Paul Smith-Allen

The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

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ITIL Business Relationship Management, the “Hidden” Process

by Paul Smith-Allen
August 14, 2013August 14, 2013

The Business Relationship Management (BRM) process was introduced into the Service Strategy element of the ITIL Service Lifecycle in 2011, but you’d be forgiven for not being aware of this. BRM is perhaps a little… ITIL Business Relationship Management, the “Hidden” Process

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