Mobile usage is on the rise and transforming the customer shopping behavior. It is the age of the Mobile Revolution.
From 2016 to 2017, the time spent each day on mobile has increased by 7 minutes, reaching a total 3 hours and 15 minutes each day. At the start of 2017, there are almost 5B unique mobile users globally. More people are spending more of their time on mobile and performing more activities through mobile. In fact, smartphone penetration is reaching critical mass usage across all markets. It is important for most retail organizations to develop a Mobile Strategy.
This presentation discusses how the Mobile Revolution has broad impacts across 3 channels:
1. Offline Retailing
2. Online Retailing
3. Social Networking
We also discuss the 3 critical imperatives in developing a Mobile Strategy:
1. Discover new ways to interact with customers along the Purchase Funnel.
2. Seize new market opportunities.
3. Make mobile platforms a key element in our omni-channel marketing strategy.
Additional topics discussed include the Purchase Funnel, digital trends, mobile commerce (m-commerce), key questions, and more. This deck also includes slide templates to be used in your own presentations.
The Mobile Strategy Primer delves into the profound impact of mobile connectivity on various business channels, emphasizing the necessity for organizations to adapt to this digital transformation. The PPT outlines how mobile commerce, also known as m-commerce, has revolutionized customer interactions across all stages of the shopping process. It provides actionable insights on leveraging mobile platforms to enhance customer engagement and drive sales.
Key questions are posed to help executives evaluate their current mobile strategy, including the ability to adapt to technological advancements and the flexibility to conduct experiments. The presentation includes templates and frameworks, such as the BCG Purchase Funnel, to aid in developing a comprehensive mobile strategy. This resource is essential for any organization looking to stay competitive in the rapidly evolving digital landscape.
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Source: Best Practices in Digital Transformation, Mobile Strategy, Channel Marketing PowerPoint Slides: Mobile Strategy Primer PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting
This PPT slide outlines the role of mobile platforms in enhancing customer engagement throughout the purchasing journey, represented by the Purchase Funnel. It emphasizes 5 key stages: Awareness, Interest/Information, Purchase/Experience, Loyalty, and Recommendation. Each stage is paired with actionable strategies that businesses can implement to optimize interactions with customers.
At the Awareness stage, the focus is on push marketing techniques, such as sending personalized and region-specific advertisements. This approach aims to capture attention and create initial interest among potential customers. Moving to the Interest/Information phase, pull strategies are highlighted, including the use of quick-response codes to provide additional product information online. This tactic encourages customers to seek out more details, thereby deepening their engagement.
The Purchase/Experience stage emphasizes the importance of convenience, suggesting that businesses leverage mobile apps to enhance the shopping experience. This can facilitate easier transactions and improve customer satisfaction. The Loyalty stage stresses the need for ongoing engagement, recommending the addition of brand touchpoints that involve consumers in product development. This not only fosters loyalty, but also creates a sense of community around the brand.
Finally, the Recommendation stage returns to push strategies, advocating for the use of social networks to transform satisfied customers into brand ambassadors. This can amplify word-of-mouth marketing and strengthen brand reputation. Overall, the slide provides a structured framework for companies looking to harness mobile technology to improve customer interactions at every stage of the purchasing process.
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