Organizations need to develop critical capabilities to stay ahead of the competition. A proven method to achieve this objective is to reinvest the savings achieved through IT Cost Management into building capabilities critical for the future. In order to decide the areas of IT investment, Retailers need to adopt a market-focused approach, where they need to distinguish the trends transpiring across industries that have the potential to deliver value for the business.
Retailers need to recognize key emerging trends that can deliver new value for their businesses. This presentation breaks down 5 key trends that are transforming the Retail industry. Three of these trends focus on the customer while the other 2 aim at perfecting the implementation capabilities.
These are the areas where market leaders in the Retail sector are concentrating on in terms of making targeted investments:
1. Business Intelligence
2. Next Generation In-store Technologies
3. Cross-channel Integration
4. Supplier Collaboration
5. Pricing/Markdown Optimization
The slide deck also includes some slide templates for you to use in your own business presentations.
This presentation delves into the 4 levers of IT Cost Management, providing actionable insights for Retail CIOs to drive significant savings. It emphasizes the importance of prioritizing cost reduction and improving IT capabilities amidst increasing competition and technological challenges. The framework is designed to help Retail leaders navigate the complexities of IT investments and optimize their budgets effectively.
The PPT also includes comprehensive templates for the 5 core areas of IT investment, making it a practical tool for strategic planning. These templates cover Business Intelligence, Next Generation In-store Technologies, Cross-channel Integration, Supplier Collaboration, and Pricing/Markdown Optimization. Retailers can leverage these templates to streamline their IT investment strategies and enhance their market position.
Got a question about the product? Email us at flevypro@flevy.com.
Source: Best Practices in IT Strategy, Retail Industry, Retail Strategy PowerPoint Slides: Retail Strategy: IT Investment PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting
This PPT slide focuses on the concept of cross-channel integration within the retail sector, emphasizing its importance as a strategic IT investment. It defines cross-channel integration as the unification of customer transaction channels onto a single platform. This includes the blending of operations related to various applications and interaction systems, which is crucial for enhancing customer experience.
The slide outlines 2 key competencies necessary for effective cross-channel integration. First, it highlights the need to coordinate customer experiences across all transaction channels, which encompass in-store, online, and call center interactions. Second, it stresses the integration of back-office operations for all interaction channels, enabling customers to transition seamlessly between them. This dual focus on front-end customer experience and back-end operational efficiency is essential for modern retailers.
In the details section, the slide elaborates on the broader implications of integration. It points out that integration extends beyond merely establishing a unified brand identity. It involves enhancing various aspects of retail operations, including supply chain management and back-office systems. By leveraging business intelligence tools across all channels, retailers can implement cross-channel loyalty programs, maintain consistent pricing strategies, and ensure inventory visibility. This comprehensive approach allows for advanced solutions like in-store kiosks and mobile commerce, ultimately driving customer satisfaction.
The overall message is clear: cross-channel integration is not just a trend, but a fundamental requirement for retailers aiming to provide a consistent and engaging customer experience across all platforms.
Did you need more documents?
Consider a FlevyPro subscription from $39/month. View plans here.
For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.
Retail Strategy Business Framework PowerPoint Diagrams Omni-channel Marketing Value Chain Analysis Omni-channel Supply Chain Information Technology IT Governance Cash Flow Management Working Capital Management Telecom Industry Maturity Model Organizational Design Change Management ITIL ISO 20000 Business Case Development Financial Modeling Business Case Example Project Management Channel Strategy Example Channel Strategy Integrated Financial Model
![]() |
Download our FREE Strategy & Transformation Framework Templates
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more. |