flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

RATER Model

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. … RATER Model

The Cynefin Framework

Decision Making in challenging situations isn’t easy.  The decision on how to approach and respond to a problem varies depending on the circumstances. Decisions necessitate a tailored approach, which should help avoid making a fatal… The Cynefin Framework

The Viable System Model

Traditional organizational structures and management practices are characterized by a hierarchical model in which control and direction come from the top.  These structures and practices have become obsolete and cannot adapt in response to volatile… The Viable System Model

The OODA Loop

Decision Making is critical for every business.  Military strategists apply their training and experience to devise battle plans and make quick decisions aimed at achieving specific objectives.  Military strategies, concepts, and practices have found widespread… The OODA Loop

Performance Improvement

Performance is a set of actions taken by an individual, a group, or an organization that result in something that the recipient values. Performance, in an organizational context, can be defined as the combination of… Performance Improvement