Weak consumer spending; saturated markets; increased consumers demands for service and lower prices; and intense competition has put significant strain on Retail bottom lines and growth avenues. Such low margins force the Retailers to save costs across the operations, including IT, which is vital for the success of every strategic endeavor--be it enhancing customer experience, customer loyalty, or cross-channel integration.

Reluctantly, IT budgets are also shrinking. Thus sustaining a cost-effective, efficient, and customer-centric IT function is a priority for every Retail leader.

The Retail industry faces quite a few IT challenges--e.g., hundreds of discrete locations, numerous applications, and diverse technology infrastructure and systems. The IT function needs to integrate various disjointed applications, including store-based point-of-sale, supply chain, and human resource management with their core systems. In these context, rational utilization of technology is important to achieve customer loyalty with clusters of customers across the store, online, and catalog channels.

This presentation highlights 4 efficiency and effectiveness levers that Retail CIOs can use to improve IT capabilities, drive IT efficiency, achieve cost reduction, and secure considerable differential advantage. The levers include:

1. Strategic Sourcing
2. Application & Infrastructure Simplification
3. Demand Management
4. Lean IT Organization

The slide deck also includes some slide templates for you to use in your own business presentations.

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