flevyblog

Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.
MANAGEMENT & LEADERSHIP STRATEGY, MARKETING, SALES OPERATIONS & SUPPLY CHAIN ORGANIZATION & CHANGE IT/MIS Other

Change Leadership vs. Change Management

Editor's Note: Take a look at our featured best practice, A Comprehensive Guide to Change Management (586-slide PowerPoint presentation). This "new and improved" A Comprehensive Guide to Change Management,, which replaces my previous "best seller" of the same name, contains everything (well nearly everything) you would ever want to know about Change Management. This slide-deck now contains over 580 slides [read more]

Also, if you are interested in becoming an expert on Change Management, take a look at Flevy's Change Management Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can you stay ahead of the curve. Full details here.

* * * *

change-948024_960_720We are living in an era where the need for change has considerably increased both at the personal and professional level. New initiatives, shift of paradigms, technology disruption, highly competitive environment, digital revolution, new set of talents-these things are the drivers that make CHANGE a fundamental step towards personal and organizational improvement. While in the past the focus was mainly on process improvement, today the lights are directed towards strategies that enable us to adapt to external factors for more agility.

Change Leadership has become the term to be considered for such big transformations. It was also the speech topic of a great lecture organized by the executive center of Al Akhawayn University and American Chamber of commerce; and presented by Pr John A. Quelch, professor at Harvard Business School with a long journey of academic realizations. The lecture comprises three main parts, including the process to achieve change, the characteristics needed, and the main prescription of leadership. Before tackling the content of his lecture, some of you may be wondering if there is a distinction between Change Leadership and Change Management. Is there any difference between them?

The distinction is quite significant between the two terms. Change Management is the term that is deployed by the majority of people. It is the set of tools, mechanisms, and processes defined to keep any change under control in order to minimize the deviations. It aims to make sure that everyone in the organization will adhere and that the projects will keep on budgets. Change management is planned and delivered and is associated with small changes. Change is often handled by change management teams inside the corporation and assisted sometimes by external consultants.

On the other hand, Change Leadership requires a different mindset and an extra set of abilities and disciplines in order to lead the organization into a new destination. It is mainly about articulating a clear vision of the future to mobilize resources and make the change possible. It is also about putting an engine on the whole change process. Unlike change management, change leadership is more about large scale transformation and is presented by leaders who have a clear vision to inspire stakeholders to embrace the change.

During his lecture, Pr John A Quelch covered 8 overlapping steps when considering change leadership. The first three traits (urgency, coalition, and vision) are all about initiating a positive climate for change. The next ones are for engaging people and empowering them to embrace change in the organization. And the last two, implementing change so that it becomes part of the DNA of the organization.

  1. Urgency: the competition, technology, and so on don’t wait for you  until you are ready as there will be always people who are trying to outwork what you are doing.  Sometimes, it is about who gets there first. For this reason, you will have to develop a sense of urgency and persistence to lead and make the change possible.
  1. Coalition: The second major step is to form a coalition to be able to engage key people from the organization based on an emotional commitment. Once this coalition is formed, then the team will have to continue to lead change and build urgency.
  1. Vision: a clear vision can accelerate the process of embracing change as it enables everyone to understand the reasons and the expectations behind this change. That’s why it is important to involve leaders or ambassadors together and give them the chance to contribute to this vision along the milestones.
  1. Communication: the aim is to clarify the vision both internally and externally. But this may not be sufficient until clear expectations are defined and communicated. Many leaders may remain vague, and the results may not follow. The best way is to lead by example.
  1. Empowerment: it is more about engaging people in the process to be part of the change. Removing obstacles can be fundamental to execute the vision and move forward. People will feel also empowered if they trusted and rewarded.
  1. Quick wins: Quick wins are the first steps of what needs to be done in order to attain the long-term change
  1. Consolidation: is to press harder after each realization to build credibility and improve the systems. This requires courage and perseverance until the vision becomes reality.
  1. Institutionalization: this allows change to stick and become part of the core values of the culture. This can be achieved only if leaders are making continuous efforts to inspire and help others see the benefits of the change.

Pr John A. Quelch considers 7 traits and characteristics to be embraced when going through this process.

  1. Curiosity: it is not only about the desire to push the limits and explore new things, but it implies from a leader to be very close to his team, partners, customers and others. This is an excellent way to build trust and long lasting relationship.
  1. Creativity: If a leader would like to remain creative, discipline is the key. Discipline can create coherence and can accelerate creativity.
  1. Flexibility: leaders need to be flexible to get involved in organization initiatives. Flexibility implies from them also to be available in people ‘lives whenever needed as the Human remains the essence of any change.
  1. Agility: this trait is crucial for companies working in quick-paced industries. Innovation and adaptation are the key factors to survive and maintain long-term business. Firms or institutions, which are not investing in research and development, are an example of firms that risk to be liquidated easily from the market.
  1. Resilience: is the ability to respond to pressure of our daily life. It involves flexibility and can be measured by our capacity to bounce back especially after failure.
  1. Authenticity: being authentic is simply being coherent in everything they do: attitudes, manners, and behaviors. It is also being accountable and respecting others.
  1. Humility: is a great quality of a leader as which can facilitate the communication through getting constructive feedbacks.

“There is no respect for others without humility in oneself.” Henri Frederic Amiel

To be a leader today is to recognize the imperative to change. According to Pr John A Quelch, the formula is to be able to combine between wisdom, courage and selflessness.

We all know that not everyone is equipped with the right tools to achieve change; it has been proven that 75% of change initiatives fail. To me, to lead change in an organizational context, one has to initiate change from personal perspective to develop new talents and keep moving forward. We cannot dissociate these two aspects because the more we are engaged on a personal level, the easier we will be able to adhere to changes at the organizational level. People who often resist to change are also the ones who don’t take initiatives towards their own personal development.

“You must be the change you wish to see in the world.” – Gandhi

20-slide PowerPoint presentation
This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing effective organizational change: 1. Dimensions of Change 2. Emotional Cycle of Change 3. Ingredients of Change 4. Level of Commitment 5. Phases of Team Building 6. Trust [read more]

Want to Achieve Excellence in Change Management?

Gain the knowledge and develop the expertise to become an expert in Change Management. Our frameworks are based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. Click here for full details.

"The only constant in life is change." – Heraclitus

Such is true for life, as it is for business. The entire ecosystem our organization operates in—our customers, competitors, suppliers, partners, the company itself, etc.—is constantly changing and evolving. Change can be driven by emerging technology, regulation, leadership change, crisis, changing consumer behavior, new business entrants, M&A activity, organizational restructuring, and so forth.

Thus, the understanding of, dealing with, and mastery of the Change Management process is one of the most critical capabilities for our organization to develop. Excellence in Change Management should be viewed as a source of Competitive Advantage.

Learn about our Change Management Best Practice Frameworks here.

Readers of This Article Are Interested in These Resources


32-slide PowerPoint presentation
Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges. This comprehensive PPT on Change Management [read more]


 
73-slide PowerPoint presentation
 
 
20-slide PowerPoint presentation

About Hanane Anoua

Based in Morocco, Hanane Anoua is a certified life and executive coach, mentor, entrepreneur, and passionate writer with more than 13 years of professional experience. You can connect with Hanane on LinkedIn here.

, ,



Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function

  

  

  

  

  

The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.
  


OUR CORE OFFERINGS
Flevy Marketplace: Top 100
· Strategy & Transformation
· Digital Transformation
· Operational Excellence
· Organization & Change
· Financial Models
· Consulting Frameworks
· PowerPoint Templates
FlevyPro (Subscription Service)
KPI Library
Streams (Functional Bundles)
Flevy Executive Learning (FEL)
PowerPoint Services

FREE Resources

About Flevy
Management Topics
Marcus (AI-Powered Consultant)
Partner Program
LinkedIn Influencer Marketing
FAQ / Terms / Privacy / Blog
Contact Us: support@flevy.com



CONNECT WITH US!
       
TOP 100 TRENDING TOPICS
Acquisition Strategy
Agile
Analytics
Artificial Intelligence
Balanced Scorecard
Best Practices
Big Data
Breakout Strategy
Business Continuity Planning
Business Plan Financial Model
Business Transformation
CMMI
COBIT
Change Management
Cloud
Communications Strategy
Company Financial Model
Competitive Advantage
Competitive Analysis
Consulting Frameworks
Continuous Improvement
Core Competencies
Corporate Culture
Cost Reduction Assessment
Customer Experience

BROWSE BY FUNCTION
Strategy, Transformation, & Innovation
Digital Transformation
Operational Excellence and LSS
Organization, Change, & HR
Management Consulting

Customer Journey
Customer Service
Cyber Security
Data Privacy
Decision Making
Digital Marketing Strategy
Digital Transformation
Digital Transformation Strategy
Due Diligence
ESG
Employee Engagement
Employee Training
Enterprise Architecture
Growth Strategy
HR Strategy
Hiring
Hoshin Kanri
ISO 27001
ITIL
Information Technology
Innovation Management
Integrated Financial Model
Kaizen
Kanban
Key Performance Indicators

ADDITIONAL RESOURCES
Business Strategy Frameworks
Case Studies
Consulting Training Guides
COVID-19 Trend Data
Digital Transformation
Financial Advising Services (FAS)

Knowledge Management
Leadership
Lean
Lean Manufacturing
Logistics
M&A (Mergers & Acquisitions)
Manufacturing
Market Research
Marketing Plan Development
Maturity Model
McKinsey PowerPoint
McKinsey Templates
Operational Excellence
Organizational Change
Organizational Design
Performance Management
Post-merger Integration
Pricing Strategy
Process Improvement
Process Maps
Procurement Strategy
Product Launch Strategy
Product Strategy
Project Management
Quality Management


Free Resources
KPI Library
Lean Management
Lean Six Sigma Training Guides
Marcus Insights
Operational Excellence

Real Estate
Remote Work
Restructuring
Risk Management
Robotic Process Automation
SWOT
SaaS
Sales
Scrum
Service Design
Six Sigma Project
Social Media Strategy
Strategic Planning
Strategic Thinking
Strategy Development
Supply Chain Analysis
Sustainability
Target Operating Model
Team Management
Total Productive Maintenance
Value Chain Analysis
Value Creation
Value Stream Mapping
Visual Workplace
Workplace Safety


Product Strategy
Small Business Owner
Startup Resources
Strategic Planning
Strategic Planning Process
Value Innovation Strategy


© 2012-2024 Copyright. Flevy LLC. All Rights Reserved.