Flevy Management Insights Case Study
Product Management Strategy for Oncology Pharmaceutical Company
     David Tang    |    Product Management


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Product Management to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A leading pharmaceutical company faced a 20% decline in market share due to slow drug development cycles and intense competition from generics. By implementing strategic initiatives, the company reduced time-to-market for new treatments by 20% and increased market share in emerging markets by 15%, emphasizing the importance of streamlined processes and patient-centric product management.

Reading time: 10 minutes

Consider this scenario: A leading pharmaceutical company specializing in oncology treatments faces challenges in product management due to an increasingly competitive landscape, with a 20% decline in market share over the past 2 years.

Internally, the organization struggles with slow drug development cycles and regulatory approval processes, while externally, it contends with fierce competition from generic drug manufacturers and evolving healthcare regulations. The primary strategic objective of the organization is to enhance its global market penetration while streamlining drug development and approval processes to regain market leadership in the oncology sector.



The pharmaceutical industry, particularly in the oncology segment, is at a critical juncture characterized by rapid innovation but also significant regulatory and market-entry barriers. Acknowledging the complex ecosystem, this plan scrutinizes the underlying factors impeding growth and proposes a strategic roadmap tailored for the executive leadership of a pharma company focused on oncology.

Industry Analysis

  • Internal Rivalry: The oncology pharmaceutical market is highly competitive with several key players aggressively investing in R&D to develop breakthrough therapies.
  • Supplier Power: Supplier power is moderate, with pharmaceutical companies relying on a limited number of suppliers for high-quality raw materials and proprietary components.
  • Buyer Power: Buyer power is increasing, as healthcare providers and patients demand more effective and cost-efficient oncology treatments.
  • Threat of New Entrants: High R&D costs and stringent regulatory approvals create barriers to entry, keeping the threat of new entrants relatively low.
  • Threat of Substitutes: The threat of substitutes is moderate to high, with ongoing research into alternative therapies and generic drugs posing a challenge.

Emergent trends in the oncology pharmaceutical industry include personalized medicine, increased use of biologics, and a shift towards patient-centric care. These trends indicate major changes in industry dynamics, presenting both opportunities and risks:

  • Advancements in personalized medicine provide opportunities for developing targeted therapies, but require substantial investment in precision diagnostic tools.
  • The rise of biologics opens new therapeutic frontiers but comes with high production costs and complex regulatory challenges.
  • A shift towards patient-centric care demands more holistic treatment approaches, expanding the market but also necessitating changes in product development and marketing strategies.

Global regulatory environments, evolving healthcare policies, and technological advancements in drug development and delivery systems are external factors that present both opportunities and risks for the oncology pharmaceutical sector.

For a deeper analysis, take a look at these Industry Analysis best practices:

Strategic Analysis Model (Excel workbook)
Porter's Five Forces (26-slide PowerPoint deck)
Consolidation-Endgame Curve Framework (29-slide PowerPoint deck)
Market Entry Strategy Toolkit (109-slide PowerPoint deck)
Strategy Classics: Porter's Five Forces (28-slide PowerPoint deck)
View additional Product Management best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Internal Assessment

The organization has established a strong reputation for innovative oncology treatments, supported by a robust R&D pipeline and strategic partnerships. However, inefficiencies in the drug development process and challenges in navigating regulatory landscapes weaken its competitive stance.

SWOT Analysis

The company's strengths lie in its dedicated oncology R&D focus and global operational footprint. Opportunities exist in leveraging emerging technologies to expedite drug development and in expanding into emerging markets. Weaknesses include slow time-to-market for new drugs and reliance on a small number of blockbuster treatments. External threats encompass regulatory uncertainties and intense competition from both branded and generic drug manufacturers.

McKinsey 7-S Analysis

Alignment issues between strategy, structure, and systems have been identified as key impediments to agility and efficiency. Strengthening shared values and enhancing skills, particularly in regulatory affairs and market access, are critical. Simplifying internal processes and fostering a more collaborative culture could unlock significant performance improvements.

Distinctive Capabilities Analysis

The organization's distinctive capabilities in oncology R&D provide a competitive edge, but maximizing this advantage requires addressing gaps in operational efficiency and market responsiveness. Enhancing capabilities in digital health technologies and patient engagement strategies will be vital for sustaining long-term leadership in the oncology sector.

Strategic Initiatives

  • Accelerate Drug Development Cycle: This initiative aims to reduce the time from discovery to market for new oncology treatments, enhancing the company's responsiveness to market needs. By investing in advanced analytics and AI for drug discovery and development, the organization can significantly shorten development cycles, creating value through faster revenue generation and improved market positioning. This will require substantial investment in technology and skills development.
  • Expand into Emerging Markets: Targeting growth in emerging markets, where demand for oncology treatments is rising sharply. The intended impact is to diversify revenue streams and reduce dependency on saturated markets. Value creation stems from tapping into high-growth regions, with financial gains expected from increased market share. Resource requirements include market analysis, localization of marketing strategies, and establishing regional partnerships.
  • Enhance Patient-Centric Product Management: Refocusing product management to prioritize patient outcomes and experiences in the oncology portfolio. This approach aims to differentiate the company's offerings through superior patient value. The source of value creation lies in building brand loyalty and preference among healthcare providers and patients, potentially leading to premium pricing opportunities. This initiative will require cross-functional collaboration and patient engagement programs.

Product Management Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


In God we trust. All others must bring data.
     – W. Edwards Deming

  • Time-to-Market for New Drugs: Reduction in development cycle time will indicate efficiency gains in R&D and faster market entry.
  • Market Share Growth in Emerging Markets: An increase in market share will reflect successful penetration and brand establishment in new regions.
  • Patient Satisfaction Scores: High patient satisfaction will signal success in delivering patient-centric treatments and services.

Monitoring these KPIs will provide insights into the effectiveness of strategic initiatives, enabling timely adjustments to strategies and operations. Success in these areas will be critical for achieving the company's strategic objective of enhancing its global market penetration while streamlining its drug development and approval processes.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Product Management Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Product Management. These resources below were developed by management consulting firms and Product Management subject matter experts.

Product Management Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Drug Development Efficiency Report (PPT)
  • Emerging Market Entry Strategy Plan (PPT)
  • Patient-Centric Product Management Framework (PPT)
  • Strategic Initiative Performance Dashboard (Excel)

Explore more Product Management deliverables

Accelerate Drug Development Cycle

The organization adopted the Critical Path Method (CPM) and Value Stream Mapping (VSM) to streamline its drug development cycle. CPM, a step-by-step project management technique, was instrumental in identifying the longest stretch of dependent activities and measuring the time required to complete the project from start to finish. This framework proved invaluable for optimizing timelines in complex, multi-stage drug development processes. VSM, on the other hand, helped the organization visualize the flow of materials and information required to bring a drug from concept to market, highlighting inefficiencies and opportunities for streamlining.

Using these frameworks, the team:

  • Mapped out all stages of the drug development process using CPM, identifying critical bottlenecks that could potentially delay project completion.
  • Applied VSM to each stage of drug development, from initial research through to clinical trials and regulatory approval, pinpointing unnecessary steps and redundancies.
  • Reallocated resources to critical path activities to ensure timely completion, while simultaneously implementing lean methodologies to eliminate waste in the process as identified by VSM.

The integration of CPM and VSM frameworks into the drug development cycle led to a significant reduction in time-to-market for new oncology treatments. By pinpointing and addressing inefficiencies, the organization was able to accelerate its drug development process, resulting in faster clinical trial initiation and earlier regulatory submission and approval.

Expand into Emerging Markets

To effectively expand into emerging markets, the organization employed the Market Expansion Grid (also known as the Product/Market Expansion Grid) and the Resource-Based View (RBV) of the organization. The Market Expansion Grid provided a strategic framework for identifying and evaluating potential markets by examining existing and new markets as well as existing and new products. This approach was critical for prioritizing markets with the highest potential for oncology treatments. The RBV framework, focusing on leveraging internal resources and capabilities to achieve a competitive advantage, supported the decision-making process regarding how best to enter and compete in these new markets.

Following this strategic direction, the organization:

  • Utilized the Market Expansion Grid to categorize potential emerging markets based on the level of opportunity they presented for existing oncology drugs and potential new treatments.
  • Conducted a comprehensive RBV analysis to assess the company’s unique strengths, such as proprietary oncology research, established supply chains, and partnerships, that could be leveraged in new markets.
  • Selected high-priority markets for entry based on the Grid analysis and developed tailored market entry strategies that capitalized on the company's strong resources and capabilities as identified by RBV.

The application of the Market Expansion Grid and RBV frameworks facilitated a strategic and resource-efficient expansion into emerging markets. This led to successful market entries with optimized product offerings and marketing strategies that capitalized on the organization's existing strengths, resulting in significant growth in market share and brand recognition in these new regions.

Enhance Patient-Centric Product Management

In its effort to refocus product management towards patient-centricity, the organization embraced the Jobs to be Done (JTBD) theory and the Service-Dominant Logic (SDL). JTBD provided a framework for understanding the specific outcomes that patients sought in their treatment journeys, beyond the traditional features and benefits of oncology drugs. This perspective shift was crucial for developing treatments and services that truly resonated with patient needs and expectations. SDL, emphasizing the co-creation of value through service, guided the organization in designing and delivering healthcare solutions that engaged patients as active participants in their care.

The organization proceeded by:

  • Applying JTBD to conduct in-depth interviews and surveys with patients and healthcare providers, aiming to uncover the underlying "jobs" that oncology treatments were expected to fulfill.
  • Using insights from JTBD analysis to inform the development of new drug formulations and ancillary services that addressed unmet patient needs.
  • Implementing SDL principles to foster closer collaboration with healthcare providers and patient advocacy groups, ensuring that new treatments were delivered as part of a holistic service experience.

The adoption of JTBD and SDL frameworks transformed the organization’s product management approach, leading to the development of more patient-centered oncology treatments and services. This strategic shift not only enhanced patient satisfaction and outcomes but also strengthened the company’s competitive position by differentiating its offerings in a crowded market.

Additional Resources Relevant to Product Management

Here are additional best practices relevant to Product Management from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced time-to-market for new oncology treatments by 20% through the integration of Critical Path Method and Value Stream Mapping.
  • Increased market share in selected emerging markets by 15%, leveraging the Market Expansion Grid and Resource-Based View frameworks.
  • Improved patient satisfaction scores by 25% by adopting Jobs to be Done and Service-Dominant Logic in product management.
  • Streamlined drug development processes, resulting in faster clinical trial initiation and earlier regulatory submission and approval.
  • Developed and launched new drug formulations and services that addressed unmet patient needs, enhancing competitive positioning.

The strategic initiatives undertaken by the organization have yielded significant results, marking a successful shift towards enhanced global market penetration and streamlined drug development processes. The reduction in time-to-market for new treatments by 20% is particularly noteworthy, as it directly addresses the critical challenge of slow drug development cycles. The growth in market share in emerging markets by 15% demonstrates effective market expansion strategies, capitalizing on the organization's strengths. Additionally, the 25% improvement in patient satisfaction underscores the success of the patient-centric approach. However, the results also highlight areas for improvement. The focus on emerging markets and patient-centric product management may have diverted resources from further optimizing operational efficiencies and exploring alternative therapeutic areas. Moreover, the reliance on specific frameworks, while beneficial, may have limited the exploration of more innovative or disruptive market entry and development strategies.

Based on the analysis, the recommended next steps include a dual focus on consolidating gains in emerging markets and further enhancing operational efficiencies. Specifically, the organization should explore partnerships or acquisitions to accelerate entry into new therapeutic areas, diversifying its oncology portfolio. Additionally, investing in next-generation technologies, such as blockchain for secure patient data management and AI for predictive analytics, could further streamline drug development processes and enhance patient engagement strategies. Continuous monitoring and adaptation of the strategic initiatives in response to market feedback and technological advancements will be crucial for sustaining long-term leadership in the oncology sector.

Source: Product Management Strategy for Oncology Pharmaceutical Company, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Environmental Services Firm's Market Penetration Strategy in Maritime Industry

Scenario: The organization specializes in providing environmental services within the maritime sector.

Read Full Case Study

Product Launch Strategy for Mid-size Leather Goods Manufacturer in Luxury Market

Scenario: The company is a mid-size leather goods manufacturer specializing in luxury products, experiencing challenges with a new product launch in product management.

Read Full Case Study

Product Lifecycle Enhancement for Retail Apparel Firm

Scenario: The organization is a mid-sized apparel retailer specializing in fast fashion, facing challenges in managing its product lifecycle in a rapidly changing consumer market.

Read Full Case Study

Product Lifecycle Management for Educational Tech Firm in North America

Scenario: A firm specializing in educational technology has been facing challenges in managing its product portfolio effectively.

Read Full Case Study

Product Launch Strategy for Robotics Company in Healthcare

Scenario: A mid-size robotics company specializing in healthcare automation is undergoing a product launch to address its product management challenges.

Read Full Case Study

Customer Retention Strategy for Boutique Insurance Firm in North America

Scenario: A boutique insurance firm in North America, focusing on personalized insurance products, faces significant challenges in product management.

Read Full Case Study

Global Market Penetration Strategy for Ecommerce in Hobby Supplies

Scenario: An emerging ecommerce platform specializing in hobby supplies is confronting a pivotal challenge in product management, struggling to effectively expand its product range to meet diverse consumer needs.

Read Full Case Study

Omni-Channel Strategy for Urban Boutique Apparel Retailer

Scenario: A boutique apparel retailer located in urban markets is facing significant challenges in product management due to the rapidly changing fashion industry and consumer preferences.

Read Full Case Study

Customer Engagement Strategy for D2C Fitness Apparel Brand

Scenario: A direct-to-consumer (D2C) fitness apparel brand is facing significant Organizational Change as it struggles to maintain customer loyalty in a highly saturated market.

Read Full Case Study

Operational Efficiency Enhancement in Aerospace

Scenario: The organization is a mid-sized aerospace components supplier grappling with escalating production costs amidst a competitive market.

Read Full Case Study

Organizational Alignment Improvement for a Global Tech Firm

Scenario: A multinational technology firm with a recently expanded workforce from key acquisitions is struggling to maintain its operational efficiency.

Read Full Case Study

Organizational Change Initiative in Semiconductor Industry

Scenario: A semiconductor company is facing challenges in adapting to rapid technological shifts and increasing global competition.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.