to the organization's growth. The insight into professional needs, provided by the JTBD framework, resulted in high enrollment numbers and positive feedback from participants.

Learn more about Balanced Scorecard

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased student enrollment by 25% through the implementation of digital and online learning modalities.
  • Enhanced graduate employment rate by 15% by aligning curriculum with industry needs.
  • Achieved a Customer Satisfaction Score (CSS) of 85% for the digital learning experience.
  • Launched 10 new educational programs targeting emerging market needs and professional development.
  • Established 5 strategic partnerships with industry leaders to co-create curriculum content.
  • Recorded a 30% growth in enrollment for lifelong learning and professional development programs.

The strategic initiatives undertaken by the organization have yielded significant positive outcomes, notably in student enrollment growth, graduate employability, and customer satisfaction. The 25% increase in enrollment and the 15% improvement in graduate employment rates are particularly commendable, demonstrating the effectiveness of digital transformation and curriculum innovation in enhancing the organization's value proposition. The high CSS for digital learning underscores the success in meeting student expectations for online education. However, while the launch of new programs and establishment of industry partnerships have been successful, the full impact on long-term sustainability and market position remains to be seen. Some initiatives, like the professional development programs, though successful in attracting enrollments, may require further refinement to ensure they meet the evolving needs of professionals and maintain relevance in a competitive market.

Given the achievements and areas for improvement, the next steps should focus on consolidating gains while addressing the gaps identified. It is recommended to invest in advanced analytics to better understand student and professional learner behaviors and preferences, enabling more personalized and adaptive learning experiences. Strengthening the feedback loop with industry partners will ensure that curriculum innovation continues to align with market demands. Additionally, exploring new technologies such as AI and VR for immersive learning experiences could further differentiate the organization's offerings. Finally, a review of operational efficiencies, particularly in technology deployment and program marketing, could uncover opportunities to optimize costs and enhance reach.

Source: Strategic Growth Plan for a Mid-Sized Educational Services Provider, Flevy Management Insights, 2024

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