According to Charles Coonradt, a management consultant and thought leader on gamification, "The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being." The feedback process can be stressful. Many people feel fear to ask about their performance. Yet, there are strategies leaders can take on to defuse the stress.
This presentation delves into 2 frameworks for effectively providing feedback in the workplace:
1. SKS Model
2. IL/IW/WI Model
The SKS Model is Stop, Keep, and Start Model. The IL/IW/WI Model is I Like, I Wish, What If Model. Both models provide the fundamental framework of managing an effective feedback process.
The SKS Model is a process where we ask other what we should Stop (S), Keep (K), and Start (S) doing given a particular role that we have. The IL/IW/WI feedback Model is a simple tool for encouraging open feedback without being defensive.
While both models are simple, they are too useful not to mention, learn, and apply. Developing the right capabilities to facilitate the feedback process will enable companies to raise our people's potential to achieve greater results.
This deck also includes slide templates for you to use in your own business presentations.
The PPT provides a comprehensive breakdown of the SKS and IL/IW/WI models, offering clear, actionable steps for leaders to implement these feedback frameworks. It includes detailed rubrics and guiding questions for each stage of the SKS Model, ensuring that the feedback process is thorough and effective. The IL/IW/WI Model emphasizes leveraging "I-statements" to foster open communication and reduce defensiveness. This presentation is packed with practical templates and real-world examples, making it an essential tool for any executive looking to enhance their feedback mechanisms and drive performance improvements.
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Source: Best Practices in Structured Communication, Feedback PowerPoint Slides: SKS and IL/IW/WI Models for Feedback PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting
This PPT slide presents the IL/IW/WI Model, emphasizing its utility in facilitating constructive feedback within groups of varying sizes, from pairs to larger assemblies of up to 100 participants. The structure is straightforward yet effective, designed to encourage open communication and idea sharing.
The model is introduced by prompting individuals or groups to articulate 3 key components: something they appreciate (the "Like"), an area they believe could be improved (the "Wish"), and a suggestion for how that improvement could be realized (the "What if"). This triadic approach fosters a balanced dialogue, allowing participants to express their thoughts succinctly.
Several practical usage examples are outlined. One recommendation is to designate a person to capture the feedback during discussions, ensuring that all insights are documented for future reference. Another point stresses the importance of active listening; participants should absorb feedback without feeling the need to respond immediately, creating a more open environment for sharing.
Encouraging each individual to complete their I-statements is also highlighted, which can lead to a rich collection of perspectives. The slide suggests that groups can generate numerous ideas in a single session, enhancing collaborative problem-solving.
Lastly, the IL/IW/WI Model is positioned as a springboard for further discussions, indicating its flexibility in adapting to various topics that may arise during feedback sessions. This adaptability makes it a valuable tool for organizations looking to enhance communication and team dynamics.
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