Flevy Management Insights Case Study
Innovation Management Framework for Luxury Fashion Retailer


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Innovation Management to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The luxury fashion retailer struggled with digital adaptation and internal inefficiencies, causing a market share decline against agile competitors. The initiative enhanced speed to market and employee engagement, boosting successful product launches and strengthening the innovation pipeline. This highlights the critical role of Strategic Planning and Innovation in a fast-evolving market.

Reading time: 8 minutes

Consider this scenario: The organization is a high-end luxury fashion retailer struggling to maintain its competitive edge in a rapidly evolving luxury market.

Despite having a strong brand and customer loyalty, the company has noticed a decline in market share as new and agile competitors with innovative business models emerge. The retailer is facing challenges in adapting to digital trends and consumer behaviors that demand a more personalized and technologically integrated shopping experience. The organization is also grappling with internal process inefficiencies that slow down its response to market changes and stifle creativity.



In light of the organization's stagnant innovation pipeline and declining market share, initial hypotheses might suggest that the root causes could include an outdated organizational structure not conducive to innovation, a lack of clear innovation strategy aligned with business goals, or insufficient investment in research and development to foster new ideas and products.

Strategic Analysis and Execution Methodology

An established, multi-phase methodology can provide the framework needed to revitalize the organization's Innovation Management. This methodology, often used by top consulting firms, not only aligns innovation efforts with strategic objectives but also ensures a sustainable model for continuous innovation.

  1. Assessment and Benchmarking: Begin with a thorough assessment of the current innovation landscape within the company, benchmarking against industry best practices and competitors. This phase will involve evaluating the organization's innovation culture, processes, and portfolio management.
  2. Strategy Formulation: Develop an Innovation Management strategy that includes identifying new market opportunities, technology trends, and potential partnerships. This phase should answer how the organization can leverage its brand and assets to create innovative offerings.
  3. Process Redesign: Rethink and redesign the innovation process to be more agile and responsive. This will include the implementation of cross-functional teams and the incorporation of customer feedback loops into the product development cycle.
  4. Implementation and Change Management: Execute the new innovation strategy and processes, paying close attention to managing change effectively across the organization to ensure buy-in and minimize resistance.
  5. Measurement and Refinement: Establish KPIs to measure the success of the innovation initiatives and continuously refine the strategy based on performance data and evolving market conditions.

For effective implementation, take a look at these Innovation Management best practices:

Design Thinking (225-slide PowerPoint deck and supporting PDF)
Business Model Innovation (30-slide PowerPoint deck)
Innovation Management Frameworks (127-slide PowerPoint deck)
How to Create a Culture that Supports Innovation (13-page PDF document)
McKinsey 3 Horizons of Growth (31-slide PowerPoint deck)
View additional Innovation Management best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Innovation Management Implementation Challenges & Considerations

When adopting a structured approach to Innovation Management, executives may question the balance between creativity and process. It is crucial to develop a framework that allows for flexibility and creative freedom within a structured approach to ensure the generation of breakthrough ideas while still aligning with strategic objectives.

Another consideration is the integration of digital technologies. The methodology must incorporate digital transformation as a core component, enabling the organization to stay ahead in a technology-driven market. This includes exploring emerging technologies such as AI and AR/VR to create personalized customer experiences.

Executives will also be interested in the time frame and resource allocation required for this transformation. It is important to communicate that while initial results may be seen in the short-term, building a culture of innovation is a long-term commitment that will require ongoing investment and management attention.

The expected business outcomes of this methodology include increased speed to market for new products, a higher rate of successful product launches, and improved customer satisfaction due to more personalized and innovative offerings. Firms can expect to see a rise in market share and revenue growth as a result of these changes.

Implementation challenges may include resistance to change from employees, the need for upskilling and reskilling of the workforce to adapt to new processes and technologies, and the alignment of all departments and levels of management with the new innovation strategy.

Innovation Management KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


If you cannot measure it, you cannot improve it.
     – Lord Kelvin

  • Innovation Pipeline Strength: Measures the number of ideas, projects, and products in development, indicating the health of the innovation pipeline.
  • Time to Market: Tracks the time from idea generation to product launch, a critical metric for maintaining competitive advantage.
  • ROI on Innovation Investment: Assesses the financial return on investments made in innovation initiatives, ensuring that resources are being used effectively.
  • Employee Engagement in Innovation: Gauges the level of active participation by employees in innovation activities, reflecting the culture of innovation within the organization.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

During the implementation of the Innovation Management framework, it was observed that fostering a culture of collaboration and open communication significantly increased the number of viable ideas moving through the pipeline. A McKinsey study found that companies with collaborative research and development efforts are 35% more likely to innovate than their peers.

It also became evident that aligning the innovation strategy with the organization's core competencies and brand identity was crucial for successful market adoption. The innovation team must understand the brand's value proposition and customer expectations to create products that resonate with the market.

Innovation Management Deliverables

  • Innovation Strategy Plan (PowerPoint)
  • Innovation Process Redesign Documentation (Word)
  • Change Management Framework (PowerPoint)
  • Innovation Portfolio Dashboard (Excel)
  • Employee Innovation Training Program (PDF)

Explore more Innovation Management deliverables

Innovation Management Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Innovation Management. These resources below were developed by management consulting firms and Innovation Management subject matter experts.

Innovation Management Case Studies

A leading luxury fashion house implemented an Innovation Management framework that resulted in a 20% increase in market share within two years. The organization's commitment to digital integration allowed it to create an omnichannel customer experience that drove sales both online and in-store.

An international retailer specializing in high-end accessories introduced an employee-led innovation program that empowered staff at all levels to contribute ideas. This led to the launch of a new product line that became a bestseller, contributing to a 15% growth in annual revenue.

Explore additional related case studies

Aligning Innovation with Business Strategy

Ensuring that innovation initiatives align with the overarching business strategy is critical. According to BCG's Most Innovative Companies 2020 report, 75% of executives rank innovation as a top-three priority at their company. Yet, only 20% believe their efforts are paying off. To address this gap, it's essential to establish clear lines of communication between the innovation team and the strategic management team. The innovation strategy should not be a standalone effort but an integral part of the business strategy, with regular reviews to ensure alignment.

Moreover, executives must be actively involved in setting the direction for innovation. This includes defining strategic innovation domains that are prioritized based on their potential to drive growth and create value. By doing so, resources can be allocated efficiently, and efforts can be focused on areas with the highest strategic importance.

Building an Innovation Culture

Creating a culture that encourages and supports innovation is a common concern among executives. As per a PwC Innovation Benchmark report, 60% of executives say that their companies have a well-defined innovation strategy. However, fostering a culture where new ideas can thrive involves more than just strategy; it requires leadership to model and reward innovative thinking. Leaders must demonstrate their commitment to innovation by being open to risk-taking and learning from failures.

In addition to top-down support, it's critical to encourage grassroots innovation. This can be achieved by implementing programs that empower employees to submit ideas and participate in innovation projects. Recognition and rewards for contributions to innovation can further motivate employees and reinforce the value placed on innovative thinking within the organization.

Measuring Innovation Success

Determining the success of innovation initiatives is often challenging. As per McKinsey, only a quarter of executives feel that their performance metrics for innovation are aligned with their strategic goals. It's imperative to develop a set of KPIs that not only measures outputs, such as the number of new products launched, but also outcomes, such as market impact and contribution to strategic goals. These KPIs should be reviewed regularly and adjusted as needed to reflect the dynamic nature of innovation.

Additionally, qualitative measures such as employee engagement and customer feedback can provide valuable insights into the effectiveness of innovation efforts. These softer metrics can help gauge the organization's innovation climate and its receptiveness to new ideas, which are often precursors to tangible innovation successes.

Scaling Innovation Across the Organization

Scaling innovation across an organization is a significant challenge. A study by Accenture reveals that while 84% of executives say that innovation is important to their growth strategy, only 6% are satisfied with their innovation performance. To scale effectively, companies must establish processes that allow successful innovations to be replicated and adapted across different parts of the organization. This requires a balance between standardization and flexibility to accommodate varying market needs and organizational contexts.

It's also necessary to invest in the right set of tools and platforms that facilitate collaboration and knowledge sharing. Digital collaboration tools can help break down silos and enable cross-functional teams to work together effectively. By leveraging technology, organizations can create an interconnected innovation ecosystem where ideas can flow freely and be developed collaboratively.

Additional Resources Relevant to Innovation Management

Here are additional best practices relevant to Innovation Management from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased speed to market for new products by 20%, aligning with the strategic goal of responding more rapidly to market changes.
  • Improved employee engagement in innovation activities by 30%, fostering a culture of collaboration and open communication.
  • Reduced time to market by 15% through the implementation of cross-functional teams and customer feedback loops, maintaining a competitive advantage.
  • Enhanced innovation pipeline strength, resulting in a 25% increase in viable ideas moving through the pipeline, aligning with the objective of revitalizing the innovation management.
  • Realized a 10% increase in successful product launches, indicating the effectiveness of the innovation strategy in creating innovative offerings that resonate with the market.

The initiative has been successful in achieving its primary objectives, as evidenced by the significant improvements in speed to market, employee engagement, and innovation pipeline strength. The reduction in time to market and the increase in successful product launches demonstrate the initiative's impact on maintaining a competitive edge in the luxury market. However, there are opportunities for further enhancement. Alternative strategies could involve deeper integration of digital technologies, such as AI and AR/VR, to create more personalized customer experiences and exploring additional partnerships to leverage the brand and assets for innovative offerings.

Building on the current success, the next steps should focus on deepening the integration of digital technologies to create a more personalized and technologically integrated shopping experience. Additionally, the organization should explore further partnerships to leverage its brand and assets for innovative offerings. Continuous refinement of the innovation strategy based on performance data and evolving market conditions is essential to sustain the momentum and drive further growth.

Source: Innovation Management Enhancement in Mining Sector, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Innovation Overhaul for Rapidly Scaling Technology Firm

Scenario: A globally expanding technology company is continually inventing new products and services, but finds its Innovation efforts scattered and uncoordinated, leading to redundant efforts, wasted resources, and missed opportunities.

Read Full Case Study

Digital Transformation Strategy for Mid-Sized Financial Services Firm

Scenario: A mid-sized financial services firm is grappling with the challenge of innovation management, as it seeks to navigate the rapidly evolving fintech landscape.

Read Full Case Study

Global Logistics Network Optimization Strategy for E-commerce Fulfillment

Scenario: A leading e-commerce fulfillment provider is at a critical juncture, facing significant challenges in innovation management amidst a rapidly evolving logistics landscape.

Read Full Case Study

AgTech Innovation Strategy for Sustainable Farming in North America

Scenario: A firm within the agricultural sector in North America is struggling to integrate cutting-edge technologies into their operations to enhance sustainable farming practices.

Read Full Case Study

Innovation Management Enhancement in Telecom

Scenario: A leading telecommunications firm is grappling with stagnating growth in a highly competitive market.

Read Full Case Study

Innovation Transformation for a Global Financial Services Firm

Scenario: A global financial services firm is struggling to generate innovative solutions for its clients due to a lack of a structured process for ideation, testing, and implementation.

Read Full Case Study

Sustainable Apparel Manufacturing Strategy in the Eco-Friendly Market

Scenario: A small to mid-sized apparel manufacturer, striving in the eco-friendly niche, is facing challenges with Innovation Management due to stiff competition and changing consumer preferences towards sustainable products.

Read Full Case Study

Innovation Management for Specialty Chemicals Firm in Competitive Market

Scenario: A mid-sized specialty chemicals firm in North America is struggling to keep pace with rapid technological advancements and regulatory changes in their sector.

Read Full Case Study

Innovation Management Enhancement for Power & Utilities

Scenario: The organization is a regional power and utilities provider that has struggled to keep pace with rapid technological advancements and changing regulatory environments.

Read Full Case Study

Innovation Strategy for D2C Health Supplements in Competitive Market

Scenario: A firm specializing in direct-to-consumer health supplements is struggling to maintain its market share amidst heightened competition and rapidly changing consumer preferences.

Read Full Case Study

Innovation Management Enhancement for a Global Consumer Goods Manufacturer

Scenario: A multinational consumer goods manufacturer, with its presence in over 50 countries, is facing challenges in managing its innovation pipeline.

Read Full Case Study

Innovation Strategy Enhancement for Industrials Firm in Competitive Landscape

Scenario: The company, a mid-sized player in the industrials sector, is grappling with stagnating product development cycles and diminishing returns on research and development investments.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.