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Service Excellence of Cooperative Banks   15-slide PPT PowerPoint presentation slide deck (PPTX)
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Service Excellence of Cooperative Banks (PowerPoint PPTX Slide Deck)

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BENEFITS OF THIS POWERPOINT DOCUMENT

  1. Measure service quality of cooperative banks.

PPT DESCRIPTION

Service Excellence of Cooperative Banks is a 15-slide PPT PowerPoint presentation slide deck (PPTX) available for immediate download upon purchase.

Service excellence is a subjective concept that needs to be assessed scientifically. This document provides a validated instrument that measures service quality of cooperative banks. It first gives a picture about factors influenced by service quality. Before the instrument is shown, it explains a brief methodology used in making the items of the questionnaire. The measure covers seven dimensions of service quality: Communication for Building Up Trust, Personnel Relationship, Quality Price Relationship, Understanding and Consulting, Bank Set of Values, Serviceability and Educational Support.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Excellence of Cooperative Banks PowerPoint (PPTX) Presentation Slide Deck, Lucell Larawan

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ABOUT THE AUTHOR

Additional documents from author: 4

Larawan's accomplishments spans in multi-disciplinary pursuits. While serving as a business mentor for 17 years, he significantly catapulted his college into a Center of Excellence status (one of the two in the region) being the main player of research and publication. He established intellectual leadership in editorial boards of academic international journals (peer-reviewed). He serves ... [read more]

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