Assessment Dashboard - Customer Service (Excel XLSX)

BENEFITS OF DOCUMENT

1. Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
2. Implement evidence-based best practice strategies aligned with overall goals.
3. Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

DESCRIPTION

This product (Assessment Dashboard - Customer Service) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

The Customer Service Self-Assessment will make you a Customer Service domain expert by:

•  Reducing the effort in the Customer Service work to be done to get problems solved
•  Ensuring that plans of action include every Customer Service task and that every Customer Service outcome is in place
•  Saving time investigating strategic and tactical options and ensuring Customer Service opportunity costs are low
•  Delivering tailored Customer Service advise instantly with structured going-forward plans

The Self Assessment tool is a comprehensive dashboard built in MS Excel. It ensures you don't miss anything with 919 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1-10 participants.

The above preview showcases an example of a completed version. The secondary document includes a blank template, as well as a detailed 150+ page PDF guide. The guide provides a convenient way to distribute and share among the participants to prepare and discuss the Self Assessment.

Source: Best Practices in Customer Service, Service Excellence Excel: Assessment Dashboard - Customer Service Excel (XLSX) Spreadsheet, Gerard Blokdijk