Service Excellence of Cooperative Banks (PowerPoint PPTX Slide Deck)

BENEFITS OF THIS POWERPOINT DOCUMENT

1. Measure service quality of cooperative banks.

PPT DESCRIPTION

This product (Service Excellence of Cooperative Banks) is a 15-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Service excellence is a subjective concept that needs to be assessed scientifically. This document provides a validated instrument that measures service quality of cooperative banks. It first gives a picture about factors influenced by service quality. Before the instrument is shown, it explains a brief methodology used in making the items of the questionnaire. The measure covers seven dimensions of service quality: Communication for Building Up Trust, Personnel Relationship, Quality Price Relationship, Understanding and Consulting, Bank Set of Values, Serviceability and Educational Support.

Source: Service Excellence of Cooperative Banks PowerPoint (PPTX) Presentation Slide Deck, Lucell Larawan