Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Service-Profit Chain   15-slide PPT PowerPoint presentation (PPT)
$25.00

Service-Profit Chain (15-slide PPT PowerPoint presentation (PPT)) Preview Image Service-Profit Chain (15-slide PPT PowerPoint presentation (PPT)) Preview Image Service-Profit Chain (15-slide PPT PowerPoint presentation (PPT)) Preview Image Service-Profit Chain (15-slide PPT PowerPoint presentation (PPT)) Preview Image Service-Profit Chain (15-slide PPT PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Arrow   Unlock all 16 preview images:   Login Register

Service-Profit Chain (PowerPoint PPT)

File Type: 15-slide PPT PowerPoint presentation (PPT)

$25.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable PPT document.
Trusted by over 10,000+ organizations.

DESCRIPTION

This product (Service-Profit Chain) is a 15-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

The Service-Profit Chain model, developed by James Heskett, Earl Sasser, and Leonard Schlesinger, theorizes that organizations need to focus on providing what their employees, customers, investors, suppliers, and others value most. Driving value for these stakeholders will lead to maximum profitability.

By focusing on value, we will bring about necessary organizational change. Tying our organization to the most valued needs of our customers will make us more responsive to our markets. Also, giving employees what they appreciate in an organization will make them more productive and decrease the costs of employee turnover.

The Service-Profit Chain framework acknowledges the importance of the behaviors of a company's 3 key constituent groups:

1. Customers
2. Employees
3. Investors

This value-driven approach will result in greater organizational effectiveness and profitability. The spectrum of firms that benefit from the Service-Profit Chain model is wide. It includes small and large organizations, public and private organizations, and profit and non-profit organizations.

The Service-Profit Chain, developed from analyses of numerous successful service organizations, puts "hard" values on "soft" measures.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Satisfaction, Leonard Schlesinger, Employee Productivity, James Heskett, Customer Loyalty, Earl Sasser, Employee Retention, Service-Profit Chain PowerPoint Slides: Service-Profit Chain PowerPoint (PPT) Presentation, LearnPPT Consulting


$25.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $14.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

OVERVIEW

File Type: PowerPoint ppt (PPT)
Number of Slides: 15 (includes cover and all slides)


ABOUT THE AUTHOR

Author: LearnPPT Consulting
Additional documents from author: 99

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]


ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Employee Management Customer Loyalty Lean Office Process Analysis Audit Management Shareholder Value Kaizen Artificial Intelligence Corporate Culture Human Resources Value Proposition Motivation Value Based Management Operational Excellence Lean Management/Enterprise Service Design Process Improvement Value Stream Mapping Project Management Net Promoter Score Customer Satisfaction Lean Game Value Chain Analysis Customer Experience

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.