Digital Transformation: Next-gen Operating Model (PowerPoint PPT Slide Deck)

DESCRIPTION

This product (Digital Transformation: Next-gen Operating Model) is a 24-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

Companies know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great Customer Experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value.

Yet, while most companies are trying to get better, the results tend to fall short. One-off initiatives in separate units do not deliver big enterprise-wide impact. Improvement methods that were adopted almost invariably yield disappointing results.

Senior leaders have crucial role to take in making things happen. Transformation cannot be a siloed effort. A Next-generation Operating Model is essential to break through organizational inertia and trigger step-change improvements.

This frameworks provides a holistic discussion on Next-gen Operating Model and its 2-prong approach.

1. Integrated, Organization-wide Operational Improvement Program
2. Holistic Customer Journey

Undertaking a Next-gen Operating Model will combine Operational Improvement efforts around customer-facing and internal journeys to achieve the desired results. Companies need to commit to a Next-gen Operating Model to be able to build value and provide compelling Customer Experiences at lower cost.

This deck also includes slide templates for you to use in your own business presentations.

The Next-gen Operating Model leverages digital and automation to drive significant improvements. It involves a shift from using individual technologies and operations capabilities in silos to applying them in combination and in the right sequence to achieve compound impact. This approach is highly iterative and requires continuous adaptation and testing of each building block to align with the evolving needs of the organization.

The framework emphasizes the importance of using each lever to its maximum effect, implementing them in the right sequence, and ensuring they interact to provide a multiplier effect. Heat Maps are included to estimate cost reduction and customer experience improvements, making it a valuable tool for strategic discussions. This comprehensive guide is designed to help senior leaders drive enterprise-wide transformation and achieve substantial, sustainable results.

Source: Best Practices in Digital Transformation, Customer Journey, Operating Model PowerPoint Slides: Digital Transformation: Next-gen Operating Model PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

PPT SLIDE DEEP DIVES

Guiding Principles for Operational Improvement Implementation

This PPT slide outlines a framework for implementing an operational improvement program, emphasizing 3 guiding principles essential for success. The primary focus is on leveraging specific actions, or "levers," effectively throughout the implementation process.

The first principle stresses the importance of using each lever to its fullest potential. This suggests that organizations should not only identify the levers available, but also maximize their impact. The second principle highlights the need for a strategic sequence in applying these levers. This implies that the order in which actions are taken can significantly influence outcomes, indicating a structured approach is necessary.

The third principle introduces the concept of interaction among the levers. It suggests that when levers work together, they can create a compounded effect, enhancing overall results. This interconnectedness is crucial for achieving more than the sum of individual efforts.

Additionally, the slide mentions the development of "end-to-end journey Heat Maps." These maps serve as a tool for visualizing the potential impact and scale of each lever across various journeys within the organization. By providing a comprehensive view, these Heat Maps can guide decision-making and prioritization, ensuring that resources are allocated where they can achieve the greatest effect.

Overall, the slide presents a structured approach to operational improvement that emphasizes strategic use of resources, careful sequencing, and collaborative effects. This framework can help organizations navigate complex improvement initiatives more effectively, ultimately leading to better performance and outcomes.

Enhancing Customer Experience through Operational Integration

This PPT slide outlines a strategic framework aimed at enhancing customer experience through an organization-wide operational improvement program. It emphasizes a holistic approach that integrates operations across various organizational silos, focusing on both customer-facing and end-to-end processes. This integration is crucial for delivering a distinctive customer experience.

Key points highlight the initial steps in this transformation, which involve classifying and mapping key customer journeys. This foundational work is essential for identifying areas where the customer experience can be reimagined. The goal is to simplify and streamline these journeys, ultimately unlocking significant value for the organization.

The slide also notes the relevance of behavioral economics in informing the redesign process. This suggests that understanding customer behavior can lead to more effective strategies for enhancing the customer experience. By leveraging insights from behavioral economics, organizations can better tailor their approaches to meet customer needs and expectations.

Overall, the content suggests that a comprehensive and integrated approach to operational improvement is necessary for organizations looking to elevate their customer experience. The focus on mapping customer journeys and applying behavioral insights indicates a forward-thinking strategy that prioritizes customer-centricity. This slide serves as a call to action for organizations to rethink their operational frameworks and align them with customer experience goals.

Operational Improvement Prioritization: Implementation Heat Map

This PPT slide presents an Implementation Heat Map designed to evaluate various operational improvement initiatives across different end-to-end journeys within a company. It categorizes these journeys into distinct areas such as Sales, Policy Issuance, Servicing, Claims, and Supporting Functions. Each area is further broken down into specific activities or processes, allowing for a granular assessment of potential impact.

The heat map employs a color-coded system to indicate the effectiveness and priority of various approaches, including Business Process Outsourcing (BPO), Digitization, Automation (AA), Intelligent Process Automation (IPA), and Lean methodologies. The colors range from red, indicating low impact, to green, signifying high impact. This visual representation helps in quickly identifying which areas require immediate attention and resources.

For instance, in the Sales category, activities like "Sales specialists" and "UW new business" show a mix of red and green, suggesting a need for improvement in certain processes while others may be performing well. The Claims section highlights critical processes such as "Finance - Billing & collection," which appears to have a significant cost impact, indicating that addressing this area could yield substantial benefits.

The rightmost columns provide additional metrics, including the non-manager FTE base and the cost impact in dollar terms, which further aids in decision-making. This heat map serves as a strategic tool for executives to engage in discussions about where to focus operational improvements, ensuring that resources are allocated effectively to maximize overall performance.

Core Pillars of the Next-gen Operating Model

This PPT slide outlines the foundational components of the Next-gen Operating Model, emphasizing its iterative nature. It presents 4 key pillars essential for successful implementation. Each pillar represents a distinct aspect of the operating model, which organizations must continuously test and adapt to remain relevant in an evolving business environment.

The first pillar, "Autonomous, Cross-functional Teams," suggests that empowering teams to operate independently can enhance agility and responsiveness. This approach fosters collaboration across various functions, enabling quicker decision-making and innovation.

The second pillar, "Flexible, Modular Platform," highlights the importance of adaptability in technology and processes. A modular approach allows organizations to integrate new capabilities as needed, ensuring that systems can evolve without requiring complete overhauls.

The third pillar, "Connected Management System," stresses the need for cohesive management practices that link different operational areas. This connectivity can lead to improved data flow and insights, which are critical for informed decision-making.

Lastly, "Agile, Customer-centric Culture" underscores the necessity of cultivating a culture that prioritizes customer needs and embraces change. An agile mindset encourages experimentation and responsiveness to market demands, which is vital for long-term success.

Overall, the slide conveys that these pillars are not standalone; they interact and support one another in a continuous cycle of improvement. Organizations considering this model should recognize the importance of integrating these elements to drive effective transformation.

Sequential Adoption of Core Capabilities for Impact

This PPT slide presents an overview of "Prong 2," which focuses on the adoption of multiple levers in sequence to achieve a compound impact in operational efficiency. It emphasizes that organizations should not rely on isolated capabilities, but rather integrate multiple strategies to unlock greater value.

The description section highlights the importance of adopting several capabilities simultaneously rather than focusing on individual levers. This approach is intended to enhance operations that are crucial to customer journeys, suggesting that a more holistic strategy can yield better outcomes.

The key points outline 5 core capabilities essential for driving this transformation. The first lever is "Digitization," which aims to enhance customer experience and streamline daily operations. Following this, "Advanced Analytics" is introduced to provide the necessary intelligence for informed decision-making. The third lever, "Intelligent Process Automation (IPA)," focuses on replacing manual tasks with intelligent automation, thereby increasing efficiency. The fourth lever, "Business Process Outsourcing (BPO)," encourages organizations to explore innovative outsourcing solutions to optimize processes. Finally, "Lean Process Redesign" is about streamlining operations to minimize waste and enhance productivity.

The visual layout of the slide, with its sequential flow, reinforces the idea that these capabilities should be implemented in a specific order to maximize their effectiveness. The overall message is clear: leveraging multiple strategies in a coordinated manner can significantly enhance operational performance and drive meaningful results in the shortest time possible.

Strategic Sequencing of Operational Improvement Levers

This PPT slide outlines the second principle of an Operational Improvement Program, emphasizing the importance of implementing each lever in the correct sequence. It begins by noting that due to the multitude of variables involved, there is no one-size-fits-all approach to the sequencing of these levers. The interdependence of the levers is highlighted, indicating that they must build upon one another to yield optimal results.

Key points stress the necessity of systematic analysis in decision-making processes. This involves a critical examination of whether to pursue in-house operations or outsource certain functions, anchored in a fundamental question regarding the core of the value proposition. A structured set of questions is recommended to assess the potential opportunities associated with each lever, ensuring a thorough evaluation of their applicability.

The slide also suggests estimating the potential impact of each lever on both costs and customer experience. This dual focus is crucial for understanding how changes might affect the overall business. To aid in prioritization, assigning an overall score to each lever can help develop a preliminary viewpoint on the sequence for implementation. Finally, it advises vetting the proposed sequence within the broader context of the enterprise, ensuring alignment with overall strategic objectives.

This slide serves as a guide for executives looking to navigate complex operational changes. It underscores the need for a methodical approach to sequencing, which can ultimately lead to more effective and beneficial outcomes for the organization.