flevyblog

Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.
MANAGEMENT & LEADERSHIP STRATEGY, MARKETING, SALES OPERATIONS & SUPPLY CHAIN ORGANIZATION & CHANGE IT/MIS Other

Why Every Growing Business Needs an On-Demand IT Support Service

Editor's Note: Take a look at our featured best practice, IT Strategy (30-slide PowerPoint presentation). The key drivers of Information Technology (IT) or Management Information Systems (MIS) value are an organization's IT mindset and its ability to execute. Today’s best practices show that IT value can be maximized when enterprise IT investments are aligned with business goals and IT execution is [read more]

* * * *

If you are a growing business that is dependent upon your IT systems, then in all probability, you’ll be faced with situations when you need some sort of support. You can either have a small in-house support team to take care of any IT issues or opt for an outsourced on-demand IT support service. Which option will work better for you? This article will give you a clearer picture.

Advantages and Disadvantages of Having an In-house Support Team

Having an in-house IT support team gives you the benefit of building a core support team with specialist and in-depth knowledge of your organization’s IT setup and systems. If they are on-site, they’ll be able to step in quickly to resolve any IT issues. This can be really valuable in cases like security breaches of your IT systems.

However, there are a few disadvantages of such an approach. These are:

1) High costs

You’ll have to incur recruitment fees, annual salaries, and training costs for your support team. While this may be worthwhile if you face very high-volume support requests from your users daily, in reality, mission-critical support requests may not be very frequent. As a result, your overall expenditure on maintaining an on-site support team may be quite high, not to mention the HR policies that you’ll need to maintain for them.

2) Lack of availability

If you have a small IT support team consisting of one or two people, then you may be in a fix in case someone falls ill or is on vacation. In such a scenario, what will you do if you are faced with a critical support issue? Also, if you have an in-house support team, will they cover issues outside regular office hours? Expecting a small IT support team to be available 24x7x365 is not realistic.

Advantages of an On-Demand IT Support Service

Opting to go for an on-demand IT support service, such as the services offered by this company providing IT support in San Diego, has many advantages. Some of these are:

1) Reduced costs

As a business, you won’t need to keep a full-time IT support team on your payroll. With an outsourced IT support team, you’ll need to pay them only when you need them. Consequently, your overall IT costs will come down.

2) Get access to flexibility

If you have a constantly growing company, you may not be able to predict what sort of IT support you may need in the future. An on-demand IT support team will let you choose the IT services you need as and when the requirement arises. As a result, you don’t have to constantly invest in upgrading an in-house support team’s IT knowledge.

3) Get support every day, throughout the year

With an on-demand IT support team, you can access support 24x7x365 as and when you need it. You don’t need to factor in holidays or illnesses. In fact, the majority of IT support services will be available even outside of regular working hours.

4) Get access to experienced resources

By utilizing an on-demand IT support team, you’ll get access to experienced resources at a much lower cost than having full-time in-house IT support staff. You don’t need to invest time and money in developing an in-house IT support team. Instead, you can benefit from the knowledge, experience, and skill-set of an on-demand IT support team.

5) Freedom to focus on your core business expertise

If you don’t have to think about staffing or managing an in-house IT support team, you will be able to focus on running your business. After all, the more you can focus on generating revenue, the better your company can grow. An on-demand IT support team will free you to focus on making your business more productive.

170-slide PowerPoint presentation
This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different IT-related frameworks, models, standards and methodologies. The list is compiled based on recent trends in agile methodologies, cybersecurity, project management, and risk management, reflecting [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on MIS and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources


41-slide PowerPoint presentation
A management consulting framework for establishing IT operating model in the organization (ITOM). The framework consist of blueprint documents and tools for the following dimensions; IT processes (including process descriptions), organizational setup of IT (including [read more]


 
129-slide PowerPoint presentation
 
 
243-slide PowerPoint presentation

About Shane Avron

Shane Avron is a freelance writer, specializing in business, general management, enterprise software, and digital technologies. In addition to Flevy, Shane's articles have appeared in Huffington Post, Forbes Magazine, among other business journals.


Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function

  

  

  

  

  

The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.
  


OUR CORE OFFERINGS
Flevy Marketplace: Top 100
· Strategy & Transformation
· Digital Transformation
· Operational Excellence
· Organization & Change
· Financial Models
· Consulting Frameworks
· PowerPoint Templates
FlevyPro (Subscription Service)
KPI Library
Streams (Functional Bundles)
Flevy Executive Learning (FEL)
PowerPoint Services

FREE Resources

About Flevy
Management Topics
Marcus (AI-Powered Consultant)
Partner Program
LinkedIn Influencer Marketing
FAQ / Terms / Privacy / Blog
Contact Us: support@flevy.com



CONNECT WITH US!
       
TOP 100 TRENDING TOPICS
Acquisition Strategy
Agile
Analytics
Artificial Intelligence
Balanced Scorecard
Best Practices
Big Data
Breakout Strategy
Business Continuity Planning
Business Plan Financial Model
Business Transformation
CMMI
COBIT
Change Management
Cloud
Communications Strategy
Company Financial Model
Competitive Advantage
Competitive Analysis
Consulting Frameworks
Continuous Improvement
Core Competencies
Corporate Culture
Cost Reduction Assessment
Customer Experience

BROWSE BY FUNCTION
Strategy, Transformation, & Innovation
Digital Transformation
Operational Excellence and LSS
Organization, Change, & HR
Management Consulting

Customer Journey
Customer Service
Cyber Security
Data Privacy
Decision Making
Digital Marketing Strategy
Digital Transformation
Digital Transformation Strategy
Due Diligence
ESG
Employee Engagement
Employee Training
Enterprise Architecture
Growth Strategy
HR Strategy
Hiring
Hoshin Kanri
ISO 27001
ITIL
Information Technology
Innovation Management
Integrated Financial Model
Kaizen
Kanban
Key Performance Indicators

ADDITIONAL RESOURCES
Business Strategy Frameworks
Case Studies
Consulting Training Guides
COVID-19 Trend Data
Digital Transformation
Financial Advising Services (FAS)

Knowledge Management
Leadership
Lean
Lean Manufacturing
Logistics
M&A (Mergers & Acquisitions)
Manufacturing
Market Research
Marketing Plan Development
Maturity Model
McKinsey PowerPoint
McKinsey Templates
Operational Excellence
Organizational Change
Organizational Design
Performance Management
Post-merger Integration
Pricing Strategy
Process Improvement
Process Maps
Procurement Strategy
Product Launch Strategy
Product Strategy
Project Management
Quality Management


Free Resources
KPI Library
Lean Management
Lean Six Sigma Training Guides
Marcus Insights
Operational Excellence

Real Estate
Remote Work
Restructuring
Risk Management
Robotic Process Automation
SWOT
SaaS
Sales
Scrum
Service Design
Six Sigma Project
Social Media Strategy
Strategic Planning
Strategic Thinking
Strategy Development
Supply Chain Analysis
Sustainability
Target Operating Model
Team Management
Total Productive Maintenance
Value Chain Analysis
Value Creation
Value Stream Mapping
Visual Workplace
Workplace Safety


Product Strategy
Small Business Owner
Startup Resources
Strategic Planning
Strategic Planning Process
Value Innovation Strategy


© 2012-2024 Copyright. Flevy LLC. All Rights Reserved.