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Customer Delight through Quality   44-slide PPT PowerPoint presentation (PPTX)
$49.00

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Customer Delight through Quality (PowerPoint PPTX)

File Type: 44-slide PPT PowerPoint presentation (PPTX)

$49.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this simple presentation is your roadmap to enhancing customer experience and driving satisfaction.
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BENEFITS OF DOCUMENT

  1. Creates awareness of customer delight based on quality concepts.
  2. A simple presentation tool to educate customer service staff/agents on the basics of customer delight.

DESCRIPTION

This product (Customer Delight through Quality) is a 44-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Businesses exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back. Applying these tools internally creates a positive working culture. In this simple presentation, you will find useful information on the basic concepts of delighting customers through quality. It includes:

•  The framework for Customer Delight
•  Identifying and maximizing the moments of truth
•  Management of service recovery
•  Tips to create a positive service culture

LEARNING OBJECTIVES

1. Understand the basic concepts of delighting customers through quality
2. Define what it takes to create Customer Delight
3. Define how to maximize on Moments of Truth
4. Describe how to manage Service Recovery
5. Explain the imperatives of a positive service culture

CONTENTS

•  What is Quality?
•  Quality: The Big Picture
•  Who is the Customer?
•  External Customers
•  Internal Customers
•  Product Quality
•  Expectations of Product Quality
•  Service Quality
•  Why do Companies Lose Customers?
•  Reasons for Switching to the Competition
•  Experienced Poor Service?
•  5 Dimensions of Service Quality
•  Moments of Truth
•  How to Maximize the Moments of Truth
•  8 Steps to Service Recovery
•  Service Culture
•  Management Support
•  Motivators & Rewards
•  10 Tips to Positive Service Culture
•  People
•  Being a Customer-oriented Professional

Note: In addition to this training presentation, you may also be interested in the following presentations on Service Excellence (sold separately):

•  Customer Service Basics
•  Customer Service Essentials
•  Service Recovery
•  Delivering Service Excellence
•  Customer Experience Management Models
•  Design Thinking
•  Customer Journey Mapping
•  Six Basic Rules of Effective Customer Service Poster

This presentation also covers the critical steps to effective service recovery, ensuring customer satisfaction is validated. Emphasizes the importance of continuous improvement in maintaining high standards of product and service quality.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Loyalty PowerPoint Slides: Customer Delight through Quality PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$49.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this simple presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 3.3 MB
Number of Slides: 44 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)

ABOUT THE AUTHOR

Additional documents from author: 226

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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