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Assessment Dashboard - Customer Service – Excel XLSX
Excel (XLSX) + Zip archive file (ZIP)
BENEFITS OF THIS DOWNLOADABLE EXCEL DOCUMENT
- Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
- Implement evidence-based best practice strategies aligned with overall goals.
- Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.
CUSTOMER SERVICE EXCEL DESCRIPTION
The Customer Service Self-Assessment will make you a Customer Service domain expert by:
• Reducing the effort in the Customer Service work to be done to get problems solved
• Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
• Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
• Delivering tailored Customer Service advise instantly with structured going-forward plans
The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.
The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Service Excel: Assessment Dashboard - Customer Service Excel (XLSX) Spreadsheet, Gerard Blokdijk
