Check out our FREE Resources page – Download complimentary business frameworks, PowerPoint templates, whitepapers, and more.







Flevy Management Insights Case Study
Life Sciences Mobile App Strategy for Specialty Pharmaceuticals


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Mobile App to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

Reading time: 8 minutes

Consider this scenario: A mid-sized firm in the life sciences sector, specializing in rare disease pharmaceuticals, is facing challenges in engaging with its patient population through their mobile app.

Despite having a robust drug development pipeline, the company's mobile platform has not kept pace with digital trends, leading to suboptimal patient support and engagement. The organization requires a strategic overhaul of its mobile app to enhance patient experience and adherence to treatment regimens.



Given the situation, the initial hypotheses might include a lack of user-centric design in the mobile app leading to poor user engagement, outdated functionalities that do not support the latest patient needs or data insights, or an inefficient content strategy that fails to deliver personalized and valuable information to patients. These are preliminary assumptions that will guide the initial phase of the investigation.

Strategic Analysis and Execution Methodology

The effectiveness of a mobile app in the life sciences sector can be significantly enhanced through a systematic and phased consulting approach. This methodology, often adopted by leading consulting firms, not only identifies the root causes of underperformance but also lays out a blueprint for transformative change, driving improved patient outcomes and business efficiency.

  1. Discovery and Assessment: Begin with a comprehensive assessment of the current mobile app, including user feedback, usage analytics, and technological capabilities. Key activities include stakeholder interviews, competitive benchmarking, and heuristic evaluations to identify gaps and opportunities.
  2. Strategy Development: Based on the initial findings, develop a mobile app strategy that aligns with business objectives and user needs. This phase involves ideating new features, creating user personas, and mapping out the patient journey to enhance engagement and support.
  3. Design and Prototyping: Translate strategic intentions into tangible app designs and prototypes. Key activities include user interface (UI) and user experience (UX) design, followed by rapid prototyping and user testing to validate concepts before full development.
  4. Implementation Planning: Craft a detailed implementation roadmap, including technical specifications, resource allocation, and timeline. Ensure that there is a clear plan for data integration, compliance with health regulations, and scalability for future growth.
  5. Execution and Monitoring: Oversee the development and launch of the mobile app, ensuring adherence to the strategic plan. Post-launch, continuously monitor app performance against KPIs and gather user feedback for iterative improvements.

Learn more about Life Sciences User Experience Mobile App

For effective implementation, take a look at these Mobile App best practices:

Mobile App Financial Model - Dynamic 10 Year Forecast (Excel workbook)
Business Plan for a Mobile App Company (24-page Word document)
Mobile App Financial Model (Excel workbook)
Mobile App Client Proposal (11-page Word document)
Mobile App Financial Model Template (Excel workbook)
View additional Mobile App best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Mobile App Implementation Challenges & Considerations

Adopting a new mobile strategy will require significant cross-functional collaboration and change management to ensure buy-in and alignment with the strategic vision. Incorporating patient privacy and data security is paramount in the health sector, and any mobile solution must adhere to stringent regulatory standards. Additionally, the organization must be prepared to support continuous improvement, responding to patient feedback and technological advancements to maintain a competitive edge.

Upon successful implementation, the organization can expect improved patient engagement, increased adherence to treatment plans, and enhanced data collection for better patient support. These outcomes should lead to higher patient satisfaction and potentially improved clinical outcomes, as well as operational efficiencies and cost savings for the organization.

Implementation challenges may include resistance to change from internal stakeholders, technical hurdles in integrating with existing systems, and ensuring consistent user experience across different mobile platforms and devices.

Learn more about Change Management Continuous Improvement Mobile Strategy

Mobile App KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


That which is measured improves. That which is measured and reported improves exponentially.
     – Pearson's Law

  • User Engagement Rate: Measures the level of active user interaction with the app, indicating the effectiveness of engagement strategies.
  • App Adoption Rate: Tracks the percentage of the patient population that has downloaded and registered on the app, reflecting its initial appeal and relevance.
  • Treatment Adherence Rate: Monitors the extent to which patients follow their prescribed treatment regimen through the app, which can be directly correlated with the app's support features.

These KPIs provide insights into user behavior, app performance, and ultimately, the app's impact on patient health outcomes and organizational goals.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Through the implementation process, it became evident that personalization and user-centric design are critical for patient engagement in life sciences mobile apps. A study by Accenture highlighted that personalized patient support can lead to a 1.7x increase in medication adherence among chronic disease patients. Leveraging user data to tailor content and app functionalities proved essential in meeting diverse patient needs.

Mobile App Deliverables

  • Mobile App Strategic Plan (PDF)
  • User Persona Profiles (PPT)
  • UX/UI Design Templates (Sketch)
  • Technical Specification Document (MS Word)
  • Implementation Roadmap (Excel)

Explore more Mobile App deliverables

Mobile App Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Mobile App. These resources below were developed by management consulting firms and Mobile App subject matter experts.

Mobile App Case Studies

A leading biotech company implemented a mobile app strategy that resulted in a 30% increase in patient engagement within six months. The app included features such as medication reminders, educational content, and direct communication with healthcare providers.

Another case study from a top pharmaceutical firm showed that by integrating patient feedback into app development, the company achieved a 50% reduction in support call volumes, as the app provided comprehensive self-service options and personalized support.

Explore additional related case studies

Integrating Patient Data

Securing and integrating patient data within the mobile app is a critical aspect that necessitates a robust approach to data management and compliance. Ensuring HIPAA compliance and protecting patient information are paramount. A layered security model, including encryption, access controls, and regular audits, is essential to safeguard sensitive health data. Additionally, leveraging cloud services with strong compliance credentials can further strengthen data security and scalability.

According to Gartner, through 2023, at least 99% of cloud security failures will be the customer's fault, highlighting the importance of developing strong internal security protocols and training. The insights gained from securely managing patient data can drive personalization and predictive analytics, offering value not just to the patients but also to the organization's research and development efforts.

Learn more about Data Management

User Experience and Design Thinking

The design thinking approach is at the heart of creating an engaging user experience (UX). This methodology emphasizes understanding the user's perspective and iteratively designing solutions through prototyping and user feedback. Incorporating design thinking early in the strategy phase ensures that the mobile app resonates with patients and meets their needs in a practical and intuitive manner.

McKinsey reports that companies which excel at design grow revenues and shareholder returns at nearly twice the rate of their industry peers. Hence, investing in UX design is not just a matter of aesthetics but a strategic move that can lead to significant business advantages. The insights from applying design thinking can lead to breakthrough innovations that set the app apart in the competitive life sciences landscape.

Learn more about Design Thinking

Aligning with Digital Health Trends

Keeping pace with digital health trends is vital for the relevance and longevity of the mobile app. Telehealth, artificial intelligence, and machine learning are revolutionizing patient care and engagement. Incorporating these technologies can enhance the app's utility, making it a powerful tool for patient education, remote monitoring, and personalized health recommendations.

Bain & Company highlights that healthcare providers using AI tools can expect a 20% improvement in patient outcomes. Leveraging AI and machine learning can provide actionable insights for both patients and healthcare providers, making the mobile app a critical component in managing complex treatment regimens for rare diseases.

Learn more about Artificial Intelligence Machine Learning

Measuring Success and ROI

Measuring the success of the mobile app extends beyond just usage statistics; it involves analyzing the return on investment (ROI) in terms of patient outcomes and business impact. Establishing clear metrics for success early in the project ensures that the app delivers on its promises and justifies the investment made. Metrics such as patient adherence rates, reduction in support call volumes, and user satisfaction scores are tangible indicators of success.

According to Deloitte, digital health innovations have the potential to reduce the cost of healthcare delivery by 10% or more. By closely monitoring ROI, the organization can make informed decisions about scaling the app, adding new features, and optimizing the patient experience for sustained success.

Learn more about Return on Investment

Additional Resources Relevant to Mobile App

Here are additional best practices relevant to Mobile App from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased user engagement rate by 25% through personalized content and app functionalities, aligning with Accenture's findings on patient support.
  • Boosted app adoption rate by 30% post-implementation, indicating improved initial appeal and relevance to the patient population.
  • Achieved a 20% increase in treatment adherence rate, directly correlated with the app's enhanced support features and user-centric design.
  • Successfully integrated patient data with a robust approach to data management and compliance, ensuring HIPAA compliance and leveraging cloud services for scalability and security.

The initiative has yielded positive outcomes, evident in the significant improvements across key performance indicators (KPIs) such as user engagement, app adoption, and treatment adherence rates. The implementation successfully addressed the initial hypotheses by focusing on user-centric design, personalized content, and robust data management. However, challenges in integrating with existing systems and ensuring consistent user experience across platforms were encountered, impacting the overall success. To enhance outcomes, a more comprehensive change management strategy and technical integration plan could have been beneficial. Moving forward, continuous monitoring and iterative improvements will be essential to sustain and further enhance the app's impact on patient engagement and treatment adherence.

For the next phase, it is recommended to conduct a thorough review of the technical integration process and invest in change management efforts to ensure seamless adoption across the organization. Additionally, leveraging predictive analytics and AI tools to further personalize patient experiences and treatment regimens can drive sustained engagement and improved patient outcomes. Continuous collaboration with healthcare providers and patients to gather feedback and insights will be crucial in refining the app's features and functionalities.

Source: Life Sciences Mobile App Strategy for Specialty Pharmaceuticals, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.