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About Paul Smith-Allen

Paul Smith-Allen is a Service Delivery Manager and Project Manager certified in ITIL, PRINCE2 and MOR, with over 30 years of experience established within the Construction, Utilities, Building Services and Facilities Management sectors. Operating his own business (Dartview Consulting Limited), he is also a contributor to the Flevy document library. View his documents here.

Author Archive | Paul Smith-Allen

ITIL Business Relationship Management, the “Hidden” Process

The Business Relationship Management (BRM) process was introduced into the Service Strategy element of the ITIL Service Lifecycle in 2011, but you’d be forgiven for not being aware of this. BRM is perhaps a little ambiguous, and the line between it and its better-known cousin, Service Level Management (SLM), is certainly blurred. To better understand […]

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