Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.

Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.

• Digital Transformation Strategy
  145-slide PowerPoint deck

  Price: $89.00

  Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
• Customer Experience Strategy - Template and Guide
  56-slide PowerPoint deck

  Price: $45.00

  Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all... [full details]
• Design Thinking
  225-slide PowerPoint deck and supporting PDF

  Price: $89.00

  [NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
• Customer Journey Mapping
  143-slide PowerPoint deck

  Price: $79.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Six Building Blocks of Digital Transformation
  35-slide PowerPoint deck

  Price: $25.00

  Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
• Customer Journey Mapping - Guide & Templates
  67-slide PowerPoint deck and supporting PowerPoint deck

  Price: $40.00

  This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
• 10 Principles of Customer Strategy
  22-slide PowerPoint deck

  Price: $25.00

  It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
• Customer Experience Maturity Assessment
  30-slide PowerPoint deck and supporting Excel workbook

  Price: $35.00

  Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However,... [full details]
• Customer Centric Culture Self Assessment Framework
  21-slide PowerPoint deck and supporting ZIP

  Price: $35.00

  Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
• Complete Guide to Customer-centric Design (CCD)
  103-slide PowerPoint deck

  Price: $69.00

  In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
• Customer Journey Map
  34-slide PowerPoint deck

  Price: $25.00

  In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
• Ohmae's 3C Model (Strategic Triangle)
  33-slide PowerPoint deck

  Price: $25.00

  Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
• Customer-centric Culture
  23-slide PowerPoint deck

  Price: $25.00

  The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
• Customer Experience (CX) Management Models
  148-slide PowerPoint deck

  Price: $59.00

  This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
• Customer Experience (CX) Pyramid
  23-slide PowerPoint deck

  Price: $25.00

  Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
• Customer Value Driven Strategic Approach
  38-page PDF document

  Price: $44.90

  This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
• Six Building Blocks of a Customer-Centric Organization
  32-slide PowerPoint deck

  Price: $25.00

  More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
• Customer Experience
  21-slide PowerPoint deck

  Price: $25.00

  Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
• Value Creation: Impact of Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
• Customer Experience (CX) Strategy
  261-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]
• CRM and the Customer Experience
  25-slide PowerPoint deck

  Price: $25.00

  This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
• Customer Experience Assessment Handbook
  138-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Comprehensive Customer Experience Assessment Handbook Welcome... [full details]
• REAN Model
  34-slide PowerPoint deck

  Price: $25.00

  Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]
• Customer Experience Blueprint
  9-page Word document

  Price: $49.00

  This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
• Omni-channel Customer Journey Design
  22-slide PowerPoint deck

  Price: $25.00

  Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
• Customer-centric Organization: Core Capabilities (Part I)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer Experience Transformation: Customer Care
  22-slide PowerPoint deck

  Price: $25.00

  Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
• Mobile Customer Journey and Experience Design
  26-slide PowerPoint deck

  Price: $25.00

  Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
• Customer Journey Mapping Poster
  3-page PDF document and supporting PowerPoint deck

  Price: $20.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Customer Loyalty
  89-slide PowerPoint deck

  Price: $99.99

  Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
• Customer Experience: Connected Customer Strategy
  27-slide PowerPoint deck

  Price: $25.00

  With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
• Human-centered Design (HCD)
  18-slide PowerPoint deck

  Price: $25.00

  Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
• Customer-centric Organization: Core Capabilities (Part III)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer-centric Organization: Core Capabilities (Part II)
  27-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Omnichannel Marketing
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]
• Customer Experience Primer
  23-slide PowerPoint deck

  Price: $25.00

  Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer... [full details]
• Design-driven Culture
  24-slide PowerPoint deck

  Price: $25.00

  Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]
• Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
  32-slide PowerPoint deck

  Price: $25.00

  After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
• Value Managed Relationships Analysis
  80-slide PowerPoint deck

  Price: $99.99

  A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
• Customer-centric Organization: The Customer Department
  23-slide PowerPoint deck

  Price: $25.00

  The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
• Customer-centric Culture of Innovation
  25-slide PowerPoint deck

  Price: $25.00

  A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
• Customer-centricity Primer
  33-slide PowerPoint deck

  Price: $25.00

  Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
• Customer Journey Management Tools - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• More and Better Customers - Action Plan Persona (Avatar)
  32-page PDF document

  Price: $97.00

  Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona"... [full details]
• Consumer Benefits Ladder
  23-slide PowerPoint deck

  Price: $25.00

  Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
• Voice of the Customer (VOC)
  30-slide PowerPoint deck

  Price: $25.00

  Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]
• Demand Window Strategy
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]
• 360 Customer View - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Chief Experience Officer (CXO) Toolkit
  219-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]
• Customer Success Handbook
  135-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlock Success with the Complete Customer Success Handbook Introducing the **Complete... [full details]
• Customer-Centricity
  110-slide PowerPoint deck

  Price: $79.00

  In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]
• Jobs-to-Be-Done (JTBD) Theory
  35-slide PowerPoint deck

  Price: $25.00

  The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]
• Experience Economy
  34-slide PowerPoint deck

  Price: $25.00

  The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]
• Breakthrough Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
• Organic Growth Framework (OGF) Series: Primer
  31-slide PowerPoint deck

  Price: $25.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Big Pharma (Module 3): Digital User Experience
  36-slide PowerPoint deck

  Price: $49.00

  Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
• Customer Engagement - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
• Customer Journey Analytics - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
• End-User Experience Monitoring - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
• Holistic Customer Experience - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
• RATER Model
  29-slide PowerPoint deck

  Price: $25.00

  Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]
• Kanban Board: User Experience
  Excel workbook

  Price: $89.00

  A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
• Customer Effort Score (CES)
  30-slide PowerPoint deck

  Price: $25.00

  In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding... [full details]
• McKinsey Consumer Decision Journey Framework
  193-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success with the McKinsey Consumer Decision Journey Business Toolkit Are you... [full details]
• Jobs to Be Done (JTBD) Framework
  189-slide PowerPoint deck

  Price: $89.00

  Introducing the Comprehensive Jobs-to-Be-Done Framework Toolkit: Revolutionizing Innovation, Product Development, and Marketing... [full details]
• The Hooked Model
  32-slide PowerPoint deck

  Price: $25.00

  Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]
• Customer Interaction Strategy
  114-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Ultimate Customer Interaction Strategy Business Toolkit Are you... [full details]
• Customer Experience Design - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  Customer Experience Design is essential for creating engaging, seamless interactions that foster customer loyalty and satisfaction. By... [full details]
• Octalysis Framework
  37-slide PowerPoint deck

  Price: $25.00

  In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]

Business Resilience

• Supply Chain Resilience
  23-slide PowerPoint deck

  Price: $25.00

  Supply Chain "resilience" is the Supply Chain's ability to respond and recover quickly to potential disruptions. It can return to its... [full details]
• Team Resilience
  22-slide PowerPoint deck

  Price: $25.00

  Uncertain times spur leaders to reflect on what kind of organization, culture, and operating model they need to put in place. This is to... [full details]
• ISO 22301:2019 (Security & Resilience - BCMS) Awareness
  75-slide PowerPoint deck

  Price: $69.00

  ISO 22301:2019, Security and Resilience - Business Continuity Management System (BCMS), is an internationally recognized standard... [full details]
• Building Resilience Toolkit
  712-slide PowerPoint deck and supporting Word

  Price: $99.00

  Curated by McKinsey-trained Executive Boost Your Business Resilience with the Ultimate Toolkit: A Comprehensive Resource In... [full details]
• Cash Flow and Cost Reduction Guide
  33-slide PowerPoint deck and supporting Excel workbook

  Price: $24.00

  According to McKinsey, when the COVID-19 crisis began to affect companies worldwide, the preliminary response of CEOs and CFOs was all... [full details]
• Supply Chain Risk Reduction
  21-slide PowerPoint deck

  Price: $25.00

  Through decades of Cost Cutting efforts, the Supply Chains of many organizations have become Lean and centralized--but, on the flip side,... [full details]
• Adaptive Business Resilience Toolkit
  19-slide PowerPoint deck and supporting ZIP

  Price: $499.00

  Every organization faces many serious threats. Serious threats jeopardize organization's very survival. Business resilience management... [full details]
• Business Resilience - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Business Resilience Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Viable System Model (VSM)
  33-slide PowerPoint deck

  Price: $25.00

  Stafford Beer, a British operations research theorist and cybernetician, developed the Viable System Model (VSM). VSM is a... [full details]
• Business Resilience Awareness
  15-slide PowerPoint deck

  Price: $20.00

  This presentation provides and introduction to Business Resilience. Business Resilience is essential for organizations to remain relevant,... [full details]
• Building Resilience into Supply Chains
  5-page Word document

  Price: $25.00

  The supply chains of most companies, large and small, exploit a world of opportunities. But, increasing global exposure comes with an... [full details]
• Managing People BCMs Aspects for Organizational Resilience
  27-slide PowerPoint deck

  Price: $50.00

  The Presentation objectives outlined five key strategies for managing the people aspects of a business continuity management (BCM)... [full details]

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