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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Don Schwerzler is arguably the world’s leading expert on family business. In fact, he has been working and advising in this field since 1967, a track record of almost half a century. Don has been published in… Our One-on-one with the World Leading Expert on Family-owned Businesses, Don Schwerzler
As 2014 wound down, I took the time to pause, and look ahead to what top customer service trends will surface in 2015 and beyond. Good service — whether it’s to answer a customer’s question… Customer Service in 2015
Ethical decision-making and leadership are the basis of ethical organisations, corporate social responsibility, ‘Fairtrade’, sustainability, the ‘triple bottom line’, and other similar concepts This article introduces the concept and reasoning behind ethical leadership and ethical… Ethical Leadership, Decision-making, and Organizations
Company websites serve businesses in a variety of ways. To some, it’s the mecca that showcases all of your best work. To others, it’s a way to capture leads. However you categorize your company website,… Improve Your Website to Satisfy Customers
Since Monday, 9th January 2015, my free Flevy download Practical Framework Approach to Change has been downloaded over 500 times. The document contains just a “snapshot” of my approach, rather than going into any explicit details about… The Highway of Change and a Practical Framework Approach to Change
Balanced Scorecards tell you the knowledge, skills and systems that your employees will need (learning and growth) to innovate and build the right strategic capabilities and efficiencies (internal processes) that deliver specific value to the… What Are Balanced Scorecards?
So now to tackle another much debated change subject–that so-called 70% failure rate. How many times have we seen LinkedIn posts and discussions talking about this subject? As many as Change Management Methodologies, Project Management vs Change… 70% of Change Management Initiatives Fail–REALLY?
Just as a “starter for 10,” when you type in “Change Management” as a search string into Google, you get in excess of 2 million hits. I have published many of my previous articles, because… Is the Term Change Management Still Relevant?
Change is the only constant. – Heraclictus, Greek Philosopher Change is the only constant in the work environment Whether you are shifting office to another location, adopting a new practice or process, implementing an IT system, or… Make Change That Lasts
Another much written about and discussed subject is change resistance, so here is my take on the subject. Let me start by saying that life is all about change. From a personal perspective, we change… Change Resistance: “Change? No, Not in My Backyard!”
First of all, let’s start with the word “professional.” Well, I tried searching Google and found this one in Business Dictionary: Person formally certified by a professional body of belonging to a specific profession by virtue… The Personality Side of Being a Change Management Professional
As a “seasoned” Change Manager, I have been involved in many diverse projects focusing on managing the business aspect of technology implementations; e.g. ERP (SAP, Oracle, Microsoft Dynamics), Core Banking Systems, Business Intelligence, Case Working… SAP and Change Management