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Customer Delight through Quality (PowerPoint PPTX Slide Deck)

Name: Customer Delight through Quality PowerPoint
Brand: Operational Excellence Consulting
Price: 49.0 USD
Availability: InStock
Rating: 4.9 (23 reviews)

PowerPoint (PPTX) 44 Slides

$49.00

Developed by a seasoned CX Consultant* with a proven track record at industry leaders such as Microsoft and IBM**, this simple presentation is your roadmap to enhancing customer experience and driving satisfaction.

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BENEFITS OF DOCUMENT

Foster loyal customers by delivering exceptional experiences.
Create a positive service culture within your organization.
Equip your team with strategies for effective service recovery and customer delight.

DESCRIPTION

This product (Customer Delight through Quality) is a 44-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Businesses exist because of customers, and delivering a delightful experience creates loyal customers who keep coming back. In today's competitive landscape, focusing on Customer Experience (CX) is essential. Applying these tools internally also fosters a positive working culture. This simple presentation provides valuable insights into the basic concepts of delighting customers through quality. It includes:

• The framework for Customer Delight
• Identifying and maximizing the moments of truth
• Management of service recovery
• Tips to create a positive service culture

LEARNING OBJECTIVES

1. Understand the basic concepts of delighting customers through quality
2. Define what it takes to create Customer Delight
3. Define how to maximize on Moments of Truth
4. Describe how to manage Service Recovery
5. Explain the imperatives of a positive service culture

CONTENTS

• What is Quality?
• Quality: The Big Picture
• Who is the Customer?
• External Customers
• Internal Customers
• Product Quality
• Expectations of Product Quality
• Service Quality
• Why do Companies Lose Customers?
• Reasons for Switching to the Competition
• Experienced Poor Service?
• 5 Dimensions of Service Quality
• Moments of Truth
• How to Maximize the Moments of Truth
• 8 Steps to Service Recovery
• Service Culture
• Management Support
• Motivators & Rewards
• 10 Tips to Positive Service Culture
• People
• Being a Customer-oriented Professional

Note: In addition to this training presentation, you may also be interested in the following presentations on Customer Experience (CX) (sold separately):

• Customer Service Basics
• Customer Service Essentials
• Service Recovery
• Delivering Service Excellence
• Customer Experience (CX) Management Models
• Design Thinking
• Customer Journey Mapping
• Six Basic Rules of Effective Customer Service Poster

This presentation also covers the critical steps to effective service recovery, ensuring customer satisfaction is validated. Emphasizes the importance of continuous improvement in maintaining high standards of product and service quality.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Loyalty, Customer Retention PowerPoint Slides: Customer Delight through Quality PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting

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ABOUT THE AUTHOR

Author: Operational Excellence Consulting

Additional documents from author: 242

Terms of usage (for all documents from this author)

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. By maximizing ... [read more]

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