flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

The Kraljic Matrix

The procurement function in most organizations deserves more attention than it gets.  Most executives associated with procurement lack the competencies and perspectives required to identify gaps and effectively manage the function. This paucity of attention… The Kraljic Matrix

RATER Model

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. … RATER Model

Technology Commoditization

Companies, especially technology related ones, used to spend a significant amount of time, effort, and capital to innovate and develop a Competitive Advantage on the basis of their design and engineering. Development of high-tech production… Technology Commoditization

Emerging Market Intelligence

How do we acquire quality, actionable Market Intelligence for emerging markets? To make good business decisions, we require good data—i.e. good Market Research & Intelligence.  For developed markets, the function of Market Intelligence is mature… Emerging Market Intelligence

3 Pillars of Globalization

Early 2000s saw a change of mind regarding the Globalization of commerce by members of the political and economic arenas.  This change of mind was instigated by myths perpetuated against commerce Globalization because of the… 3 Pillars of Globalization

5Cs of Site Selection

Site Selection is the practice of choosing a new facility location. It involves measuring the needs of a new project against the merits of potential locations. The practice became popular during the 20th century, as… 5Cs of Site Selection