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DESCRIPTION
Human Resource and Quality Management (QM)
Lecture Outline
1. Human Resources and Quality Management
2. Changing Nature of Human Resources Management
3. Contemporary Trends in Human Resources Management
4. Employee Compensation
5. Managing Diversity in Workplace
6. Job Design
7. Job Analysis
8. Learning Curves
Quality Management (QM) is very much the term of the 1990s. While much of the theory which underlines QM is not new, the 'packaging' has helped it assume a great deal of prominence in recent times. It is frequently promoted as the key to business survival in an increasingly competitive, quality and cost-conscious world.
QM has potentially significant implications for human resource manage ment (HRM) in organizations. This paper identifies the potential impact of QM on a number of aspects of HRM including performance appraisal, recruitment and selection, training, job design and work organization and compensation.
Discussion focuses on some of the key issues which arise in each of these areas and indicates how some organizations are dealing with them, and draws on the experiences of organizations which have implemented QM.
In conclusion, it is suggested that HRM can play a major role in successfully integrating QM into organizations and that human resource professionals need to adopt a strategic role so that HRM activities are brought into alignment with QM philosophies.
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Source: Best Practices in Quality Management & Assurance, Human Resources PowerPoint Slides: Human Resource and Quality Management PowerPoint (PPT) Presentation, UJ Consulting
OVERVIEW
UJ Consulting
Untung Juanto ST. , MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies.
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