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Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.
Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.
Risk Management
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Complete Guide to Risk Management (M_o_R)
129-slide PowerPoint deck
Price: $70.00
This document is a 129-slide PowerPoint presentation that provides a Risk Management Overview based on the M_o_R methodology that has been... [full details]
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PMI Risk Management Professional (PMI-RMP) Exam Preparation
211-slide PowerPoint deck
Price: $70.00
Risk Management Professionals aim to recognize, evaluate, and document the risks associated with a company's business operations. They... [full details]
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Risk Management SOPs (+600 KPIs)
1587-slide PowerPoint deck and supporting Word
Price: $89.00
Curated by McKinsey-trained Executives
Complete Risk Management Standard Operating Procedures (SOP) Business Toolkit:... [full details]
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ISO 31000:2018 (Risk Management) Awareness Training
61-slide PowerPoint deck and supporting Excel workbook
Price: $69.00
ISO 31000:2018 is an internationally recognized standard that helps organizations implement a robust Risk Management System. Risks can... [full details]
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Enterprise Risk Management (ERM) - Guide
102-slide PowerPoint deck
Price: $79.00
Introducing the Ultimate Enterprise Risk Management Guide PowerPoint Presentation
Are you tired of spending countless hours trying to... [full details]
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FEAF: Security Reference Model (SRM)
38-slide PowerPoint deck
Price: $25.00
Enterprise Architecture (EA) denotes management best practice for lining up business and technology resources to realize strategic... [full details]
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Enterprise Risk Management (ERM) - Complete Guide
139-page PDF document
Price: $99.00
This 139 Slides guide aims to provide practical guidance to organisations for developing, implementing, and enhancing their risk management... [full details]
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Business Risk Assessment Template and Good Practice Example
Excel workbook
Price: $20.00
Business Risk Assessment Template and Example Risks, Assessment and Mitigation (updated to include Covid-19 risks)
Effective... [full details]
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Mastering Operational Risk Training - Workshop Day 2
116-slide PowerPoint deck and supporting ZIP
Price: $89.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
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Mastering Operational Risk Training - Workshop Day 1
44-slide PowerPoint deck and supporting ZIP
Price: $49.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
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Risk Management Process
65-slide PowerPoint deck
Price: $35.00
Risk management is a vital process for organizations to identify, assess, and mitigate potential risks that could impact their... [full details]
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Designing Operational Risk Management (ORM) Framework
48-slide PowerPoint deck and supporting Word
Price: $59.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
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Enterprise Risk Management
105-slide PowerPoint deck
Price: $90.00
Understanding Risk
Risk vocabulary
What is enterprise risk management
Types of risks
Measuring risks
Case study [full details]
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Assessment Dashboard - Risk Management and Compliance
Excel workbook and supporting ZIP
Price: $79.00
The Risk Management and Compliance Self Assessment will make you a Risk Management and Compliance domain expert by:
1. Reducing the... [full details]
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Integrating Enterprise Performance and Risk Management
68-slide PowerPoint deck and supporting PDF
Price: $49.00
There is increasing attention regarding the "overlap" of enterprise risk management (ERM) and enterprise performance... [full details]
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Risk Assessment & Measurement
24-slide PowerPoint deck
Price: $50.00
24 slides covering
Risk Identification, Measurement, Assessment and Control
Risk Capacity, Risk Appetite,
Probability, Impact and... [full details]
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Culture of Security
28-slide PowerPoint deck
Price: $25.00
Advancement in technology, unfortunately, has helped attackers be more aggressive and capable of inflicting more damage to IT systems and... [full details]
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Risk Management Safety Talk
29-page PDF document
Price: $22.00
Risk Management Safety Talk and Toolbox talk
This PDF provides a comprehensive guide to understanding and implementing risk management... [full details]
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Kanban Board: Governance, Risk, and Compliance
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
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Key Risk Indicators (KRIs) Toolkit with 300+ KRIs
100-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlock Success with the Ultimate Key Risk Indicators (KRIs) Business Toolkit: A... [full details]
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Enterprise Risk Management
95-slide PowerPoint deck
Price: $80.00
The enterprise risk management framework's structure applies regardless of the size of the institution or how an institution wishes to... [full details]
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Safety Management System (SMS)
79-slide PowerPoint deck
Price: $55.00
Introduction:
In an era where digital transformation sweeps across industries at an unprecedented pace, organizations must adapt... [full details]
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Risk Management: Complex Supply Chains
24-slide PowerPoint deck
Price: $25.00
The competitive landscape in many industries has changed. This is due to the combined forces of globalization and emerging digital... [full details]
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A New Way to Measure and Predict Your Risk and Performance
99-slide PowerPoint deck
Price: $239.00
"Selected as one of the ten most innovative products by the Department of Trade and Regional Development" NSW Australia.
A new... [full details]
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Risk Management in a Project Portfolio Management (PPM) Context
84-slide PowerPoint deck
Price: $49.00
Risk management is an integral aspect of mature project portfolio management. Studies by leading consulting companies have highlighted that... [full details]
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Scenario Risk Planning
6-slide PowerPoint deck
Price: $25.00
The risk management methodology illustrates in three phases ? creating a baseline, determining risk treatment and monitoring.
For each... [full details]
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COVID-19 Business Risk Assessment Actual Example & Template
Excel workbook
Price: $20.00
Emerging from COVID-19 Risk Assessment - Towards 2022.
Effective Risk Assessments were already critical to businesses before Covid-19... [full details]
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IT Risk Management Process - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The IT Risk Management Process Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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Risk Management and Compliance - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Risk Management and Compliance Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Vendor Risk Management - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Vendor Risk Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Kanban Board: ISO 31000 (Risk Management)
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
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Kanban Board: Zero Trust Security
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
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Chief Risk Officer (CRO) Toolkit
177-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unveiling the Ultimate Chief Risk Officer Business Toolkit: Elevate Your Risk Management... [full details]
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Risk Management: Hazard Identification & Risk Assessment
55-slide PowerPoint deck and supporting Excel workbook
Price: $69.00
Risk Assessment techniques must be understood to carry out the assessment of risk of a workplace, organization, office, home, school,... [full details]
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Steps in Developing Risk Management Framework
27-slide PowerPoint deck
Price: $40.00
As part of governance, managing risk is iterative process that should assists organizations in setting strategy, achieving objectives and... [full details]
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Risk Inventory Exercise Template
Excel workbook
Price: $29.00
Conducting Risk Inventory is a process of identifying, analyzing, and documenting the potential risks that an organization, project, or... [full details]
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Key Business Processes | Risk and Compliance
13-slide PowerPoint deck
Price: $20.00
This document provides a thorough visual taxonomy of key business processes related to **managing enterprise risk, compliance, remediation,... [full details]
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PMP Risk Management
99-slide PowerPoint deck
Price: $29.00
This presentation will help you prepare for the Project Management Professional (PMP) Exam by PMI. It is a comprehensive, in-depth guide... [full details]
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Derivatives and Risk Management
29-slide PowerPoint deck
Price: $20.00
Derivatives and Risk Management
Lecture Outline
1. Do stockholders care about volatile cash flows?
2. How can risk management... [full details]
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Chief Compliance Officer (CCO) - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Chief Compliance Officer (CCO) Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Unlock the Power of Operational Risk Management
92-slide PowerPoint deck
Price: $55.00
Unlock the Power of Operational Risk Management: Shaping a Resilient Future
Operational Risk: a lurking adversary in the heart of every... [full details]
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Operational Risk Management Plan
3-page Word document
Price: $20.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events.... [full details]
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Risk Self-Assessment Exercise (Run & Monitor Operations)
38-page PDF document
Price: $29.00
A Risk Self-Assessment Exercise is a process of evaluating an organization's Risk Management practices and identifying areas where... [full details]
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Physical Security Management
155-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking the Complete Physical Security Management Business Toolkit: Empowering Your... [full details]
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Financial Risk Management Toolkit
154-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Financial Stability: Your Complete Financial Risk Management Business... [full details]
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Safety Management System (SMS) - Implementation Guide
82-slide PowerPoint deck
Price: $69.00
This presentation provides detailed guidance for service providers on implementing a Safety Management System (SMS) framework,... [full details]
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Risk Management Framework Mind Map
21-slide PowerPoint deck
Price: $25.00
A mind map is a visual diagram that represent ideas, tasks, or other items linked to and arranged around a central key concept. It... [full details]
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Crafting Strategic Risk Auditing Methodologies
40-page PDF document
Price: $59.00
"Crafting Strategic Risk Auditing Methodologies" is an indispensable resource for internal auditors, risk managers, consultants,... [full details]
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Risk Management - Comprehensive Guide
56-slide PowerPoint deck
Price: $55.00
Comprehensive Guide to Risk Management
Effective risk management is a cornerstone of organizational success, ensuring uncertainties... [full details]
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Practical Guide to Governance, Risk, and Compliance (GRC)
33-page PDF document
Price: $59.00
In today's complex and rapidly evolving business environment, organizations must adopt robust strategies to navigate risks, ensure... [full details]
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Guide to Evaluating Internal Control, Risk, and Governance (Arabic)
51-page PDF document
Price: $99.00
This book in Arabic Language serves as a comprehensive, practical manual for organizations and professionals seeking to enhance the... [full details]
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Strategic Risk Management Guidebook
91-page PDF document
Price: $159.00
Organizations of all sizes face mounting pressures--technological disruptions, regulatory complexities, environmental shifts, and... [full details]
Customer-centric Design (CCD)
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Digital Transformation Strategy
145-slide PowerPoint deck
Price: $89.00
Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
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Design Thinking
225-slide PowerPoint deck and supporting PDF
Price: $89.00
[ NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
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Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck
Price: $45.00
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all... [full details]
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Customer Journey Mapping
143-slide PowerPoint deck
Price: $79.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
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Six Building Blocks of Digital Transformation
35-slide PowerPoint deck
Price: $25.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
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Customer Journey Mapping - Guide & Templates
67-slide PowerPoint deck and supporting PowerPoint deck
Price: $40.00
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
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10 Principles of Customer Strategy
22-slide PowerPoint deck
Price: $25.00
It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
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Customer Experience Maturity Assessment
30-slide PowerPoint deck and supporting Excel workbook
Price: $35.00
Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.
However,... [full details]
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Customer Journey Assessment & Checklist
42-slide PowerPoint deck
Price: $49.00
The Customer Journey represents the complete experience a customer has with a brand, encompassing every interaction from initial awareness... [full details]
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Complete Guide to Customer-centric Design (CCD)
103-slide PowerPoint deck
Price: $69.00
In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
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Customer Journey Map
34-slide PowerPoint deck
Price: $25.00
In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
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Ohmae's 3C Model (Strategic Triangle)
33-slide PowerPoint deck
Price: $25.00
Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
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Customer-centric Culture
23-slide PowerPoint deck
Price: $25.00
The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
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Customer Experience (CX) Management Models
148-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
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Customer Centric Culture Self Assessment Framework
21-slide PowerPoint deck and supporting ZIP
Price: $35.00
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
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Customer Value Driven Strategic Approach
38-page PDF document
Price: $44.90
This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
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Six Building Blocks of a Customer-Centric Organization
32-slide PowerPoint deck
Price: $25.00
More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
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Customer Experience
21-slide PowerPoint deck
Price: $25.00
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
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Value Creation: Impact of Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
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Customer Journey Management Tools - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
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Customer Experience (CX) Strategy
261-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]
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Voice of the Customer (VOC)
30-slide PowerPoint deck
Price: $25.00
Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]
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CRM and the Customer Experience
25-slide PowerPoint deck
Price: $25.00
This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
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Customer Success Handbook
135-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlock Success with the Complete Customer Success Handbook
Introducing the **Complete... [full details]
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Customer Experience Blueprint
9-page Word document
Price: $49.00
This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
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Omni-channel Customer Journey Design
22-slide PowerPoint deck
Price: $25.00
Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
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Customer Experience (CX) Pyramid
23-slide PowerPoint deck
Price: $25.00
Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
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Customer-centric Organization: Core Capabilities (Part I)
24-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
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Customer Experience Transformation: Customer Care
22-slide PowerPoint deck
Price: $25.00
Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
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Mobile Customer Journey and Experience Design
26-slide PowerPoint deck
Price: $25.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
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Customer Journey Mapping Poster
3-page PDF document and supporting PowerPoint deck
Price: $20.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
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Customer Loyalty
89-slide PowerPoint deck
Price: $99.99
Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
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Customer Experience: Connected Customer Strategy
27-slide PowerPoint deck
Price: $25.00
With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
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Human-centered Design (HCD)
18-slide PowerPoint deck
Price: $25.00
Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
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Customer-centric Organization: Core Capabilities (Part III)
24-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
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Customer-centric Organization: Core Capabilities (Part II)
27-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
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Omnichannel Marketing
19-slide PowerPoint deck
Price: $25.00
In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]
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Customer Experience Primer
23-slide PowerPoint deck
Price: $25.00
Our company must create exceptional Customer Experiences that set us apart from our competitors.
The starting point of every Customer... [full details]
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Design-driven Culture
24-slide PowerPoint deck
Price: $25.00
Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]
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Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
32-slide PowerPoint deck
Price: $25.00
After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
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Value Managed Relationships Analysis
80-slide PowerPoint deck
Price: $99.99
A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
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Customer-centric Organization: The Customer Department
23-slide PowerPoint deck
Price: $25.00
The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
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Customer-centric Culture of Innovation
25-slide PowerPoint deck
Price: $25.00
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
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Customer-centricity Primer
33-slide PowerPoint deck
Price: $25.00
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
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More and Better Customers - Action Plan Persona (Avatar)
32-page PDF document
Price: $97.00
Define and reach your business's ideal customers and convert them without spending more on marketing.
A "Buyer Persona"... [full details]
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Consumer Benefits Ladder
23-slide PowerPoint deck
Price: $25.00
Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
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Demand Window Strategy
19-slide PowerPoint deck
Price: $25.00
In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]
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360 Customer View - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
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Chief Experience Officer (CXO) Toolkit
219-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]
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Customer Experience Assessment Handbook
138-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success: The Comprehensive Customer Experience Assessment Handbook
Welcome... [full details]
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Customer-Centricity
110-slide PowerPoint deck
Price: $79.00
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]
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Jobs-to-Be-Done (JTBD) Theory
35-slide PowerPoint deck
Price: $25.00
The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]
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Experience Economy
34-slide PowerPoint deck
Price: $25.00
The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]
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REAN Model
34-slide PowerPoint deck
Price: $25.00
Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]
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Breakthrough Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
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Organic Growth Framework (OGF) Series: Primer
31-slide PowerPoint deck
Price: $25.00
Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
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Big Pharma (Module 3): Digital User Experience
36-slide PowerPoint deck
Price: $49.00
Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
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Customer Engagement - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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Customer Journey Analytics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
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End-User Experience Monitoring - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
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Holistic Customer Experience - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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RATER Model
29-slide PowerPoint deck
Price: $25.00
Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]
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Kanban Board: User Experience
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
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Customer Effort Score (CES)
30-slide PowerPoint deck
Price: $25.00
In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding... [full details]
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McKinsey Consumer Decision Journey Framework
193-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success with the McKinsey Consumer Decision Journey Business Toolkit
Are you... [full details]
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Jobs to Be Done (JTBD) Framework
189-slide PowerPoint deck
Price: $89.00
Introducing the Comprehensive Jobs-to-Be-Done Framework Toolkit: Revolutionizing Innovation, Product Development, and Marketing... [full details]
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The Hooked Model
32-slide PowerPoint deck
Price: $25.00
Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]
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Customer Interaction Strategy
114-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success: The Ultimate Customer Interaction Strategy Business Toolkit
Are you... [full details]
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Octalysis Framework
37-slide PowerPoint deck
Price: $25.00
In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]
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Customer Journey Assessment Framework
27-slide PowerPoint deck
Price: $25.00
The Customer Journey represents the complete experience a customer has with a brand, encompassing every interaction from initial awareness... [full details]
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Customer Experience Design - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
Customer Experience Design is essential for creating engaging, seamless interactions that foster customer loyalty and satisfaction. By... [full details]
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