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Weak consumer spending; saturated markets; increased consumers demands for service and lower prices; and intense competition has put significant strain on Retail bottom lines and growth avenues. Such low margins force the Retailers to save costs across the operations, including IT, which is vital for the success of every strategic endeavor--be it enhancing customer experience, customer loyalty, or cross-channel integration.
Source: Retail Strategy: IT Cost Management PowerPoint document
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Retail Strategy: IT Cost Management
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Number of Slides: 22
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Upload date (first version): Apr 15, 2019
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