TLDR An established engineering firm in renewable energy experienced declining profitability and market share due to rising costs and competition. By focusing on EPM, the firm boosted global market share by 12% and international revenue by 15% through strategic expansion and innovation. However, operational efficiency improvements did not meet targets, highlighting the need for further EPM optimization.
TABLE OF CONTENTS
1. Background 2. Environmental Analysis 3. Internal Assessment 4. Strategic Initiatives 5. Enterprise Performance Management Implementation KPIs 6. Enterprise Performance Management Best Practices 7. Enterprise Performance Management Deliverables 8. Global Market Expansion 9. Enterprise Performance Management System Implementation 10. Technological Innovation and R&D Investment 11. Enterprise Performance Management Case Studies 12. Additional Resources 13. Key Findings and Results
Consider this scenario: An established engineering firm with a specialization in renewable energy solutions is facing challenges in maintaining its growth trajectory, necessitating a focus on enterprise performance management.
The organization has witnessed a 7% decrease in profitability due to rising material costs and a 5% drop in market share amidst stiffening competition, both locally and internationally. Externally, the organization confronts fluctuating global energy policies and an increase in low-cost, lower-quality alternatives entering the market. The primary strategic objective of the organization is to penetrate new global markets while optimizing cost-efficiency and project delivery through innovation and strategic partnerships.
This organization, a leader in engineering solutions for the renewable energy sector, is experiencing stagnation after a decade of robust growth. The current state of affairs suggests that inefficiencies in enterprise performance management and a failure to adapt swiftly to global market changes are significant contributors to the organization’s strategic challenges.
The renewable energy industry is witnessing unprecedented growth, driven by global initiatives towards sustainable development. However, this growth is accompanied by intense competition and rapid technological advancements.
In understanding the competitive landscape, we evaluate the key forces shaping the industry dynamics:
The industry is segmented by technology (solar, wind, hydro), with a notable shift towards decentralized, small-scale projects. This shift presents opportunities for firms with agility and technological innovation but poses risks from new, nimble competitors. Emerging trends include digital transformation in energy management and increased demand for sustainable solutions, driving both opportunities for market expansion and risks from fast-paced technological change.
A STEER analysis reveals that socio-political support for renewable energy, technological advancements, economic incentives, environmental regulations, and legal frameworks governing international trade are key external factors influencing the organization’s strategic direction.
For a deeper analysis, take a look at these Environmental Analysis best practices:
The organization boasts a strong reputation for quality and reliability, with significant strengths in engineering innovation and a committed workforce. However, challenges in supply chain management and adapting to rapid technological changes highlight areas for improvement.
SWOT Analysis
Strengths include the organization’s established market presence and engineering expertise. Opportunities lie in expanding into emerging markets and leveraging digital technologies for project management. Weaknesses are evident in supply chain vulnerabilities and higher production costs, while threats arise from increasing global competition and geopolitical uncertainties.
Core Competencies Analysis
Key competencies lie in technical innovation, customer relationships, and project execution. To maintain a competitive edge, the organization must enhance its competencies in digital transformation, cost management, and agile project delivery.
Value Chain Analysis
Analysis of the organization’s value chain identifies inefficiencies in procurement and logistics as areas for cost reduction. Strengths in design, development, and after-sales support are critical to maintaining differentiation in the market.
KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.
Tracking these KPIs will provide insights into the effectiveness of the strategic initiatives in expanding market presence, improving operational efficiency, and enhancing innovation capabilities.
For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.
Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard
To improve the effectiveness of implementation, we can leverage best practice documents in Enterprise Performance Management. These resources below were developed by management consulting firms and Enterprise Performance Management subject matter experts.
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The strategic initiative of global market expansion was significantly supported by the application of the PESTEL Analysis and the Market Entry Modes framework. PESTEL Analysis, which examines the Political, Economic, Social, Technological, Environmental, and Legal factors affecting an industry, was instrumental in understanding the macro-environmental context of potential new markets. This framework was chosen because it provides a comprehensive view of the external environment that could impact the organization's ability to enter and succeed in new geographical areas.
Following the selection of PESTEL Analysis, the organization implemented the framework through the following steps:
Simultaneously, the Market Entry Modes framework was utilized to determine the most appropriate strategy for entering these new markets. This framework is critical for assessing the risks and benefits associated with different entry strategies, such as joint ventures, franchises, direct investment, and exporting. The choice of entry mode has significant implications for control, investment requirements, and potential returns.
The organization applied the Market Entry Modes framework through these actions:
The results of implementing these frameworks were profound. The PESTEL Analysis provided a clear understanding of the external environments of the targeted markets, enabling informed decision-making regarding market prioritization. The Market Entry Modes framework guided the selection of the most effective strategies for entering these markets, balancing risk and control. Consequently, the organization successfully expanded into three new markets within the first 18 months , achieving a 12% increase in global market share and a 15% improvement in international revenue.
For the strategic initiative focused on enhancing operational efficiency through the implementation of an Enterprise Performance Management (EPM) system, the organization employed the Goal Setting Theory and the Resource-Based View (RBV) framework. The Goal Setting Theory, which emphasizes the importance of setting specific, challenging, and attainable goals, was pivotal in ensuring the successful adoption and utilization of the EPM system. It provided a structured approach to identifying performance metrics and objectives that the EPM system needed to support.
The implementation process for the Goal Setting Theory involved the following steps:
The Resource-Based View (RBV) framework was then applied to assess and leverage the organization's internal resources for the effective implementation and operation of the EPM system. The RBV framework is crucial for understanding how a firm’s unique resources and capabilities can provide a competitive advantage, especially in the context of deploying new technologies.
Utilizing the RBV framework, the organization took these steps:
The combination of Goal Setting Theory and the Resource-Based View framework resulted in a highly effective implementation of the EPM system. By setting clear goals and strategically leveraging internal resources, the organization realized a 10% improvement in operational efficiency within the first year. This improvement was reflected in reduced project delivery times and lower operational costs, contributing to an overall enhancement of enterprise performance management.
The strategic initiative to drive technological innovation and increase investment in research and development (R&D) was underpinned by the use of the Diffusion of Innovations Theory and the Dynamic Capabilities framework. The Diffusion of Innovations Theory, which explains how, why, and at what rate new ideas and technology spread, was crucial for understanding how the organization's innovations could be adopted within the industry. This theory guided the R&D efforts towards innovations that were likely to achieve rapid acceptance and market penetration.
In applying the Diffusion of Innovations Theory, the organization:
The Dynamic Capabilities framework was then utilized to ensure the organization could effectively integrate, build, and reconfigure internal and external competencies to address rapidly changing environments. This framework was chosen for its emphasis on the importance of a firm’s ability to innovate and adapt in response to shifts in the market landscape.
Following the Dynamic Capabilities framework, the organization:
The strategic focus on technological innovation and R&D investment, guided by the Diffusion of Innovations Theory and the Dynamic Capabilities framework, led to the development of two groundbreaking renewable energy solutions within two years. These solutions not only captured significant market attention but also established the organization as a leader in innovation within the renewable energy sector, contributing to a 20% increase in market share in targeted segments.
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Here is a summary of the key results of this case study:
The strategic initiatives undertaken by the organization have yielded significant successes, particularly in global market expansion and technological innovation. The 12% increase in global market share and the 15% improvement in international revenue underscore the effectiveness of the PESTEL Analysis and Market Entry Modes framework in navigating new markets. Furthermore, the development of two innovative renewable energy solutions, resulting in a 20% market share increase in targeted segments, highlights the organization's strength in leveraging the Diffusion of Innovations Theory and Dynamic Capabilities framework. However, while the 10% improvement in operational efficiency is commendable, it falls short of the ambitious 15% cost reduction target. This discrepancy suggests that the implementation of the EPM system, despite its benefits, may not have fully capitalized on all efficiency opportunities, possibly due to underutilization or the inherent limitations of the system itself.
Given the mixed results in operational efficiency improvement, it is recommended that the organization conducts a thorough review of the EPM system's deployment to identify areas of underperformance or underutilization. Additionally, exploring alternative or complementary strategies, such as lean management practices or advanced analytics, could further enhance operational efficiency. To sustain growth in market share and revenue, continuous investment in R&D and innovation should remain a priority, along with the exploration of strategic partnerships in new markets to mitigate entry risks and capitalize on local market insights.
The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.
To cite this article, please use:
Source: Performance Measurement Framework for Professional Services Firm, Flevy Management Insights, David Tang, 2024
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