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Service Excellence of Cooperative Banks (PowerPoint PPTX)

Name: Service Excellence of Cooperative Banks PowerPoint
Brand: Lucell Larawan
Price: 25.0 USD
Availability: InStock

File Type: 15-slide PPT PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

Measure service quality of cooperative banks.

DESCRIPTION

This product (Service Excellence of Cooperative Banks) is a 15-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Service excellence is a subjective concept that needs to be assessed scientifically. This document provides a validated instrument that measures service quality of cooperative banks. It first gives a picture about factors influenced by service quality. Before the instrument is shown, it explains a brief methodology used in making the items of the questionnaire. The measure covers seven dimensions of service quality: Communication for Building Up Trust, Personnel Relationship, Quality Price Relationship, Understanding and Consulting, Bank Set of Values, Serviceability and Educational Support.

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Source: Service Excellence of Cooperative Banks PowerPoint (PPTX) Presentation, Lucell Larawan

$25.00

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OVERVIEW

File Type: PowerPoint

(PPTX)

File Size: 1.6 MB

Number of Slides: 15 (includes cover and all slides)

ABOUT THE AUTHOR

Author: Lucell Larawan

Additional documents from author: 4

Larawan's accomplishments spans in multi-disciplinary pursuits. While serving as a business mentor for 17 years, he significantly catapulted his college into a Center of Excellence status (one of the two in the region) being the main player of research and publication. He established intellectual leadership in editorial boards of academic international journals (peer-reviewed). [read more]

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