In the book Talent is Overrated, Fortune Magazine editor, Geoff Colvin highlights recent studies that show that greatness can be developed by any man, in any field, through the process of deliberate practice. How does one practice deliberately? Colvin proposes five elements that allow a man to practice deliberately and thus achieve greatness. 1. Deliberate practice […]
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HR’s Crucial Role in Creating Wildly Profitable Organizations
For most businesses, their biggest expense is their wages bill. Surely, then, you should do whatever it takes to get the maximum value out of this investment, shouldn’t you? Yet, most HR Departments don’t do much more than assist with hiring and terminations, maintenance of Policy and Procedure manuals, advise on wage rates, keep review […]
How to Drive Elite C-Suite Performance
A recent Wall Street Journal article entitled “How To Tell If You Are a Jerk in the Office” (C-Suite Strategies, Journal Report, February 23, 2015) highlights the importance of feedback for executives. Not only are leaders and co-workers affected adversely by dysfunctional behavior, but business performance and customer service are damaged, often permanently. Feedback is […]
Putting Culture at the Center of Organizational Change
A 2013 Booz & Company study, “Culture’s Role in Enabling Organizational Change” by DeAnne Aguirre, Rutger von Post, and Micah Alpern analyzes the results of a survey of 2,200 executives, managers, and employees from a broad range of companies across the world. This research sheds light on current perceptions of organizational culture. This study shows a widespread belief that organizational […]
The Art of Managing Change, in Personal and Business Life
Change is the only constant. – Heraclitus, c. 535 – 475 BC We live in a world of change. Everyday brings new experiences and new things into our lives. Most of them pass without notice, some are more important, and some are even monumental. Maybe we take a different route to work in the morning… […]
Flevy Author Spotlight: Our Interview with World-recognized Change Leader and Flevy Author, Ron Leeman
In 2012, Ron Leeman was awarded the distinguished title of Change Leader by the World HRD Congress. He has led numerous global Change and Project Management initiatives. Ron has also published numerous frameworks on Flevy related to Change, Process, and Project Management. These frameworks are his own, developed through his extensive experience of over 40 years […]
How Customer Satisfaction Drives Sales Growth
You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help. Well the short answer is “yes, customer satisfaction has been proven to drive sales growth.” Improving your customer satisfaction really […]
Approaching Professional Intervention as a Process
Professional intervention in a family business to resolve disputes is a smart strategy as the issues that confront a family in business together are difficult and complex. “A family business expert, who is experienced in dealing with family business dynamics, can be more objective to help grow the family business, to help maintain healthy family […]
Three Ways to Take Your Company’s Pulse
Every type of business, not to mention every type of manager, has a different set of vital statistics that really matter. For manufacturing people, it could be inventory turns, on-time delivery, and unit cost. For marketing people, it could be new account closings, market share, and sales growth. For call center managers, it could be the […]
Rethink Post-Merger Talent Retention
Global merger and acquisition activity hit record levels in 2014, a trend that is expected to continue and even accelerate through 2015. Based on historic results, over 70% of merger transactions can be expected to result in failure and negative return for investors. Completing a post-merger integration is challenging for a variety of reasons, including changing […]
Who Is Mr. Roche?
Mr. Charles Fiaccabrino is one of the most remarkable and impressive people I have crossed paths with. Over the past couple years, I had the distinct pleasure of working with him closely, as we (at Flevy) productized his thought leadership into a sales management methodology known as the Fiaccabrino Selection Process (FSP). Now in his 80s, Mr. Fiaccabrino has […]
Building Resilience into Supply Chains
The supply chains of most companies, large and small, exploit a world of opportunities. But, increasing global exposure comes with an increasing range of risks. These companies’ complex networks of suppliers and customers are as diverse as the goods and resources they manage. Within the same supply chain, giant multinational companies can sit side-by side […]
