|
flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
|
Disruptive change has put a tremendous strain on organizations and their IT departments. The capabilities of the IT talent is declining due to inadequate technical education and aging workforce. Legacy systems and diverse IT applications… Information Technology (IT) Redesign
Rising competition and introduction of new ways of capturing large amounts of customer data has necessitated advancement in capabilities of organizations to foresee and fulfill customer needs and wants. Ever more B2C concerns are going… Customer-centric Segmentation
Potential opportunities always surround leaders. It is up to them to pounce on those or regret overlooking them when someone else takes advantage of them. Leaders’ personal beliefs and assumptions often clash reality. The trait… 10 Hidden Strategic Opportunities
Mergers and Acquisitions enable numerous opportunities for growth. Organizations pursue these initiatives for a number of reasons—e.g. to expand further, attract more clients, or to broaden their product / service offerings. Scores of M&A transactions… M&A Growth Strategy
Most organizations aren’t ready to deliver great Customer Experiences across all channels. Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience. This has led… Customer Experience (CX) Pyramid
Product Managers are responsible for defining the features or functions of a Product and for overseeing the development of the Product. The role of Product Managers spans many activities from developing Product Strategy to tactical… Product Management KPIs
It’s the Age of the Customer. In this day and age, becoming a Customer-centric Organization is no longer just a differentiator–it is a necessity. Customers are now more demanding. Their expectations are higher. In fact,… How Do We Create a Customer-centric Culture?
Many Strategy frameworks are based on the premise: we can’t be everything to everyone. An organization that pursues too many strategies usually ends up stuck in the middle offering average products for average prices. Thus,… Revisiting a Strategy Classic, the Value Disciplines Model – How Are You Creating Value?
With startups ready to disrupt traditional players, established firms need to form an even stronger bond with their customers instead of waiting for customers to reach out to them. The traditional Customer Experience model—referred to… 4 Connected Customer Strategies to Create a Superior Customer Experience
Most would agree there is tremendous potential for Digital Transformation initiatives to drive value within the organization. However, when we dig a little deeper, people may struggle in answering some basic, qualifying questions… How do… Where and How Does Digital Transformation Actually Create Value?
Businesses are getting increasingly complex and so are customers’ expectations. Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition. These organizations are using Digitization to create streamlined journeys, which result in… What Should Constitute Your Omni-channel Customer Journey Design?
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means… How to Design a Breakthrough Customer Experience?