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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE, have rapidly adopted the Design Thinking approach. What's more, Design Thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with Lean and Six Sigma approaches.
This overview presentation is ideal for beginners as well as management and staff who are interested to explore into the mindsets and methodology of Design Thinking.
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NOTE: This training package includes:
1. Design Thinking Overview training presentation (PowerPoint format)
2. Design Thinking templates (PowerPoint format)
3. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES
1. Acquire knowledge on the key concepts and principles of Design Thinking
2. Understand the mindsets of a Design Thinker
3. Gain an overview of the Design Thinking process, methods and tools
4. Learn how to apply the Design Thinking approach to problem solving
CONTENTS
1. Key Concepts & Principles of Design Thinking
What is Design Thinking?
What Design Thinking Is Not
Some Applications of Design Thinking
Benefits of Design Thinking
Framework of Design Thinking
Case Study: Design Thinking & Innovation at Apple
2. Mindsets of a Design Thinker
Think Users First
Ask the Right Questions
Believe You Can Draw
Commit to Explore
Prototype to Test
3. Design Thinking Process, Methods & Tools
Empathize – Understand Your Customers/Users
Define – Define Clear Project/Business Objectives
Ideate – Explore Ideas and Solutions
Prototype – Build and Visualize Ideas and Solutions
Test – Review and Decide
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Service Design PowerPoint Slides: Design Thinking Overview PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
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We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 205 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 40.8 MB
Number of Slides: 185 (includes cover, transition, & marketing slides)
Related Topic(s): Service Design
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PDF document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Mar 5, 2020
Most recent version published: Jun 5, 2021
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