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CUSTOMER DECISION JOURNEY TOOLKIT (11)
We have assembled 11 documents in the Customer Decision Journey Toolkit, listed below. Under the list of documents, you can add the entire toolkit to your shopping cart by clicking the "Add All to Cart" button in green.
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Customer Journey Mapping (CJM)
91-slide PowerPoint deck. Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service.
Every customer is on an experience [read more]
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$59.00
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Customer Journey Mapping - Guide & Templates
45-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service.
The step-by-step [read more]
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$59.00
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Six Building Blocks of Digital Transformation
35-slide PowerPoint deck. Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of coordination among people, process, and technologies throughout the organization, leading to a difficult [read more]
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$18.95
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Six Building Blocks of a Customer-Centric Organization
32-slide PowerPoint deck. More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this without incurring debilitating costs from added process and organizational complexity, the organization [read more]
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Customer Experience
21-slide PowerPoint deck. Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few [read more]
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Design-driven Culture
24-slide PowerPoint deck. Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying [read more]
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Customer Decision Journey and Social Media Strategy
16-slide PowerPoint deck. The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of almost 20,000 consumers across 5 industries and 3 continents. [read more]
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Mobile Customer Journey and Experience Design
26-slide PowerPoint deck. Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior increasingly becomes more cross-channel, the usage of various mobile platforms (e.g. smartphone, [read more]
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Customer Experience Transformation: Customer Care
22-slide PowerPoint deck. Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end redesigning of our Customer Journey to transform Customer Care experience. Customer Experience [read more]
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Consumer Decision Journey
10-slide PowerPoint deck. The Consumer Decision Journey is a new-age business framework that captures the customer's path to purchase.
The Customer Decision Journey proposes that the customer goes through four phases in a cyclical process. Each phase [read more]
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This document is only available to FlevyPro members.
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Customer Experience Primer
23-slide PowerPoint deck. Our company must create exceptional Customer Experiences that set us apart from our competitors.
The starting point of every Customer Experience is to know what our customers want. Delivering what our customers want must now be [read more]
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