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Design Thinking Driven Problem Solving and Innovation

Editor's Note: Take a look at our featured best practice, Design Thinking (225-slide PowerPoint presentation). [NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as Apple, MIT, NASA, Ford, Boeing, Fujitsu, Syngenta, Palo Alto Networks, and Mercer, to name just a few.] Design Thinking is [read more]

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“Design is not what is looks like or feels like. Design is how it works.” – Steve Jobs

Design Thinking: An Introduction

Design thinking is a problem-solving approach that is becoming increasingly popular across various industries. It is a user-centric approach that involves understanding the needs, wants, and behaviors of users to create innovative solutions that are both practical and feasible.

Design thinking is not just limited to the field of design; it can be applied to any problem-solving situation where creativity and innovation are needed. In this article, we will explore what design thinking is, its benefits, the design thinking mindsets, methods, and tools, applications, and best practices.

What Is Design Thinking?

Design thinking is a human-centered approach to problem-solving. It is a way of thinking that focuses on understanding the needs of users and creating solutions that meet those needs. The process involves empathy, experimentation, and iteration. Design thinking is a creative and iterative process that involves the following stages:

  1. Empathize: Understand the user’s needs and pain points.
  2. Define: Define the problem you are trying to solve.
  3. Ideate: Generate a wide range of ideas and solutions.
  4. Prototype: Create a tangible prototype of the best solution.
  5. Test: Test the prototype with users and gather feedback.

Design thinking is not a linear process; it is a cyclical process that involves going back and forth between the different stages. The goal of design thinking is to create a solution that meets the needs of the user and is feasible and practical.

Benefits of Design Thinking

Design thinking has many benefits, including:

  • User-Centricity: Design thinking focuses on the needs and wants of the user. This ensures that the solution is tailored to the user’s needs.
  • Innovation: Design thinking encourages creativity and out-of-the-box thinking. This leads to innovative solutions that may not have been thought of before.
  • Continuous Improvement: Design thinking is an iterative process that involves testing and refining solutions. This leads to solutions that are continually improving.
  • Collaboration: Design thinking is a collaborative process that involves multiple stakeholders. This encourages teamwork and fosters a sense of ownership.

Design Thinking Mindsets

Design thinking requires a specific mindset that is characterized by the following:

  • Empathy: Understanding the needs and wants of the user.
  • Curiosity: Asking questions and seeking out new information.
  • Creativity: Generating new ideas and solutions.
  • Resilience: Being able to handle setbacks and failures.
  • Collaboration: Working together with others to create solutions.

Design Thinking Methods and Tools

Design thinking has various methods and tools that can be used to facilitate the process. Some of these include:

  • Empathy Mapping: Understanding the user’s needs and wants.
  • Journey Mapping: Mapping out the user’s experience from start to finish.
  • Brainstorming: Generating a wide range of ideas and solutions.
  • Rapid Prototyping: Creating a tangible prototype of the best solution.
  • User Testing: Testing the prototype with users and gathering feedback.

Applications of Design Thinking

Design thinking can be applied to various problem-solving situations, such as product design, service design, organizational change, and social innovation. Some examples of where design thinking has been successfully applied in government, non-profits, and industries include:

  • Healthcare: Design thinking can be used to improve patient experiences, create better medical devices, and develop new healthcare services that meet patients’ needs.
  • Education: Design thinking can be used to create innovative learning experiences, develop new educational technologies, and design learning spaces that enhance students’ learning.
  • Banking and Finance: Design thinking can be used to create better banking experiences, develop new financial products and services, and improve the user experience of financial apps and websites.
  • Retail: Design thinking can be used to create innovative retail experiences, design better store layouts, and develop new products and services that meet customers’ needs.
  • Manufacturing: Design thinking can be used to improve manufacturing processes, create new products that are more sustainable, and develop better packaging that is more user-friendly.
  • Non-profits: Design thinking can be used to develop innovative solutions to social and environmental problems, design better programs and services that meet the needs of marginalized communities, and create campaigns that raise awareness and drive positive change.
  • Government: Design thinking can be used to improve public services, create citizen-centric policies, and design better public spaces that enhance people’s lives.

Best Practices for Design Thinking

To get the most out of design thinking, it is important to follow best practices, including:

  • Start with empathy: Understand the user’s needs and wants.
  • Stay curious: Ask questions and seek out new information.
  • Encourage collaboration: Work together with others to create solutions.
  • Iterate and refine: Continually test and refine solutions.
  • Be open


In conclusion, design thinking is a problem-solving approach that prioritizes understanding the needs of users and creating innovative solutions to meet those needs. Its benefits include being user-centric, innovative, iterative, and collaborative.

Design thinking requires a specific mindset characterized by empathy, curiosity, creativity, resilience, and collaboration. Various methods and tools, such as empathy mapping, brainstorming, and rapid prototyping, can facilitate the process.

Design thinking can be applied to various problem-solving situations, such as product design, service design, organizational change, and social innovation.

To maximize its benefits, it is essential to follow best practices, such as starting with empathy, staying curious, encouraging collaboration, iterating and refining, and being open-minded. Incorporating design thinking into problem-solving processes can lead to more effective, efficient, and user-friendly solutions, ultimately driving innovation and success.

324-slide PowerPoint presentation
This comprehensive presentation covers 36 common Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign. A detailed summary is provided for each design framework. The frameworks in this deck span across the inspiration, ideation and implementation [read more]

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About Allan Ung

Allan Ung is a management consultant at Operational Excellence Consulting, a consultancy that focuses on maximizing customer value and minimizing wastes through Lean Management. He is also a seller at Flevy. View his documents here: OEConsulting.

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