Name: Assessment Dashboard - Customer Service Excel
Brand: Flevy
SKU: 3152
Price: 79.0 USD
Availability: InStock
Author: Gerard Blokdijk

BENEFITS OF THIS DOWNLOADABLE EXCEL DOCUMENT

Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

CUSTOMER SERVICE EXCEL DESCRIPTION

Customer Service Self-Assessment Excel Dashboard: Use RDMAICS framework to measure, analyze, and improve service excellence. Download template & PDF guide now. Assessment Dashboard - Customer Service is an Excel template (XLSX) with a supplemental Zip archive file document available for immediate download upon purchase.

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

• Reducing the effort in the Customer Service work to be done to get problems solved
• Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
• Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
• Delivering tailored Customer Service advise instantly with structured going-forward plans

The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.

The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service Excel: Assessment Dashboard - Customer Service Excel (XLSX) Spreadsheet, Gerard Blokdijk

ABOUT THE AUTHOR

Author: Gerard Blokdijk

Additional documents from author: 956

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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Assessment Dashboard - Customer Service – Excel XLSX

BENEFITS OF THIS DOWNLOADABLE EXCEL DOCUMENT

CUSTOMER SERVICE EXCEL DESCRIPTION

ABOUT THE AUTHOR