Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.

Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.

• Growth Strategy
  41-slide PowerPoint deck

  Price: $49.00

  The reality is: all businesses face the challenge of achieving sustainable Growth. They need viable Growth Strategies. So, what is... [full details]
• Five Stages of Business Growth
  25-slide PowerPoint deck

  Price: $49.00

  This presentation introduces a framework for entrepreneurs to use when building and navigating their business from a nascent, startup state... [full details]
• Breakout Sales Growth Methodology
  104-slide PowerPoint deck

  Price: $89.00

  Why should you buy Breakout Sales Growth (ak; BSG)? "Because BSG is a best practice strategy designed to consistently... [full details]
• KPI Compilation: 800+ Corporate Strategy KPIs
  186-slide PowerPoint deck

  Price: $69.00

  This presentation is a comprehensive collection of Key Performance Indicators (KPI) related to Corporate Strategy. A KPI is a... [full details]
• Growth Opportunity Assessment
  76-slide PowerPoint deck

  Price: $109.99

  This document is a growth opportunity assessment approach. The approach is made up of the following steps: - Understand business/market... [full details]
• Greiner Growth Model: Stages of Evolution and Revolution
  28-slide PowerPoint deck

  Price: $25.00

  The Greiner Growth Model (Stages of Evolution and Revolution), developed by Larry Greiner, is a maturity model describing how organizations... [full details]
• Porter's Five Forces
  26-slide PowerPoint deck

  Price: $29.00

  Developed by Michael Porter, Porter's Five Forces is a classic business framework for evaluating the attractiveness of a particular... [full details]
• Services Growth & Effectiveness Strategy
  91-slide PowerPoint deck

  Price: $99.99

  Today, companies face shrinking margins in many of their products due to fierce competition in the marketplace. Service offering becomes... [full details]
• Consolidation-Endgame Curve Framework
  29-slide PowerPoint deck

  Price: $39.00

  The Consolidation Curve, or Endgame Curve, is a framework based on the theory that all industries consolidate and follow a similar course... [full details]
• Strategy Classics: Value Disciplines Model
  27-slide PowerPoint deck

  Price: $25.00

  According to Treacy and Wiersema, organizations need to make tough strategic choices in order to become market leaders. Market leaders... [full details]
• Breakthrough Strategy Development: Competing for the Future
  54-slide PowerPoint deck

  Price: $39.00

  The contents of this presentation are largely based on the book, Competing for the Future, by Gary Hamel and C.K. Prahalad. It discusses a... [full details]
• Business Growth Toolkit
  693-slide PowerPoint deck and supporting Word

  Price: $99.00

  Curated by McKinsey-trained Executives Unlock Unprecedented Business Growth with Our Comprehensive Toolkit In today's... [full details]
• Strategy Articulation Workbook
  67-slide PowerPoint deck

  Price: $79.99

  This toolkit is to help companies to articulate its corporate strategy, identify market differentiators and critical business processes,... [full details]
• M&A Growth Strategy: First 100 Days
  23-slide PowerPoint deck

  Price: $25.00

  Mergers and Acquisitions enable numerous opportunities for growth. Organizations pursue these initiatives for a number of reasons--e.g. to... [full details]
• Chief Strategy Officer (CSO) Defined
  23-slide PowerPoint deck

  Price: $25.00

  What Is the Chief Strategy Officer (CSO) Role? The CSO is an executive who directly reports to the CEO; and who's primary responsibility... [full details]
• Corporate Strategy Primer
  69-slide PowerPoint deck

  Price: $68.99

  This presentation provides a review of external thinking of corporate strategy by a leading strategy consulting firm. The contents... [full details]
• Organic Growth Framework (OGF)
  98-slide PowerPoint deck

  Price: $69.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Knowledge Map - Corporate Strategy
  9-page PDF document

  Price: $20.00

  This Knowledge Map addresses key strategic questions: * What industry factors are driving/influencing my business? * What do my... [full details]
• Chief Revenue Officer (CRO) Toolkit
  271-slide PowerPoint deck

  Price: $99.00

  Unlock Your Revenue Potential with the Complete Chief Revenue Officer (CRO) Business Toolkit Are you ready to take your revenue... [full details]
• McKinsey 3 Horizons of Growth
  31-slide PowerPoint deck

  Price: $25.00

  Organizations undergo different phases of development. Some reach maturity and then decline over time, whereas others just fade away in... [full details]
• Opportunity Screening
  107-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executive Unleash Your Entrepreneurial Potential with the Ultimate Opportunity Screening Business... [full details]
• Capabilities-driven Growth Strategy
  27-slide PowerPoint deck

  Price: $25.00

  Sustainable growth necessitates a Capabilities-driven Strategy (CDS), instead of the conventional market-driven approaches,... [full details]
• Business Model Innovation (BMI): Scalable Business Models
  29-slide PowerPoint deck

  Price: $25.00

  Scalability is the capability of a system to enhance productivity with resource augmentation. Scalability provides the organization the... [full details]
• Exponential Organizations (ExOs)
  110-slide PowerPoint deck and supporting PDF

  Price: $79.00

  Unlock the potential of your organization with our comprehensive Exponential Organizations (ExOs) presentation deck! Drawing... [full details]
• Ultimate Revenue Growth Strategy Guide
  44-slide PowerPoint deck and supporting Word

  Price: $39.00

  In a business landscape where growth is THE key measure of success, driving increases in your revenue and profits isn't just desirable,... [full details]
• Flywheel Strategy
  25-slide PowerPoint deck

  Price: $25.00

  Strategy Development has followed a set path since the last century where a predetermined, rectilinear, and inflexible approach defined the... [full details]
• Fit for Growth
  30-slide PowerPoint deck

  Price: $25.00

  A question faced by many business leaders in today's dynamic, uncertain, and changing business environment is: Is our organization... [full details]
• M&A Growth Strategy: Pre-deal Preparation
  21-slide PowerPoint deck

  Price: $25.00

  Mergers and Acquisitions enable numerous opportunities for growth. Organizations pursue these initiatives for a number of reasons--e.g. to... [full details]
• McKinsey Organic Growth Strategy
  91-slide PowerPoint deck

  Price: $79.00

  Curated by McKinsey-trained Executives Unlocking Sustainable Business Growth with the McKinsey Organic Growth Strategy... [full details]
• M&A Growth Strategy: Post-deal Closure
  24-slide PowerPoint deck

  Price: $25.00

  Mergers and Acquisitions enable numerous opportunities for growth. Organizations pursue these initiatives for a number of reasons--e.g. to... [full details]
• Value Patterns
  18-slide PowerPoint deck

  Price: $25.00

  This presentation provides an introduction to the concept of Value Patterns, a concept developed by BCG, based on research of 2,700 global... [full details]
• Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
  32-slide PowerPoint deck

  Price: $25.00

  After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
• M&A Growth Strategy
  102-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unleashing Corporate Excellence: A Comprehensive M&A Growth Strategy Framework In the... [full details]
• Revenue Growth Management - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Revenue Growth Management Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity... [full details]
• Business Growth and Expansion Strategy
  146-slide PowerPoint deck

  Price: $99.00

  Introducing the Ultimate Business Growth and Expansion Toolkit: Unleash Your Company's Potential! Are you ready to take your business to... [full details]
• McKinsey‘s Three Horizons of Growth
  144-slide PowerPoint deck

  Price: $89.00

  Unlocking Growth Potential with McKinsey's Three Horizons Toolkit In today's rapidly evolving business landscape, staying ahead of the... [full details]
• Blank Check Strategy
  27-slide PowerPoint deck

  Price: $25.00

  Due to organizations having limited resources (e.g. talent, capital, time, etc.), the focus of Strategy Development is often the... [full details]
• Capabilities-Growth Matrix
  27-slide PowerPoint deck

  Price: $25.00

  An organization's Growth Strategy should take into account both in-market and near-market opportunities, supported by an aligned set of... [full details]
• Focus-driven Growth
  28-slide PowerPoint deck

  Price: $25.00

  Continuous exceptional Growth through the traditional approach to Organic Growth, at some juncture, begins weakening and does not deliver... [full details]
• Chief Growth Officer (CGO) Toolkit
  319-slide PowerPoint deck

  Price: $99.00

  Unlock Explosive Business Growth with the Chief Growth Officer Toolkit Welcome to the Chief Growth Officer Toolkit, your ultimate resource... [full details]
• McKinsey Growth Pyramid
  169-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unleash the Power of Growth with the McKinsey Growth Pyramid Business Toolkit In the... [full details]
• McKinsey Seven Degrees of Freedom for Growth
  161-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Your Business's Full Potential: The **McKinsey Seven Degrees of Freedom for... [full details]
• Revenue and Yield Management Business Toolkit
  116-slide PowerPoint deck

  Price: $89.00

  Introducing the Ultimate Revenue and Yield Management Business Toolkit! Are you looking to unlock the full potential of your business's... [full details]
• Business Scaling Strategy Toolkit
  125-slide PowerPoint deck

  Price: $89.00

  Supercharge Your Business Growth with the Ultimate Scaling Strategy Toolkit! Introduction: Are you ready to take your business to new... [full details]
• Strategy Chessboard - Position and Conquer
  22-slide PowerPoint deck

  Price: $25.00

  The Strategy Chessboard is a holistic Strategy Development framework developed by A.T. Kearney. It first presents a 2x2 of 4 Umbrella... [full details]
• AARRR Growth Funnel
  27-slide PowerPoint deck

  Price: $25.00

  Growth Hacking is neither "scoring some quick wins to kick-start growth" nor "breaking into something one should not." ... [full details]
• Evolution of Strategy
  23-slide PowerPoint deck

  Price: $25.00

  This presentation traces the evolution of Strategic Thinking since the dawn of Strategy, marked by Sun Tzu's Art of War. It outlines 4... [full details]
• Organic Growth Framework (OGF) Series: Primer
  31-slide PowerPoint deck

  Price: $25.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Chief Revenue Officer (CRO) - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Chief Revenue Officer (CRO) Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Executive Q&A: Quotes on Growth & Competition
  34-slide PowerPoint deck

  Price: $25.00

  The entire body of management ideas can be seen as a series of answers to a few simple, practical, and pointed questions. In this... [full details]
• Roadmap to AI: RevGen and Analytics
  144-page Word document

  Price: $95.00

  Complexity has become the universal outcome of "change," especially in high end sales organizations. Attaining a Best-in-Class... [full details]
• Understanding the Multi-Dimensional Nature of Business Strategy
  3-page Word document

  Price: $30.00

  Business strategy is a complex and multi-dimensional concept that involves a wide range of elements, including financial, operational,... [full details]
• AARRR Growth Funnel
  220-slide PowerPoint deck

  Price: $89.00

  Unlock Your Business's Full Potential with the Complete AARRR Growth Funnel Business Toolkit Are you ready to take your business to... [full details]
• Greiner Growth Model
  164-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Business Growth with the Complete Greiner Growth Model Toolkit Are you ready... [full details]
• Corporate Parenting Advantage Model (CPAM)
  32-slide PowerPoint deck

  Price: $25.00

  In the dynamic and often unpredictable landscape of a large enterprise, common challenge arises, one of which is the efficient management... [full details]
• Hypergrowth Curve
  157-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Unprecedented Growth: The Complete Hypergrowth Business Toolkit In the... [full details]
• Corporate Strategy Toolkit
  62-slide PowerPoint deck

  Price: $79.00

  Curated by McKinsey-trained Executives The presentation follows the headline-body-bumper slide format used by global... [full details]
• Strategic Growth and Development
  102-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlock Your Business Potential with the Ultimate Strategic Growth & Development Business... [full details]
• Growth Hacking
  166-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unleash Your Business's Potential with the Complete Growth Hacking Business... [full details]
• Product-Led Growth (PLG) Framework
  167-slide PowerPoint deck

  Price: $89.00

  This slide deck is a comprehensive guide to mastering the transformative power of Product-Led Growth (PLG). Popularized by... [full details]
• Organic Business Growth Toolkit
  761-slide PowerPoint deck and supporting Word

  Price: $99.00

  Curated by McKinsey-trained Executives Unlock Your Business Potential with the Complete Organic Growth Toolkit: 760+ Slides... [full details]
• Exponential Organization Framework Poster
  3-page PDF document and supporting PowerPoint deck

  Price: $20.00

  The ExO (Exponential Organizations) Framework is a methodology designed to help organizations achieve exponential growth by... [full details]

• Digital Transformation Strategy
  145-slide PowerPoint deck

  Price: $89.00

  Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
• Customer Experience Strategy - Template and Guide
  56-slide PowerPoint deck

  Price: $45.00

  Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all... [full details]
• Design Thinking
  225-slide PowerPoint deck and supporting PDF

  Price: $89.00

  [NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
• Customer Journey Mapping
  143-slide PowerPoint deck

  Price: $79.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Six Building Blocks of Digital Transformation
  35-slide PowerPoint deck

  Price: $25.00

  Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
• Customer Journey Mapping - Guide & Templates
  67-slide PowerPoint deck and supporting PowerPoint deck

  Price: $40.00

  This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
• 10 Principles of Customer Strategy
  22-slide PowerPoint deck

  Price: $25.00

  It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
• Customer Experience Maturity Assessment
  30-slide PowerPoint deck and supporting Excel workbook

  Price: $35.00

  Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However,... [full details]
• Value Creation: Impact of Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
• Complete Guide to Customer-centric Design (CCD)
  103-slide PowerPoint deck

  Price: $69.00

  In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
• Customer Journey Assessment & Checklist
  42-slide PowerPoint deck

  Price: $49.00

  The Customer Journey represents the complete experience a customer has with a brand, encompassing every interaction from initial awareness... [full details]
• Customer Journey Map
  34-slide PowerPoint deck

  Price: $25.00

  In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
• Ohmae's 3C Model (Strategic Triangle)
  33-slide PowerPoint deck

  Price: $25.00

  Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
• Customer-centric Culture
  23-slide PowerPoint deck

  Price: $25.00

  The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
• Customer Experience Blueprint
  9-page Word document

  Price: $49.00

  This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
• Customer Experience (CX) Management Models
  148-slide PowerPoint deck

  Price: $59.00

  This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
• Customer Centric Culture Self Assessment Framework
  21-slide PowerPoint deck and supporting ZIP

  Price: $35.00

  Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
• Customer Experience (CX) Pyramid
  23-slide PowerPoint deck

  Price: $25.00

  Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
• Customer Value Driven Strategic Approach
  38-page PDF document

  Price: $44.90

  This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
• Customer Loyalty
  89-slide PowerPoint deck

  Price: $99.99

  Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
• Six Building Blocks of a Customer-Centric Organization
  32-slide PowerPoint deck

  Price: $25.00

  More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
• Customer Experience
  21-slide PowerPoint deck

  Price: $25.00

  Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
• Customer Journey Management Tools - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Customer Experience (CX) Strategy
  261-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]
• CRM and the Customer Experience
  25-slide PowerPoint deck

  Price: $25.00

  This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
• Customer Experience Assessment Handbook
  138-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Comprehensive Customer Experience Assessment Handbook Welcome... [full details]
• Jobs-to-Be-Done (JTBD) Theory
  35-slide PowerPoint deck

  Price: $25.00

  The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]
• REAN Model
  34-slide PowerPoint deck

  Price: $25.00

  Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]
• Omni-channel Customer Journey Design
  22-slide PowerPoint deck

  Price: $25.00

  Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
• Customer-centric Organization: Core Capabilities (Part I)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer Experience Transformation: Customer Care
  22-slide PowerPoint deck

  Price: $25.00

  Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
• Mobile Customer Journey and Experience Design
  26-slide PowerPoint deck

  Price: $25.00

  Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
• Customer Journey Mapping Poster
  3-page PDF document and supporting PowerPoint deck

  Price: $20.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Customer Experience: Connected Customer Strategy
  27-slide PowerPoint deck

  Price: $25.00

  With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
• Human-centered Design (HCD)
  18-slide PowerPoint deck

  Price: $25.00

  Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
• Customer-centric Organization: Core Capabilities (Part III)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer-centric Organization: Core Capabilities (Part II)
  27-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Omnichannel Marketing
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]
• Customer Experience Primer
  23-slide PowerPoint deck

  Price: $25.00

  Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer... [full details]
• Design-driven Culture
  24-slide PowerPoint deck

  Price: $25.00

  Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]
• Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
  32-slide PowerPoint deck

  Price: $25.00

  After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
• Value Managed Relationships Analysis
  80-slide PowerPoint deck

  Price: $99.99

  A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
• Customer-centric Organization: The Customer Department
  23-slide PowerPoint deck

  Price: $25.00

  The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
• Customer-centric Culture of Innovation
  25-slide PowerPoint deck

  Price: $25.00

  A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
• Customer-centricity Primer
  33-slide PowerPoint deck

  Price: $25.00

  Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
• More and Better Customers - Action Plan Persona (Avatar)
  32-page PDF document

  Price: $97.00

  Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona"... [full details]
• Consumer Benefits Ladder
  23-slide PowerPoint deck

  Price: $25.00

  Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
• Voice of the Customer (VOC)
  30-slide PowerPoint deck

  Price: $25.00

  Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]
• Demand Window Strategy
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]
• 360 Customer View - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Chief Experience Officer (CXO) Toolkit
  219-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]
• Customer Success Handbook
  135-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlock Success with the Complete Customer Success Handbook Introducing the **Complete... [full details]
• Customer-Centricity
  110-slide PowerPoint deck

  Price: $79.00

  In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]
• Experience Economy
  34-slide PowerPoint deck

  Price: $25.00

  The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]
• Breakthrough Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
• Organic Growth Framework (OGF) Series: Primer
  31-slide PowerPoint deck

  Price: $25.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Big Pharma (Module 3): Digital User Experience
  36-slide PowerPoint deck

  Price: $49.00

  Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
• Customer Engagement - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
• Customer Journey Analytics - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
• End-User Experience Monitoring - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
• Holistic Customer Experience - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
• RATER Model
  29-slide PowerPoint deck

  Price: $25.00

  Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]
• Kanban Board: User Experience
  Excel workbook

  Price: $89.00

  A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
• Customer Effort Score (CES)
  30-slide PowerPoint deck

  Price: $25.00

  In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding... [full details]
• McKinsey Consumer Decision Journey Framework
  193-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success with the McKinsey Consumer Decision Journey Business Toolkit Are you... [full details]
• Jobs to Be Done (JTBD) Framework
  189-slide PowerPoint deck

  Price: $89.00

  Introducing the Comprehensive Jobs-to-Be-Done Framework Toolkit: Revolutionizing Innovation, Product Development, and Marketing... [full details]
• The Hooked Model
  32-slide PowerPoint deck

  Price: $25.00

  Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]
• Customer Interaction Strategy
  114-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Ultimate Customer Interaction Strategy Business Toolkit Are you... [full details]
• Octalysis Framework
  37-slide PowerPoint deck

  Price: $25.00

  In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]
• Customer Experience Design - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  Customer Experience Design is essential for creating engaging, seamless interactions that foster customer loyalty and satisfaction. By... [full details]