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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Businesses are getting increasingly complex and so are customers’ expectations. Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition. These organizations are using Digitization to create streamlined journeys, which result in… What Should Constitute Your Omni-channel Customer Journey Design?
The use of the Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are becoming more demanding and accustomed to getting what they want. With greater… Customer-centric Culture: An Imperative in Today’s Age of the Customer
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means… How to Design a Breakthrough Customer Experience?
Digitally savvy startups are disrupting markets and threatening conventional businesses. They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run… How Do We Maximize Impact of Customer Experience on Value Creation?
Today’s customers are better informed, better connected, and more demanding than ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders… The 6 Core Capabilities of a Customer-centric Organization: Your Ammunition to Winning a Highly Demanding Customer
“All you need is your own imagination So use it that’s what it’s for (that’s what it’s for) Go inside, for your finest inspiration Your dreams will open the door (open up the door)” Madonna… In this Digital Age, Are You Ready for Digital Reinvention?
Stiff market competition, expansion into new territories, product portfolio extension, and gaining new capabilities are the prime reasons why more and more organizations are seriously looking into the prospects of—and carrying out—Mergers and Acquisitions. However,… OK, the Merger’s Done. How Do We Secure the Promised Revenue Synergies?
For many organizations, the last quarter of the year is when Leadership will conduct the annual Strategic Planning process and plan the near-, mid- and long-term strategies. This article breaks the full Strategic Planning and… ‘Tis the Season for Strategic Planning! Here’s What You Need to Know to Successfully Formulate and Execute Your Strategy
Takeovers can turnaround companies in a short period of time, but there is a significant degree of risk to be anticipated and mitigated prior to undertaking such transactions. Lack of careful deliberation of the potential… Considering M&A? Here Are 3 Critical Pre-merger Considerations
In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to ensure… Scenario Planning : A Workshop Consulting Approach When the Future Needs to be Different
In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to ensure… When the Need to Counteract Power Differential Exist: Use Consulting Workshop Series: Focus Group
Value-Based Management (VBM) has been regarded traditionally as a tool to help investors evaluate firms, optimize performance management, and maximize shareholder value. However, there are mixed opinions on whether to utilize VBM as a mandatory investment… Go beyond Traditional Value-Based Management: Value Creation through Relative Shareholder Return