At its essence, management just seeks to answer 2 fundamental questions: Are we doing things right? Are we doing the right things? The first question is addressed through Operational Management. Operational Management frameworks include Total Quality Management (TQM), Six Sigma, Business Process Re-engineering (BPR), among numerous other Lean Six Sigma tools. The second is addressed […]
About David Tang
David Tang is an entrepreneur and management consultant. His current focus is Flevy, the marketplace for business best practices (e.g. frameworks & methodologies, presentation templates, financial models). Prior to Flevy, David worked as a management consultant for 8 years. His consulting experience spans corporate strategy, marketing, operations, change management, and IT; both domestic and international (EMEA + APAC). Industries served include Media & Entertainment, Telecommunications, Consumer Products/Retail, High-Tech, Life Sciences, and Business Services. You can connect with David here on LinkedIn.Author Archive | David Tang
How Do We Create a Customer-centric Culture?
It’s the Age of the Customer. In this day and age, becoming a Customer-centric Organization is no longer just a differentiator–it is a necessity. Customers are now more demanding. Their expectations are higher. In fact, they expect companies to anticipate their needs. To truly become a Customer-centric Organization, we must adopt a Customer-centric Culture. Research […]
Build the Foundation to Digital Transformation through Big Data Enablement
The Digital Age is also the Age of Data. During Davos 2020, renown historian and futurist Yuval Harari once again emphasized us of the importance and potential power of data. In fact, he envisioned a future where there where 2 classes of people–the wealthy elites who controlled data and the exploited “data colonies.” Data, he […]
Strategic Management Done Right: Set up a Strategic Management Office (SMO)
Most organizations struggle with Strategy execution. In fact, numerous studies from top consulting firms (including McKinsey, Bain, BCG) and Harvard Business Review have shown approximately 70% of strategies fail due to poor execution. Furthermore, organizations only realize about 60% of their strategies’ value. Having a Strategic Management Office–i.e. SMO–may improve your chances of success. The […]
We’re in the Post-COVID World: Has Your Workforce Been Digitized?
We can call it the Digital Age, the Age of Automation, or the Post-COVID World, it doesn’t matter. All trends point to the same outcome — Workforce Digitization. Workforce Digitization and the powerful economics of automation require us to critically rethink of organizational structures, influence, and control. The benefits of automation are clear, but what is […]
Revisiting a Strategy Classic, the Value Disciplines Model – How Are You Creating Value?
Many Strategy frameworks are based on the premise: we can’t be everything to everyone. An organization that pursues too many strategies usually ends up stuck in the middle offering average products for average prices. Thus, much of strategic thinking is focused on prioritization of resources, so we can make the greatest, timeliest impact given our […]
Can Our Organization Really Leverage Artificial Intelligence?
Artificial Intelligence AKA AI is here. All businesses are aware of AI and recognize the tremendous potential for AI. AI enables new approaches to existing business models, operations, and deployment of people. These changes can fundamentally alter the way our organization operates. However, if you’re not a high-tech company, are you really sophisticated enough to […]
The Dexterity of the Competing Values Framework (CVF): Organizational Design, Leadership, Culture, & More
The Competing Values Framework (CVF), developed by Robert Quinn and Jon Rohrbaugh in the 1980s, is a management theory that was developed initially from research done on the major indicators of effective organizational performance. Based on statistical analyses of a comprehensive list of effectiveness indicators, Quinn and Rohrbaugh discovered 2 major dimensions underlying conceptions of […]
COVID-19 Strategy: How Do We Emerge a Winner?
The world has changed. Forced isolation and social distancing restrictions have been put into place with the advent of the COVID-19 health crisis. This is not expected to end soon, but is expected to have a lasting effect on the world. In fact, a new generation of consumer behaviors is already being shaped. The Low […]
The Post-pandemic Organization: Does COVID-19 Level the Playing Field?
In the post 9-11 world, we saw organizations focus on Business Continuity. In the post-pandemic world, organizations will supplement Business Continuity with an emphasis on Business Resilience. This distinction may seem subtle, but it’s actually substantial. After 9-11, organizations recognized the threat of unforeseen disasters and engaged in BC/DR efforts. BC seeks to answer the question: in the […]
To Survive COVID-19, We Need to Manage the 3 Cs – Costs, Capital, and Cash Flow
The entire world is facing the same crisis right now. As of the morning of April 2nd, there are close to 1MM Coronavirus cases worldwide, of which 75% are active cases. For almost all countries, the case growth is still growing exponentially on a day-to-day basis. With entire nations under lock-down, many industries and businesses […]
The Science of Strategy Selection: What’s the Best Framework?
There are literally 100s of Strategy frameworks. In our Strategy Development Stream alone, we have 60+ frameworks available. With so many tools available, it can be difficult to determine what the right approach is for our organization. When selecting the appropriate strategic approach, there are numerous important considerations for us to evaluate, including Corporate Culture, Organizational Structure, Leadership […]
