Organizations, small and large, are undergoing Digital Transformation to evolve to “Digital Organizations.” Beyond just adopting emerging technologies into their front-end business models and back-end infrastructure, to become a true “Digital Organization,” they must also adopt “digital” Operating Models. While leadership may be eager to adopt these Digital Operating Models, it would be a mistake […]
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A Startling Fact about Analytics-driven Organizations
Enterprises invest in Analytics to improve Decision Making and outcomes across the business. This is from Product Strategy and Innovation to Supply Chain Management, Customer Experience, and Risk Management. Yet, many executives are not yet seeing the results of their Analytics initiatives and investments. Every organization putting on investment in Analytics has experienced several stumbling […]
How to Redesign Your Operating Model for the Digital Age
Lean Management plays a significant role in putting in place processes, capabilities, and tools to improve how businesses operate. But, now, in the Digital Age, emerging Digital technologies give us even more opportunities to further transform and improve operations. However, with increased opportunities, there’s also increased complexity. Tasks performed by humans are now more complex–be […]
Key Performance Indicators (KPIs) Best Practices: Your Guide to Driving Performance Improvements
More sophisticated managers explicitly use Key Performance Indicators (KPIs) to promote cross-functional–not just vertical–alignment. For them, KPIs are the means and methods for rigorously defining and measuring the fundamentals that matter. Why are KPIs important? If used effectively, KPIs can clearly track value creation and deliver value for its stakeholders – customers, employees, and investors. […]
By Now, We All Know of RPA. But, What Is IPA (Intelligent Process Automation)?
We’ve all heard of Robotic Process Automation (RPA). RPA is the emerging form of business process automation technology based on metaphorical software robots (bots) or artificial intelligence (AI) workers. When an organization undertakes Digital Transformation, RPA is typically the lowest hanging fruit driving most immediate impact. But, what is Intelligent Process Automation (IPA)? In short, […]
Business Process Reengineering (BPR) Implementation Guidelines: Preventing the Risk of Failure
Business Process Reengineering (BPR) can be a great success but it can also be a great failure. After months or years of careful redesign, organizations can achieve dramatic improvements in individual processes. However, a paradoxical outcome has become almost a commonplace. Organizations suddenly find themselves watching the overall results decline. Process costs were reduced by […]
Making it Right the First Time: The Road to Operating Model Transformation
Lean Management plays a significant role in putting in place processes, capabilities, and tools to improve how businesses operate. But, the Digital Age has increased both the opportunities for businesses who know how to react and the difficulty of getting it right. Tasks performed by humans are now more complex be it accessing information in […]
Business Process Reengineering (BPR): Are We Succeeding or Failing?
Business Process Reengineering (BPR) is a practice of rethinking and redesigning the way work is done to better support an organization’s mission and reduce costs. In all too many companies, reengineering has been not only a great success but also a great failure. After months, even years, of a careful redesign, these companies achieve dramatic improvements […]
How Do We Maximize Impact of Customer Experience on Value Creation?
Digitally savvy startups are disrupting markets and threatening conventional businesses. They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run firms will have to keep evolving their Customer Experience approaches to secure additional avenues of revenue and to stay competitive. […]
Just Too Many Processes? Gain Back your Competitiveness through Global Process Optimization
Management processes–everything from how a company manages risk to how it gets supplies for factories to how it manages and develops people–are some of the primary ways that global companies impose order and consistency on a diverse set of global operations. Companies believe that processes can help share knowledge across divisions and regions to achieve […]
How to Achieve GREATER VALUE in M&A? Do the Fundamentals of Post-merger Integration
Going into a Merger and Acquisition (M&A) is never an easy task. The process of M&A is like trying to complete a large puzzle when your right hand and your left hand have never worked together. In fact, Mergers and Acquisitions revolve around a plethora of moving parts. Going into this direction can be complicated. […]
Conducting PMI? Here Are the Critical 8 Decision Levers to Evaluate
Mergers and Acquisitions (M&A) are unique and complex endeavors. These initiatives demand tailored solutions keeping in view the varying environments, ways of doing business, culture of the two combining organizations, and internal and external forces influencing the deal. These transactions necessitate making 8 important decisions based on thorough deliberation and analysis of all relevant factors […]
