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About Mark Bridges

Mark Bridges is a Senior Director of Strategy at Flevy. Flevy is your go-to resource for best practices in business management, covering management topics from Strategic Planning to Operational Excellence to Digital Transformation (view full list here). Learn how the Fortune 100 and global consulting firms do it. Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice methodologies and templates. Prior to Flevy, Mark worked as an Associate at McKinsey & Co. and holds an MBA from the Booth School of Business at the University of Chicago. You can connect with Mark on LinkedIn here.

Author Archive | Mark Bridges

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The SCARF Model

Leadership skills are the most important attribute for someone starting out in an entry-level career or seeking to advance the job ladder.  Competent and able leadership is at the core of every successful business. Leaders who are able to deal with different personalities and behaviors are more likely to create an effective workplace than others. […]

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Double Diamond Model

Design plays a vital role in creating effective solutions.  It encompasses aesthetics, functionality, and the user experience.  Various models are used to guide the design process. Despite the diversity of design models, there are common foundational steps.  These include understanding the problem, generating ideas, prototyping, testing, and refining the solution.  These steps form the core […]

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Ikigai Framework

Purpose gives people a sense of what really matters in their lives and drives them.  It is a deep and personal understanding of what they aim to achieve and how their actions contribute to a greater goal or fulfillment.  It is what makes them feel motivated and empowered. Purpose involves aligning personal aspirations with a […]

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The Holacracy Framework

The concept of self-organization emerged as a response to the limitations and inefficiencies of traditional hierarchical organizations.  Organizations recognized the need for a more flexible and adaptive approach to harness the collective intelligence and creativity of their employees. Self-organization refers to a decentralized approach where Decision making authority is distributed among teams and individuals within […]

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Agile Talent Acquisition Strategy

As organizations develop rapidly, recruitment becomes a new problem. Recruiting is failing to stay up, even though its reputation depends on its ability to quickly react to changing business demands. Thus, recruiting executives must be adaptive in a very dynamic firm. We can use this 3-phase approach to construct agile procedures that are more responsive […]

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RATER Model

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success.  This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. […]

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The Cynefin Framework

Decision Making in challenging situations isn’t easy.  The decision on how to approach and respond to a problem varies depending on the circumstances. Decisions necessitate a tailored approach, which should help avoid making a fatal decision with irreparable consequences. The Cynefin Framework is a model to assist in making effective decisions in dynamic contexts.  It […]

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The Viable System Model

Traditional organizational structures and management practices are characterized by a hierarchical model in which control and direction come from the top.  These structures and practices have become obsolete and cannot adapt in response to volatile market conditions.  Another issue with this traditional hierarchy is inadequate and sporadic communication between the various tiers of the organization. […]

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BU-driven Organizational Workforce Planning

HR leaders excel at Workforce Planning at the business unit level, but face obstacles when it comes to effectively integrating their insights. By understanding the complexities of how business unit input is incorporated into the creation and implementation of workforce plans, HR leaders can gain the ability to steer a unified and effective organization-wide Workforce […]

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The OODA Loop

Decision Making is critical for every business.  Military strategists apply their training and experience to devise battle plans and make quick decisions aimed at achieving specific objectives.  Military strategies, concepts, and practices have found widespread application in businesses as well as everyday life.  Writings, memoirs, and experiences of famous military historians and strategists—such as Sun […]

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7 Skills of Knowledge Work

Humans in this day and age operate in Knowledge Economies, where the ability to acquire and apply knowledge is crucial for personal and economic success. Acquisition and application of knowledge has 4 broad categories.  Each knowledge category represents a different aspect of knowledge: Know-what, Know-why, Know-who, Know-how. Knowledge work has become a crucial aspect of […]

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4 Archetypes of Self-awareness

Self-awareness is a critical component of personal growth and development, as it allows individuals to analyze their strengths, weaknesses, and values, as well as the manner in which these attributes affect the people around them. Self-awareness is a critical skill for effective Organizational Leadership.  Leaders who possess a high level of self-awareness are better equipped […]

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Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
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The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

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