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The Efficiency & Effectiveness Matrix is tool used to balance the types of measurement applied to a process. The goal is to monitor data that indicates the effectiveness of a given process or how well it meets customer expectations as well as the efficiency of a process by monitoring the amount of resources required, materials used and time spent producing goods and services.
Source: Efficiency & Effectiveness Matrix Excel document
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Efficiency & Effectiveness Matrix
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Upload date (first version): Feb 3, 2016
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